I write this whilst still in the hotel. I've stayed at 6 hotels in Thailand in the last 3 weeks and this is by far the worst hotel I have EVER stayed in. I've stayed in hostels with better staff and service than this place.
The receptionist is absolutely vile, and obviously hates her job and takes it out on everyone she comes into contact with. Checking in takes more than an hour. If you ask them to arrange a taxi for you, the concierge will get a cut of the taxi rate. The food is terrible - quantities little, taste horrendous. The shower is weak and barely any hot water. The internet is super slow - and you have to pay for it! You're a good couple miles from karon beach so the location is pretty unhelpful too.
The floor manager has no control over his staff and if you have a complaint, rather than fixing it he can only 'apologise'. There's a limit to how long you can accept apologies before you expect them to rectify the situation.
If you plan to come here and have time to change your reservation, then do so! Absolutely useless place to throw your money at.
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- Also Known As:
- Centara Hotel Phuket
- Centara Resort Phuket
- Centara Villas Phuket Karon