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“Very good hotel property” 5 of 5 bubbles
Review of Hilton Phuket Arcadia Resort & Spa

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Hilton Phuket Arcadia Resort & Spa
Ranked #31 of 132 Hotels in Karon
Certificate of Excellence
Windermere, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very good hotel property”
5 of 5 bubbles Reviewed April 23, 2013

We have stayed at a number of Hilton properties worldwide, and I must stay this was one of our best stays ever. The hotel is a short walk from Karon Beach. The rooms are very comfortable and luxurious. Hotel has 6 or 7 swimming pools and is very well maintained. The hotel staff is courteous. Its a value for money hotel. Overall, I would give this hotel 5 stars and recommend it to anybody visiting Thailand

Room Tip: From the Phuket Airport, take a shuttle to Karon Beach. Cost = 200 Baht per person, instead of takin...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SUNIL V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, April 28, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our greatest pleasure to learn that you rated us as one of the best hotels you’ve stayed in. We appreciate your positive comments on various aspect of the resort, especially the courteous service of our team members. Your comments to the team will definitely inspire them to keep on delivering friendly and helpful service to all guests.

Once again, thank you for your positive feedback. The entire team will look forward to serving you again in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,933 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (435)
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English first
Windermere, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 22, 2013

One of the best Hilton properties we have stayed in. Since it was our anniversary, the hotel welcomed us with chocolates and complimentary basket of fruits. Totally loved the property, and we would certainly visit this property again. Thank you !

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank SUNIL V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 3, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

First of all, thank you for choosing our resort for your special occasion. It is our greatest pleasure that our loyal HHonors members enjoyed your anniversary with us.

Again, thank you for sharing your great experience. We look forward to delighting you on your next stay.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed April 20, 2013

We were there for three days as part of a large group. We stayed in, what I think was the old wing where rooms were quite nice though a bit aged. It is in a quiet part of Phuket, so going out anywhere of the hotel to eat (which one must to get good options that Phuket has to offer) is an 'outing'. The access to beach is across the road and we did not see any private beach for the hotel. There are stretches where people have put chairs and umbrellas that can be rented. Service was patchy with often un-attended reception and phone but that could be a result of the demands that the large group created. The food could certainly do with some imagination and authenticity - breakfasts, dinner etc. was quite the average mass-produced type by chefs (cooks) without pride.

Room Tip: High floors, sea facing rooms
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  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Asheeshg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, April 24, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are indeed disappointed to know that some aspects of your stay fell below your expectations and I sincerely apologise for those matters. We will improve our operations to cater to large function groups and individual travel guests at the same time.

As you pointed out, the resort is located in front of a public beach. However, we are proud of beautiful Karon Beach’s cleanliness. Our hotel team members carry out monthly beach clean-ups.

We appreciate your comments on the food. I’ve shared your feedback with our new Executive Chef and his team as they will be refining our food offerings in the future.

We thank you for your truly valuable comments as it gives us an opportunity to refine our services. We hope that we will have an opportunity to welcome you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, India
1 review
4 of 5 bubbles Reviewed April 19, 2013

The hotel is located over a wide spread sprawling and well maintained property. It boasts of one of the best and largest swimming pools around. Though there are a lot of facilities within the hotel premises like pool, fitness centre, spa, etc. the hotel is relatively far away from the main city centre / market places like Patong. Overall a good property for business purposes and for families and relaxation.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Pooja Dhruva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, April 24, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It’s our pleasure to know that you enjoyed the stay with us. We appreciate your comments on our property.

As you outlined, our resort isn’t located in the main city. However, Patong is a 15-minute drive from our property, with local shops and restaurants sitting alongside walking distance on the beach road. Our guests enjoy the quiet resort atmosphere, as well as Patong’s busy shopping/entertainment scene.

Once again, thank you for your value feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed April 17, 2013

I have revisited this hotel several times and decided to stay for the Songkran Holiday there this year. The hotel still is as beautiful as I remembered and changing the hotel entrance allows morre privacy to the hotel beach.As Phuket becomes more crowded, this hotel still remains idyllic with really beautiful trees and landscape . One can just relax and enjoy the tranquility of the nature and escape from the busy city life.While I find the staff in all buildings courteous, well-trained and helpful, the welcome area is very short of staff, there is only one staff to handle all arrivals to the hotel and this staff doesn't even speak Thai!!I suggest an improvement in this area, most customers may be from other countries but the hotel is still in Thailand, to be met with only one individual in the welcome area who just says she doesn't speak Thai to weary customers arriving at the hotel is certainly not a good idea.

Room Tip: I enjoy the old building Andaman A which is nearest to the sea as I can then enjoy a panaromic view...
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thaigourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, April 21, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We’re disappointed to know that the welcome lobby experience was not up to your expectation and we sincerely apologize. Truly we assigned the staff at the welcome lobby who speaks English as majority of guests speak English. However we have been working on improvement plan for the welcome lobby operation in order to deliver positive impression to our guests. We appreciate your valuable feedback on this.

Despite of the negative aspect, we are glad to hear that you enjoyed your vacation on this return trip. It is a great pleasure to read through your positive comments, which is always gratifying for the whole team.

We thank you for your truly valuable comments as it gives us opportunities to refine our services.We hope that we will welcome you back to Hilton Phuket Arcadia Resort & Spa in the future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bursa, Turkey
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 16, 2013 via mobile

I have stayed there on my honeymoon. 7 nights. Really well designed hotel. Nature, pools, lake looks well. wery helpfull officers.
Rooms: amazing sea and trees views, birds singing song. Old room designs can be improved.
Advice anyone looking a hotel in silence.
Enjoyed to stay there.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CengizKonak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, April 21, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

First of all, thank you for choosing our resort for your honeymoon. It is our pleasure to hear that you enjoyed your overall stay and our team assist your stay with friendly hospitality. I have passed your comments to our team as they serve as great encouragement to keep up the quality of our guest service.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

In regards the room design, please kindly be informed that we’ve conducted renovations and upgraded more than one-third of our rooms as Deluxe Plus to be modern style. This maintenance program is an ongoing effort to keep our rooms in great condition. For your next stay, please experience our Deluxe Plus room.

Thank you again for your valuable feedback and we hope we will have opportunities to welcome you back to the Hilton Phuket Arcadia Resort & Spa again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 15, 2013

We spent 11 nights at the Hilton Phuket Arcadia our second visit to this resort.
It is an absolutely amazing place to be the grounds are exceptionally kept and the new pool and bar area is awesome next to the sea.
The pools are great and this visit they did not allow the wet children to the breakfast area by the pool which was a little irritating, how do you keep your child out of the pool when trying to finish breakfast..
The rooms are tastefully done and extreme comfort
Anyway the service was excellent, the VIP lounge was Awesome and the entire experience was worth a third trip for sure.
Excellent Family holiday

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, April 21, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We’re glad to know that you and your family had an excellent holiday on your return at our resort. We appreciate your positive comments and shared them with all team members. It’s gratifying for the whole team to receive such feedback.

Base on your feedback which wet children were not allowed to access to the breakfast restaurant, I understand your point though, we might request to refrain from utilizing in wet due to create wet fool.

Once again, thank you for your value feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Property: Hilton Phuket Arcadia Resort & Spa
Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Karon
#14 Top resorts Hotel in Karon
#16 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#28 Luxury Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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