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Hilton Phuket Arcadia Resort & Spa
Ranked #33 of 136 Hotels in Karon
Certificate of Excellence
Reviewed April 7, 2013

The hiltonarcadia in phuket is a huge resort with alot of potential, it does not have only holiday makers but also host congresses and meetings. The rooms are large, spacious and well kept both the garden view rooms and the seaview rooms. We had booked a superior seaview . On the first night of our stay we were given a garden view room , due to overbooking . We were then upgraded to a deluxe seaview room and a complimentary buffet dinner at the sails restaurant.

I have stayed several times at hilton hotels all over the world but unfortunatly the standard of service at the sails restaurant of this hotel is not up to the same standards like the other hotels and it has needs for improvement. In this restaurant breakfast and Halfboard dinners are also served. Since we were closest to the sails restaurant we decided to take breakfast there. When we arrived early we could have a nice table and we got our coffee immediatly. On 3 occassions we came down a bit later and we found the restaurant full and with alot of noise and stress. You had a row of people on the stairs waiting in the queue and waiters running aroud not knowing where to start from. On one occassion we had sat on table and about 5 mins later they came telling us this table is reserved even though there was nothing marked on it. They told us to go to the buon apetito restaurant for breakfast. Our table was given to the people joining the congress. In my opinion there is no organization at all in this matter when the people arrive they should be assigned a specific restaurant close to their building and not everybody ends up going to same restaurant. In fact the other restaurant was half empty. The waiters should be assigned to waid on specific tables and not running around ll over the place.
On the fist evening we went for dinner at the sails restaurant at around 2000 we found the buffet in a messy state like a group of hungry people before us made ther way. The warm food buffet was empty . only a spoon off mashed potatoes left. All the serving spoons where used many times with alot of food stuck on them. I managed to get some potato gratin, dried chicken and duck. When I went to the table to start to eat, i found out the the potatoes from the gratin were still raw, the duck was pink and the skin still soggy. The chicken breast was very fry. We waited a little bit longer that the buffet gets refilled and we went to try some other dishes. In the meantime even though I had told the waitress, that the potato gratin was raw nothing has been done and the gratin was still there for others to eat. Our table was never cleared and we were clearing it by our selves by putting our plates on other dirty tables.

In my opinion alot of things need to be done in this htl to improve to the hilton excellence service , this one is definitly not one of them. Congress particiapants or groups should be assigned to seperate rooms this would make it much easier for individual guess seeking a relaxing holiday.
My suggestion for the people staying in this hotel is to go for an early breakfast and do not book halfboard. I was happy that i have only booked BB. If you decide to stay in the hotel and you would like to have a meal go to the Thai Thai restaurant great service and good thai food. The Buon appetito restaurant also has good service but do not expect to get the same pizza like we are used in europe.

with best regards.










Stayed: April 2013, traveled as a couple
Thank Monica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded April 10, 2013

Dear Guest,

Thank you for taking the time to share your valuable feedback through TripAdvisor and for your email to us. As we’ve already replied to you directly, we thank you for giving us an opportunity to review our operations in order to fulfill guest expectations. We hope to welcome you back to the resort in the future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,494 - 1,500 of 3,300 reviews

Reviewed April 7, 2013

Stayed at The Hilton during April 2013 and had a great time. Staff were very welcoming and very friendly. The Hilton is located right opposite the beach and is within a 2 minute tuk tuk ride to the closest markets that costs about 200bht (about $6K AUD) Karon Beach is located about 15 minutes from Patong which is very busy. I am glad that I stayed in Karon Beach rather than Patong due to the number of people in Patong.
No free wifi in the rooms, only the lobby, which is a great place to read emails or surf the net. The pools are great and large.

Room Tip: Ask for room on a high level to have views of the ocean.
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  • Stayed: April 2013, traveled with family
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Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded April 10, 2013

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to know that you enjoyed the overall stay with us. We appreciate your various compliments on our resort. It is always gratifying for the whole team to receive these positive comments. I will post your positive comments to share with our entire team to encourage their good service.

Once again, thank you for your positive feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2013

Very lovely hotel. Stayed in November 2012 for 7 nights. I am returning for a 16 night stay this November / December. The staff were fabulous, the grounds. Staying in a Junior Sea View suite. Will expect to be in the main wing where the lobby is. Wonderful views, wonderful staff, great entertainment and everything you expect from Hilton and the wonderful people of Thailand. See you in November.... :)

Room Tip: Main wing, near lobby.
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  • Stayed: November 2012, traveled solo
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Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded April 10, 2013

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are glad to hear that you had a beautiful stay with us and you plan to return the resort this November. We appreciate your positive comments on various aspects of the resort. It is always gratifying for the whole team to receive these positive comments.

If there is anything we could assist you for the next stay, please kindly don’t hesitate to inform us. We look forward to delighting you on the next stay.

