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“Paradise” 4 of 5 bubbles
Review of Hilton Phuket Arcadia Resort & Spa

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Hilton Phuket Arcadia Resort & Spa
Ranked #32 of 132 Hotels in Karon
Certificate of Excellence
Ankara
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Paradise”
4 of 5 bubbles Reviewed May 12, 2013

We had a 1week holiday in phuket, it was excellent.the sea the weather nature unbelievable. Both james bond and paradise islans worth to get 12hours flight and 1 hour with sea boat. Lets say there w as a place lots of flowers exotic and warm everthing looks like come from heaven.this is the place. Phuket

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emre A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 13, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is good to hear that you had an excellent holiday in Phuket.

Thank you for your positive feedback and we look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,942 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (437)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
gold coast
Level Contributor
84 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

The Hilton hotel is a good 4* hotel the grounds are beautiful and it is across the road from the beach which is handy , the beach is nice nothing specail but very nice , i liked this hotel but i didn't love it , it is a little worn although I believe they have started renoveting rooms , we stayed in a very nice suite and I have to say it is probably the only room type i would stay in at this resort it really was a wonderful suite with wonderful views , the staff are great and extremely friendly infact they make your stay very pleasant , over all I would recomend this hotel you definitely get your moneys worth , just be very wary of the decking around the beach side pool it is made of some kind of plastic and you cannot walk on it barefoot it will burn your feet in saying that the pool areas are really relaxing , i would recommend this hotel as a great 4* stay and yes I would stay here again.

Room Tip: The Suites the only way to go
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  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KennedysGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 13, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It’s our pleasure to know that you enjoyed your stay and that you’ll return to us again. However, we are disappointed to know that you were not fully satisfied with your stay as some aspects were not up to your expectations.

In regards to the deck around Ocean Beach Club pool, we will work on ways to refine them in the future.

Thank you again for your feedback. We look forward to delighting you once again on your next visit to Phuket, at the Hilton Phuket Arcadia Resort & Spa.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Had a wonderful stay at the Hilton. Our room was spacious and comfortable with a beautiful view of the ocean. The location was perfect for us just a short walk to Karon. Only wish we had more time to enjoy the resort.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank tracy261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 22, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are glad to hear that you had a wonderful stay at the resort. We appreciate your positive comments.

We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuremberg, Germany
1 review
5 of 5 bubbles Reviewed May 7, 2013

Good location. Beach just opposite the street with security staff available to assist in crossing the street (traffic). Restaurants and stores are available in short walking distance. Higher accumulation of them after about 10-15 min. walk. Rooms of different types/age available, all very spacious. Very well suited for family vacation (kids club on the property as well).

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Thomas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 22, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are glad to hear that you and your family enjoyed the stay at our resort. We appreciate your positive comments on various aspects of the resort.

As you outlined, our resort is located just in front of beautiful Karon Beach and sits along a convenient beach road for easy access to local shops and restaurants.

Once again, thank you for your valuable feedback. We look forward to welcoming you back again to our resort in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed May 6, 2013

I've stayed here on 2 occasions.
1 during my honeymoon in 2012.
Once for my cousins marriage a few years ago where we had over 150 rooms booked for 4 nights.
For both type of occasions, this place delivered top notch service.

5 STAR!! Fabulous hotel. It is located at the famous Karon beach. This is a VERY LARGE hotel...with a few different wings, so if you are looking for a small cozy type of hotel, then this isn't for you.
As for me, I love the overall resort feel of this hotel. Numerous swimming pools, tons of activities like yoga classes in the morning, Golf putting green, cooking classes etc...

The service is top notch. Can't go wrong with the service. They have staff that speak an array of languages from English, Japanese, Chinese and even Russian.

The rooms are beautifully appointed. Decent size...nice sized balconies..we had one overlooking one of the pools.
The beds were huge and very very comfortable, don't feel like getting out of bed.

For me, a top notch hotel has to have a really good quality bathroom...and the Hilton delivers on this note. Large bathroom with tub and showers.

Their breakfast buffet is probably one of the best I've had.
Huge line of foods, sweets, breads - Continental, Chinese - Thai and a bit of Indian as well.

They have numerous restaurants to choose from and many times have a live band playing in the late evenings where you can chill out and have a cocktail.

The ONLY negative point I can think of is the shuttle bus from the hotel to the main gate (to get a tuk tuk / cab or your rented car / bike) takes a bit of time sometimes.
Other than that, I would highly recommend this place to anyone. Can't go wrong.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AmeetLakhiani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 9, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our great pleasure to hear that you had a wonderful stay with us during your stay. We appreciate your various positive comments on our resort and our team member’s service. I have passed your special compliment to the team in order to continue to provide great service and exceed guests’ expectations.

In regards to tram operations, we sincerely apologise for your inconvenience. We will monitor it closely to improve the service.

Once again, thank you for your feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 5, 2013

I've stayed at this hotel numerous times because of its 5 star quality. The rooms are spacious, luxurious, stylish and comfortable. The best part of this hotel is its quiet location as its away from all the hustle and bustle. The resort is huge so be prepared to walk around and explore all the pools, which are just great to swim in during the night, and try out the putting green. Best if you hire a scooter to get around because its about a 10min ride to Patong but if you want a tuk tuk, theres many available in front of the hotel. Theres usually a live band performing during the evening so its a good place to relax before heading to bed. I'll be back!

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Haych21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 9, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback through TripAdvisor, and for giving me a chance to see you in person during your stay.

It is our greatest pleasure to be rated as the best hotels in Phuket from our valued guests. We appreciate your positive comments on various aspect of the resort.

Once again, thank you for your positive feedback. The entire team will look forward to serving you again in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 3, 2013

This was our first time in Thailand and Phuket so wanted to stay at a hotel which was a trusted brand. This Hilton hotel has a fanstastic location over looking the Karon beach. Just 2 minutes walk from our hotel room and 3 minutes to the pool and about a 5 minute taxi ride from a good selection of restaurants. Rooms were clean and tidy, although we could have done with a little extra space. The only down side to this hotel was that it is extremely large and so it took a couple of days to get our bearings as we were a bit lost for the first 48 hours.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JStScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 7, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are glad to hear that you enjoyed the stay at our resort and that you would like to come back again. We appreciate your comments and shared them with our team members.

Once again, thank you for your value feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Property: Hilton Phuket Arcadia Resort & Spa
Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Karon
#14 Top resorts Hotel in Karon
#16 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#29 Luxury Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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