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Centara Villas Phuket
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Reviews (1,224)
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Reviewed November 30, 2013 via mobile

Amazing hotel situated on top of a hill overlooking karon beach... Lobby, restaurant, bar and our hotel room had amazing views. We did a lot of researching on trip advisor looking at hotels because we wanted to stay somewhere nice on our honeymoon and we certainly were very happy with everything during our stay... Food at Restaurant,pool, walk to beach short walk through cool rainforest, spa, bar and everyone who works at Centara were so friendly. Def will be recomend it to everyone who travels to Thailand. Don't really know how anyone could write bad reviews about it really..Thanks centara!!Dylan and alison

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Alison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded March 5, 2014

Dear Guest,
Thanks for your positive rating and kind comments.
We are delighted you enjoyed your stay and we look forward to welcoming you back in the near future!
Safe Travels
from the Centara Villas Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

The good:
- the view is beautiful
- quiet
- staff is friendly
- close to beach

The bad:
- rooms were not the cleanest.
- rooms leaked because of heavy rain. Water on bathroom floor and main room. Water came in from the walls. Though the rain was heavy for a couple days.
- rooms were leaking for a long time because it's evident there was water damage for a long time. Paint was bubbly and musty smell.
- walk to beach needs a good cleaning. There is a nice walk thru the natural setting, but there is a lot of garbage/litter. Kind of ruins the moment.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ComebackShane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded March 5, 2014

Dear Guest,
Thanks for staying at Centara Villas Phuket.
We appreciate your feedback and take on board all your comments constructively.
I am sorry we did not deliver per your expectations.
Your feedback will be shared with the team and issues addressed accordingly.
kind regards
from the Centara Villas Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

Firstly Let Me start by saying that this hotel is certainly not as bad as some of the reviews state. I think people at times can be petty and very Nit picky. The hotel is far from perfect but I still had a thoroughly enjoyable stay. Booked an ocean view room by mailing the hotel directly and had absolutely no issues, They responded immediately, Got a very good deal to be honest. We booked a car also through the hotel to pick us up at the airport. No issues there either. We were greeted by very welcoming staff and a lovely cold coconut drink. Check in was swift with no issues, As we were celebrating our Anniversary the staff decorated the room in rose petals and presented Us with a bottle of Champagne. Another really nice touch. Room was nicely decorated with huge comfortable bed. Now to tackle the steps and other issues that people are complaining about. Firstly its built into a cliff side so there are bound to be inclines, It states this on the website and also in numerous reviews. My advice is if You are lazy or have mobility problems stay somewhere else. There are 2 tuk tuks on site to ferry people to pools and restaurants, If I was feeling unwell from the previous nights escapades I would ring and the tuk tuk usually arrived within 2 to 3 minutes and brought You where You wanted to go. The views from our room and all bars and restaurants are stunning, I wish I was still waking up to them. Pool areas are nice and the only issue I had there was on some occasions towels were not available but apart from that really enjoyable. Food in both restaurants was really enjoyable and I thought breakfast was plentiful with a decent selection. Nan a young lady at breakfast is a sweetheart and has the best English of all the Restaurant staff. Some do not speak English very well but still their English is better than My Thai. Special mention to Sa and Wai in the Spa. Incredible views again and wonderful treatments. So good We went back on a second occasion. The hotel is about 5 mins either way to Karon or Patong by taxi. We preferred to stay here for the peace and tranquility. The hotel lays on a bus twice daily to both towns which is great and then You just get a Tuk Tuk back. All in all I loved Our stay and would definitely go back. Highly recommended. A peaceful haven with warm welcoming staff and stunning views.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tom71_Tina76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded March 5, 2014

Dear Guest,
Thanks for staying at Centara Villas Phuket.
We appreciate your feedback and take on board all your comments constructively.
I am delighted you enjoyed your overall stay and will work on our improvements.
Your feedback will be shared with the team.
kind regards
from the Centara Villas Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013