Once again, thank you for your positive feedback. The team enjoys receiving these encouraging comments.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2013

We visited Hilton on March 2013. Actually, nice location, big and green territory, good beach with white sand. But nothing more for pros.
Speaking about cons, wifi only in lobby and very weak, no disco. You won't find any special activities like tennis, football, volleyball, animators for kids.

If you go there with big young company, you will die there by nothing doing. Good vacation for families.

  • Stayed: March 2013
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Thank SunnyOlchik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded April 10, 2013

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are disappointed to know that some aspects of our resort did not match your needs and expectations and I sincerely apologize.

Speaking of activities, we have tennis and squash courts, table tennis, and Kidz Paradise that offer various daily activities.

Once again, thank you for providing us the opportunity to review our operations. We look forward to delighting you on your next visit to Hilton Phuket Arcadia Resort & Spa.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

We had been to Hilton Phuket Arcadia Resort & Spa a year back. It an amazing and very well maintained beautiful property well located on the peaceful Karon beach. The stay was extremely comfortable with well maintained and clean rooms. The staff was extremely courteous and helpful. We had a lovely time at the sports bar sipping on exclusive cocktails. The food was delicious and i think it was my best holiday destination till date.

  • Stayed: May 2012, traveled as a couple
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2  Thank Suvarna230980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded April 10, 2013

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It was our greatest pleasure to hear that you enjoyed your return visit. We appreciate your positive comments the resort, resort’s location, cleanliness of the room, food, especially the courteous and helpful service from our team members at the bar. It is always gratifying for the whole team to receive these great comments.

Once again, thank you for your valuable feedback. We look forward to delighting you once again on your next visit to Phuket, at the Hilton Phuket Arcadia Resort & Spa.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

Me & my wife stayed for 5 nights. We had a great time here. The hotel is located away from the hustle of patong but has good beaches in & around. Kata beach, Karon beach. The hotel has a huge swimming pool & well maintained. We were staying in the Andaman wing which is the best wing to stay. Easy access to lobby, business centre, breakfast area. The breakfast lay is big enough & has lot of options. so even if you are pure vegetarian you would have enough options. We had a balcony overlooking the swimming pool. There is a bike rental store (ICE FAMILY TOUR - Mr.Anusak Tanrut they call him Chai) . We rented bikes from him to go to patong beach and other beaches. Genuine & trustworthy guy. Our stay with this property was wonderful. Totally recommended

Room Tip: Andaman Wing is good as it is well connected and is in the centre of the hotel.
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  • Stayed: March 2013, traveled with family
    • Location
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2  Thank amitnsanghavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded April 10, 2013

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are glad to hear that you and your wife had a great time with us. We appreciate your positive comments on various aspects of the resort. I have passed your compliments to the team in order to continue to provide great service and exceed guests’ expectations.

Once again, thank you for your positive feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

I am a Hilton Honors Diamond Member. My wife and I stayed here for 9 days in March. Upon check in, we were greeted with a fresh orchid and upgraded to the 8th floor in the Andaman Wing, which had a very nice view of the sea and front part of the resort. The room was great and had no issues. We had breakfast every morning in the panorama (Executive) lounge. The offerings were diverse with fresh fruit and juice. We had an omelet and a couple of cappuccinos every morning while enjoying the view of the Andaman. The food in the restaurants was delicious. I don't believe we missed a single happy hour the whole time we were there.

The one minor complaint was only one device could access the internet in the room. Internet was available in the executive lounge and lobby area.

The staff were friendly and responsive.

Outside the resort, there are plenty of restaurants and shopping opportunities. Karon Beach is nice and clean. Much more family oriented than Patong (the Sodom and Gomorrah of Phuket).

Overall, I was very pleased with this resort and recommend this resort to a married couple or family.

Room Tip: Andaman Wing 8th floor or above
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  • Stayed: March 2013, traveled as a couple
    • Value
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2  Thank auf192696590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded April 10, 2013

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It was our great pleasure to welcome you as our loyal HHonors Diamond Member. We’re happy to know that you and your wife felt very pleased and enjoyed the overall stay with us. We appreciate your positive comments on our resort and our team member’s service. I have passed your compliments to the team in order to continue to provide great service and exceed guests’ expectations.

As you outlined, our resort is located just a few steps from the beautiful public Karon Beach and sits along a convenient beach road for easy access to local shops and restaurants.

In regards to the internet, please kindly be informed that we upgraded our internet services to offer free WIFI access in the lobby area and Panorama Lounge. We will continue to upgrade our facilities to fulfil guests’ needs.

Once again, thank you for your feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Karon
#15 Top resorts Hotel in Karon
#18 Family Hotel in Karon
#19 On the Beach Hotel in Karon
#20 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#30 Luxury Hotel in Karon
Price Range: $127 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Hotel Karon
Hilton Phuket Arcadia Resort And Spa
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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