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Centara Villas Phuket
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Reviews (1,197)
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395 - 400 of 1,197 reviews
Reviewed April 28, 2014

My husband and I stayed here for a few nights a couple of weeks ago. It is a fantastic hotel, the staff are great and the restaurant is delicious. Our villa had amazing sea views from our balcony.
The only negative was the city tour we booked through the hotel which included trekking with elephants, this was not a happy experience, the guides shouted at the elephants when they didn't want to walk up the steep track with us on their back. It was not a very nice environment and the elephants were not looked after properly. I found this quite traumatic and everyone in the group was very subdued afterwards. I am surprised a hotel of this calibre endorses a company like this. I hope they either stop using this organisation for elephant trekking or make sure the conditions are improved if they to continue using them.

  • Stayed: April 2014, traveled as a couple
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Thank Allsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded April 30, 2014

Dear Guest,
Thanks for your positive rating and kind comments.
We are delighted you enjoyed your stay and we look forward to welcoming you back in the near future!
I am sorry to read about your elephant trekking expereince and we will address this issue with the tour company that contracts the elephant trekking company.
Safe Travels
from the Centara Villas Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

I must admit I was slightly worried about the stairs having read reviews from "super fit people" who said that they couldn't manage them at all. I needn't have worried. We got room 401 which is nearly as far away from reception as you can get. I am a chronic asthmatic in my late 40's and we didn't have to use the transport once. I honestly don't know why people have a problem with them. The stairs and pathways are what make this hotel different and set it apart from all the rabbit hutch hotels. Going up and back from breakfast becomes a mini adventure. The huts are nicely set apart from each other so you have total privacy. The bathrooms are luxurious.

The staff are the friendliest I have ever come across in a hotel. Pok had our names remembered by the second day. June is lovely. they are all so friendly and attentive and make you feel special. You can't beat eating a great breakfast while looking down at the view of Karon beach in the distance.

We spent two great days down at the Centara Grand Hotel right on the beach. They have a massive lagoon style pool, water slides and a lazy river. I would recommend taking your pool towel vouchers down to the Grand and using their towels, rather than taking the yellow towels down from Centara Villas as recommended.

Karon is 200Baht away by taxi in the evening after the steps have shut at 6pm. We found a group of about 10 restaurants at the side of the road facing the beach just before you get in to Karon and had some of the best Thai food in them that we had on the entire trip. Dinner is amazingly cheap with each main meal being around 120 baht!

Out of the three hotels we stayed in, the Centara Villa's was definitely our favourite and we would go back there. They were so helpful that one morning our tour bus hadn't come to pick us up and one of the reception staff walked by us to start her shift and went immediately in to reception to ring the company up at no charge to us. Just lovely people who want your stay to be perfect. Our maid, Apple, left us lovely notes and flower petals every day on the bed.

Room Tip: 401 is great. Very private deck out front. No other villa's up close to it. Well away from any noise that might come from the restaurant at night.
  • Stayed: April 2014, traveled as a couple
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2  Thank Hobbit_On_Tour537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded April 30, 2014

Dear Guest,
Thanks for your positive rating and kind comments.
We are delighted you enjoyed your stay and we look forward to welcoming you back in the near future!
Safe Travels
from the Centara Villas Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

Perfect for couples/honeymoon. Feels secluded, staying cliff side, away from the activity in Karon Beach, but you can still access the beach. Warning, I tore up my calf muscles going up the steep staircases, but this is unavoidable at this resort. So, if you are older or have issues with your knees, ankles, etc, consider that first. Very helpful English speaking employee, Alex, made sure we were comfortable. Beware of the guy at the taxi desk in the lobby. He pushed some expensive options for getting around, where a young lady at the same desk was able to suggest more affordable options for the same activity.

Stayed in an ocean facing villa and thought it was lovely. I would recommend this resort.