We arrived at the hotel at 2pm to check in, to be advised our room wasn't ready and that we had to wait in reception, 40 minutes later I had asked when our room would be ready...finally taken to our room the cleaners were still in there which was very frustrating after waiting nearly an hour. What makes everything more difficult is that none of the hotel staff speak very good English.
We were also shocked to find out we had to pay for the wifi as this is normally free at most hotels, we weren't told this on check in, I had to ask at reception what the costs were.
The room itself is ok, we have a deluxe ocean facing room, which you can't really see the ocean as it is obstructed by trees.
Trying to get towels is another matter, as reception had not given us a towel card we had to try and bargain with the towel boy to give us our towels!
The hotel is all set on a hill with some very steep steps up to reception and restaurants, there are tuk tuks but not very many.
The pool area is nice but the covers over the wooden sun loungers are very stained and tatty, the towels are also tatty some with big rips and holes in them.
The food at the hotel is nice, but the breakfast is hit and miss some days there are only small amounts left and some things not fresh.
Looking closely at this hotel it is slightly over priced for what you get, this is one of several hotels we are / have stayed at in Thailand and the most expensive and have to say it is one of my least favourites I definitely wouldn't recommend or stay here again.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank AB_SU48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded March 5, 2014

Dear Guest,
Thanks for staying at Centara Villas Phuket.
We appreciate your feedback and take on board all your comments constructively.
I am sorry we did not deliver per your expectations.
Your feedback will be shared with the team and issues addressed accordingly.
kind regards
from the Centara Villas Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

This was our second to last stop out of a total of 7 hotels we stayed in on our recent trip to Thailand and sadly it was the one we enjoyed the least. There are a lot of good things I have to say about it, but equally some things did let the hotel down.

We arrived at the hotel around an hour before check in but the staff were very welcoming and a room was made ready for us. The room itself was really lovely, very clean and tidy, extremely comfortable and nicely decorated. The bathroom was lovely, as were the towels and complimentary robes. We were in a spa villa and loved the jacuzzi and had a stunning sea view from our balcony.

We really liked the pool area, its very clean and again has wonderful views. Also the restaurant is nice, we loved the food although it was a little pricey. Breakfast is included and is brilliant.

Other good points were that we returned to our room from the beach to find a surprise fruit plate and bottle of fizz which was amazing! We also had a lovely refreshing coconut on arrival. The staff were mostly very friendly and the free shuttle bus to Karon and Patong is handy.

We did have a few issues however. The walk down to the beach is certainly do-able but not ideal and a nightmare coming back. Generally getting around the hotel is not easy - a hell of a lot of steps up and down to get to the pool or reception which is very hard work in the heat. There are a few little tuk tuks that whizz around so you're ok if one happens to pass you but the one time we phoned reception to ask for one we were told it was a 10 minute wait.

Another problem was that hardly any of the restaurant staff spoke English which was not ideal at breakfast because things such as bowls and spoons are nowhere to be seen and it was difficult to ask for them, and equally when we had dinner there and had questions about the menu.

A 10% service charge and 7% tax is added onto your restaurant bill, be prepared. We weren't over the moon about this but thought it was to be expected, until we found that it's also added on when you buy drinks by the pool! This we thought was crazy as there's no service involved - it's just a guy handing you a can out of the fridge which was already way over priced (about £1.50!!). You also have to pay for wifi which was disappointing.

We were unable to borrow towels from the pool, and we don't really know why. The attendant didn't speak English and just pointed us towards a sign that was written in really bad English so we didn't get it until we noticed people arriving at the pool and coming back from the beach with the hotel towels so we assumed they'd stopped lending them out because people weren't giving them back.

One night we wanted to watch the hotels in house movie channel but had to phone reception because it wasn't working. The receptionist said they'd check it for me but I never heard back so I called again after 20 mins. I was told again that it would be checked and then they called us after 10 mins to say they were sending someone to look. After then waiting for the repair guy we ended up missing the first hour of the film which was a shame.

After two out of our three days here we actually decided to check out early. This was no reflection on the hotel at all - we already had plans to meet up with relatives also staying in Phuket but when we found they were staying really close to the airport, we decided to spend the night with them as we had an early flight the next day. When we told the front desk we were checking out early they didn't ask us why which we found really odd. Then when we were in the car about to pull away, someone from the front desk came and opened the car door and said they'd had an email from their sister hotel in Phuket saying we'd had dinner there and hadn't settled the bill! This was extremely confusing and we explained we hadn't eaten there but the receptionist didn't look at all convinced and just said she'd check again.

So to sum up, we loved our room at the hotel and thought the pool and restaurant were lovely, great views, lovely food and a few nice extras. Really feel that the service needs to be improved though and would not recommend staying here if you're not fit and healthy because the steps and the beach walk are hard work.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jess_Roe1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded March 5, 2014

Dear Guest,
Thanks for staying at Centara Villas Phuket.
We appreciate your feedback and take on board all your comments constructively.
I am delighted you enjoyed your overall stay and will work on our improvements.
Your feedback will be shared with the team.
kind regards
from the Centara Villas Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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