Great view - get a sea view villa or better, the views are amazing
Grounds - they are amazing, large trees and beautiful rocks
Location - close to Patong 300 baht in a taxi and close to Karon, 200 baht. Despite being on a cliff you can walk down around 150 stairs to the beach where you can use the sister hotel (Centara Grands) facilitates, however very hard walking back up, im 29 play football and struggled in the heat one day we just got a cab back up. there should be a free shuttle or something
One Member of Staff - unfortunately i dont know his name, but they will know who he is, he is the very strong man who carries your cases down or up hundreds of stairs to your room and seems to always be working. He is amazing, very helpful, caring and willing to go out his way to help you. If it wasn't for him, this place would be getting 2 stars. (if the bosses of Centara Villa read this please give him a pay rise or bonus, and get him to teach the rest about what good customer service is)
The Maids - they were brilliant, room was really clean and she even cleaned our shoes of sand etc, really appreciated that
Reception - checking process, they made me dig through my emails to get booking confirmation to email to them although they had my passport. In addition they generally weren't very helpful throughout the stay, sometimes they were rude particularly when you called them, hanging up the phones etc they didnt grasp the english language very well, which i dont think helped. Booking cabs you would get inconsistent info, 1 minute being quoted 1400 to get to big bhudda each way and then being told 1000 to do that and elephant treeking, made no sense to me!!
Breakfast - its awful, my other half didn't go again after day 1 and i only ate toast when i went. They served cold beans and generally had a poor selection. Also they didnt seem to want to top up any of the food or drink, like they had a target to meet. I got there at 9am one day and pretty much everything was gone, inlcuding drink. I was just having toast but there was no jam left so asked a lady to get some. She didnt and instead just stood around so 5 minutes later I asked another guy who was very helpful and got me some and made me some new toast.
Wifi - i dont think you should be made to pay for wifi in respectable hotels, this should come as standard. Also if you are going to sell it at least make it good, it was very slow and you had to log in time you stopped using it with you room number and password.
The Room - aircon was not good enough, it was too hot from 2 - 7pm, it couldnt cope with the heat outside. There was no bath. No many places to put things and we had red ants coming out of our sink everynight.
The Stairs - they are really hard work, and there are a lot of them. Make sure youre fit and able to stay here.
Customer Service - generally when i stay at good hotels i feel a real warmth from the staff and i am made to feel like they will help me with anything. In this place i felt more like a cash cow, all they wanted to do was make money off me and boost Centara Profits. (excluding the guy mentioned in the Pros)
The key question, would i stay here again - definitely not.
Would i recommend - no
I would recommend people go here for a thai meal one night before sunset as the view is amazing and the price isnt to bad.
Hope this helps you make ure decision.
- Official Description (provided by the hotel):
- Nestled in lush tropical greenery and overlooking the Andaman Sea, Centara Villas Phuket is a romantic hideaway located steps away from Karon Beach. Each private villa, nestled within its own screen of green, directly faces the sea from a dramatic inclined perch, ensuring that views are endless. The villas (min 46 sqm.) offer the option of a plunge pool or a Jacuzzi. The large two-tiered pool, with its fabulous ocean views and shady spots, is the epicentre of relaxation. For another form of relaxation, Spa Cenvaree is a refuge for the senses offering a choice of therapeutic treatments including traditional Ayurvedic methods and Thai massages. The resort also offers hands-on Thai cooking classes, and two restaurants and a bar that boast sublime ocean views. The tour desk can arrange activities such as island-hopping and family treks. A scheduled shuttle service connects the resort with the fabled nightspots of Patong and Karon. The resort is just one hour's drive away from the airport ... more less
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- Also Known As:
- Centara Hotel Phuket
- Centara Resort Phuket
- Centara Villas Phuket Karon