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“Great Family Vacation”

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Hilton Phuket Arcadia Resort & Spa
Ranked #33 of 132 Hotels in Karon
Certificate of Excellence
Shanghai
Level Contributor
139 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Great Family Vacation”
5 of 5 bubbles Reviewed February 15, 2013

Was here with immediate family and daughter's classmate's family. Excellent hotel with 3 pools (or really 5 since two of the pools have two tiers each). Pool chair/lounger was always available. Plenty of towels also.

Large resort with plenty of nooks and crannies to discover. Right across the street from the beach. Friendly staff (special shout out to trainee Kay at the HHonors desk - hope Hilton promotes her), excellent maintenance, clean and recently renovated rooms, beautiful landscaping.

For Hhonors gold/diamond, lounge is at top floor of the tallest buidling giving a great view of the sunsets during Happy Hour, which is quite good. Plenty of food that you could make a decent dinner of most nights. Good variety of cocktails.

From the beach road, 5 minutes left or right will get you to reasonable priced restaurants (Thai entree for 180 Baht (or less) - $6 USD). Particularly liked Butterfly. Also liked the onsite restaurants - Thai Thai and the cafe were good. The Italian place, not so much.

Would definitely stay here again.

Only downsides:

1. While breakfast buffet was quite large and varied, it did get repetitive after a few days.
2. Avoid Chinese New Year - very popular with groups from the mainland (although hotel didn't feel crowded considering).
3. My room needed some minor repairs but most people presumably wouldn't notice (I stay at least 60 nights/year in hotels so do notice these things). Shower hook adjacent to shower was loose. Door had a gap by the locking mechanism (could possibly open up the door by sliding a credit card through the gap if deadbolt wasn't engaged). Room A318. My friends were next door and had no issues so I think it was just this room. That said, the room was still awesome. Great view of the beach/ocean. Lounger on patio made it hard for me to leave the room in the mornings since it was so comfortable. Room included bathtub and shower in a good sized bathroom.
4. Band. The band was loud and seemed off key sometimes (like the way it sounds at 2 AM in a Shanghai KTV if you know what I mean). Due to the architecture, the music carries quite a distance and into rooms. Seemed to end at around 10:30 PM or so so didn't effect sleep at all though.

Room Tip: Ask for a renovated room.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LiangShanBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, February 18, 2013
Dear Guest,

Thank you for your valuable feedback and for taking the time to post your comprehensive and detailed comments on TripAdvisor.

It was our greatest pleasure to welcome you as our loyal HHonors Diamond Member. We are glad to hear that you and your family enjoyed the overall stay with us. We appreciate your positive comments on our resort, as well as the remarks on Kay’s friendly service. I have passed your special compliment to her so that she will continue to provide great service and exceed guests’ expectations.

On the other hand, it is disappointing to know that some aspects of your stay fell below expectations. I sincerely apologize for the shortfalls you experienced.

In regards to the room condition, we’ve noted your valuable feedback and addressed them with our engineering team in order to keep our rooms in good shape.

We thank you for your truly valuable comments as it gives us opportunities to refine our services and facilities. We hope to welcome you back to Hilton Phuket Arcadia Resort & Spa in the future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,016 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (450)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Melbourne, Australia
Level Contributor
353 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
4 of 5 bubbles Reviewed February 10, 2013

The resort can't be faulted. Across the road from the beach, Amazing Thai food just down the street as it the best massage of your life awaiting you. Pools are a plenty as are the mojito's. The staff were welcoming and the rooms are beautiful. I love this property. I have zero negative comments. Tuk tuk are just there to take you to anywhere you wish. Bring on my next visit.

We did a day trip to PHI PHI island and the tour bus picked us up and dropped us at the hotel. Pay no more than 1300 for the tour if you choose to do it.

Best work trip to date. You'll love staying here. I sure did!

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rohan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, February 12, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to know that you enjoyed the stay with us on your vacation. We appreciate your valuable comments on the resort and Team Members’ service. It is always gratifying for the whole team to receive these positive comments.

Once again, thank you for your valuable feedback. It serves as great motivation to our team. We look forward to welcoming you back again to our resort in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
128 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

stayed here after being delayed due to aircraft trouble . The staff were extremely polite , friendly and professional. The food was fantastic both breakfas tand lunch buffet and the hotel is an oasis of calm in bustling Phuket. Karon beach is across road from hotel . Due to the sheer size of the grounds it is a bit of a walk to Karon centre but tuk tuks and taxis are cheap enough

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fiflarue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, February 12, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to be evaluated as a fantastic resort. We are glad to know that you enjoyed your stay with us. We appreciate your positive comments on our resort, especially on our team members. We always aim to ensure every guest feels cared for and respected. I will share your comments with the team to encourage them to continue to provide great hospitality service to our guests.