  • Stayed: April 2014, traveled as a couple
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Thank CarletteJennings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded April 30, 2014

Dear Guest,
Thanks for staying at Centara Villas Phuket.
We appreciate your feedback and take on board all your comments constructively about the taxi staff.Your feedback will be shared with the team .
kind regards
from the Centara Villas Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

This time we stayed for 12 nights; paid for 6, got 6 free, including breakfast. We had requested particular villas, but on arrival, only one was available. However, the other 2 were available from the next day, so we were thrilled. My cousin has a really bad back and when his new room was available, he requested the mattress from the night before. Where was my camera when the mattress came down the track, on the roof of a tuk tuk, with 3 staff hanging on to it? No matter where you are staying in your own individual villa, you can get the hotel's tuk tuk to take you anythere within the hotel. From your villa to breakfast, from your villa to the pool. You do not have to use any steps - unless you want to. And what can I say about the staff - they are absolutely wonderful. Nothing is too much trouble. Jee is in charge of the restaurant. Often on duty from early breakfast to late at night. This year there was also Pok. Num is our favourite driver; so cheerful, such a considerate and good driver of the tuk tuk, he has been promoted to also drive the shuttle bus from the resort to Karon Beach and Patong. June is a new restaurant staff member and she will go far too. Pat cleaned our rooms and was so attentive and thorough. They are family and made us feel like family too. Swimming every morning in the sea and the pool in the afternoon was marvellous. Plans for next April are already in draft ...

  • Stayed: April 2014, traveled with friends
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Thank Dale47_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded April 30, 2014

Dear Guest,
Thanks for your positive rating and kind comments.
We are delighted you enjoyed your stay and we look forward to welcoming you back in the near future!
Safe Travels
from the Centara Villas Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

From moment we arrived to check-out, we were made to feel special and welcomed. The hotel consists of an open-air lobby and guests cottages strategically situated an a hillside to provide each cottage with a view of the Andaman Sea. To eliminate the physically demanding climb up hillside stairways to reach the lobby area and transportation to nearby towns, all one had to do was call for a ride. Within a few minutes a small vehicle would be there to take you up a narrow winding road to the top.

Each cottage had a porch with a table and chairs - a refreshing place to sit with one's spouse and enjoy the view of the sea and lush hillside vegetation. Inside, the air-conditioned cottage contained an extremely comfortable bed and sitting chairs. The separate bathroom had wall vents to allow outside air to enter the room so no air-conditioning. The bathroom really was not uncomfortable to be in and the wall vents brought in the sounds of birds singing in the surrounding vegetation - very pleasant experience.

To demonstrate the care and attention given to hotel guests I will relate an experience we had on our first night at the property. Apparently at check-in, the staff noticed that my wife's birthday was on the same day as check-in. When we returned to our cottage after a visit to the public swimming beach, we found a bottle of French sparkling wine on ice along with a birthday greeting waiting for us. Exceptional service is comes with exceeding customer expectations. Property management did just that!

Guests were treated to a free buffet breakfast each morning and could chose from a wide variety of Asian and western food items. My wife and I enjoyed a daily breakfast consisting of an omelet, home-made breads and fresh and tastly fruit.

The intense tropical sun was uncomfortable and could easily cause sunburned skin so we didn't spend much time at the public swimming beach. Rather, we enjoyed the two swimming pools offered by the hotel. Pool water was cool and refreshing with no chlorine odor. The pool deck contained ample lounging chairs shaded by large umbrellas. Beach towels were in plentiful supply. If you wished to enjoy a snack or beverage, a small bar/restuarant was situated overlooking the pools.

We stayed at the hotel for four nights. On our next visit to Phuket we will be sure to stay at Centara Villas again!

  • Stayed: April 2014, traveled as a couple
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2  Thank Jerry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded April 30, 2014

Dear Guest,
Thanks for your positive rating and kind comments.
We are delighted you enjoyed your stay and we look forward to welcoming you back in the near future!
Safe Travels
from the Centara Villas Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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