We hope we will welcome you back to Hilton Phuket Arcadia Resort & Spa in the near future.


Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

Hotel is situated out side the hurly burly of crowed city, on karon beach which is really clean with white sand and blue sea. To go to town you need to use a tuk-tuk -30 mins- or best to hire a scottee or bike unless you want to use more expensive option like taxi, but then that do not give you the feel of the place. While hotel offer good dining but there is a small shopping arcade which offer some good eating options. This would be good option for business conferences or laid back holiday but if you are looking for some shopping or happening vacation then may not be best option.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yogichoudhary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, February 12, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to be rated as an excellent hotel. We appreciate your positive comments on our resort.

Thank you again for your valuable feedback. We look forward to welcoming you back to the Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

We had 4 wonderful nights here in the Andaman Wing, but wish we had more!! The room was spacious, clean, huge, comfortable bed and a lovely balcony with a day bed that had amazing views over the pool area and across to the ocean, where we watched spectacular sunsets. Special mention to the cleaners who were absolutely wonderful. The bathroom was spacious, great shower pressure and terrific amenities. The foyer is lovely with a bar area and entertainment each night in the form of young singers (during our stay). The staff were great fun and completely attentive. Special mention to Kamonporn (Front Desk) and Uthai (Sails Restaurant) who saw to our every need and were just lovely. The grounds are huge and beautifully maintained. The pools are fantastic. Every night, we walked 5 minutes to a small night market/restaurant area where we had fantastic meals, massages and a little shopping.
A word of advice, when arriving in Phuket, walk to the left hand side of the airport and get a shared taxi (400 Baht for 2 people) that stops at the travel agent where you can book all trips, which were excellent value. Taxis immediately outside the front door were charging 1000 Baht.
Wifi was only in the foyer area but easy to connect to. The hairdryer could only be used in the room rather than the bathroom, but really, that is being picky. We would definitely recommend this Hotel. We had the best time here, we felt so welcomed and very spoiled!

Room Tip: Ocean views are a must. Andaman Wing was excellent for us.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lyse-Scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, February 13, 2013
Dear Guest,

Thank you for your valuable feedback and for taking the time to post your comprehensive and detailed comments on TripAdvisor.

It is our greatest pleasure to hear that you had the best time during your stay with us. We appreciate your positive comments on our resort. Your special compliments on Kamonporn and Uthai were passed to them. They will continue to provide great service and exceed guests’ expectations.

In regards to Internet access, we have upgraded the service to free WiFi at the Andaman Lobby area. We will consider further upgrades for other areas for guests’ convenience and satisfaction.

Once again, thank you for your feedback as we look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 8, 2013 via mobile

We are very impressed with the overall accommodation package .From the excellent and friendly service in the sumptuous buffet to the exotic plant /bird life surrounding our unit .The rooms are large luxurious and beautifully airconditioned .The numerous pools are well maintained with an army of gardeners to attend .The security is also very noticeable .I would not stay anywhere else as the position is superb to the quality restaurants .

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Piaric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, February 13, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to hear that you were very impressed with our accommodation package. We appreciate your positive comments on the resort. It is always gratifying for the whole team to receive these positive comments.

Thank you again for your feedback. We look forward to delighting you once again on your next visit to Hilton Phuket Arcadia Resort & Spa.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
7 reviews
7 hotel reviews
5 of 5 bubbles Reviewed February 7, 2013

The hotel complex is huge, the SPA is beautiful and the surroundings. I believe it is the best hotel in the area. Try to get a room in the A building. Other buildings seem to be old but the A building is refurnished recently i guess. Ask for an upgrade

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yusuf690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, February 13, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our great pleasure to be rated as the best hotel in Karon. We appreciate your positive comments on the resort. We’re glad to know that you enjoyed a relaxing spa experience in our private Thai-style villa.

In regards to rooms, we’ve gone through a refurbishment on buildings A and B. More than one-third of our rooms were upgraded to Deluxe Plus rooms. Please experience our Deluxe Plus rooms on your next stay at a minimal additional charge.

Once again, thank you for your valuable feedback. It serves as great motivation to our team. We look forward to welcoming you back again to our resort in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Property: Hilton Phuket Arcadia Resort & Spa
Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Karon
#14 Top resorts Hotel in Karon
#17 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#22 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#30 Luxury Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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