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Centara Villas Phuket
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Reviews (1,221)
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Reviewed February 7, 2013

We spent eight nights here after three very busy days in Singapore. We arrived at check in and were seated and given fresh coconut juice to drink. The villas are built on a hill and we asked for a room closer to the pool and it was changed for us. We were taken to the individual villa by Tuk Tuk. This is the mode of transport as it was 185 steps to reception from our villa. We rang the Tuk Tuk to take us up to breakfast and also to take us to reception in the evening.
When we drove down to the villa we realised that each villa was positioned so that you were not overlooked and you did not overlook anyone else.
The planting around the villas is amazing and you feel as if you are in a tropical paradise.
The villa had an outside area with table and chairs. Inside the villa is a large room with huge bed, TV, tea/coffee making facilities, small wardrobe with a safe. We put our own drinks in the fridge. There was a ceiling fan as well as excellent air conditioning. The decor and beautiful wooden floor gave a feeling of luxury. The bathroom was the width of the villa and huge. we had an enormous shower area on one side, vanity sink in the centre with plentiful toiletries and a toilet on the other side----- and we had a fish bowl on a stand complete with small fish!
The view from the villa over Karon Beach was spectacular. It was only beaten from the dining areas where we ate breakfast.
Breakfast was very relaxed and wonderful. The food was plentiful and delicious and eggs cooked to order.
The Manager was often around to chat with guests which was lovely. We even had a cocktail party one evening with drink and beautiful food.
The two pools were wonderful. There were only a few loungers-but there was always one available and we never saw towels left on loungers for hours!
We did not eat or drink in the hotel as it was expensive-I am sure more guests would stay around if it was cheaper.
The only down side for us was that you had to get a taxi out of the hotel in the evening. the location meant that it was not a good idea to walk on the main road.
The hotel provides a free shuttle bus to Patong at 5.30pm and to Karon in the morning.
You can walk to Karon beach in the day along a path from the hotel. You can be on the beach within ten minutes. The town can be reached by walking along the beach.
All in all a wonderfully relaxing place to stay.

  • Stayed: January 2013, traveled as a couple
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3  Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded February 13, 2013

Sawasdee krub Khun Lynn,

Warmest greetings from Centara Villas Phuket!!!

Thank you so much for taking your valuable time to share with us a feedback on your recent experience at our resort. It is such a great joys to hear you were happy with your 8-night holidays and brought back home lots of good memories.

We all look forward to your returned visit and in the meantime, we wish you both a very happy Valentines!

With best regards,
Sam & all staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

I can not recommend this place highly enough, the location is superb – a couple of minutes tuk tuk or taxi ride into town, the service exceptional, and most of all – the villas/view is amazing!

My boyfriend and I have just come back from holidaying in Thailand, we got off to a bad start with the arrival of snow in the UK so took with delays and missed connections we had a long long journey ahead of us, but it was SO worth the wait – what a wonderful reception on arrival.

Welcomed with smiles, a wonderfully traditional coconut drink, and cold towel to cool off with. We were given a full run down of the amenities within the hotel itself, and our luggage dropped down to our rooms whilst we finished check in.

I always know when I’m onto a winner with a hotel when I get butterflies on opening the door to our room for the first time…. This place certainly had it in abundance! A spectacular view over the bay, we had a hot tub villa (which was not an expensive upgrade from a standard room) which was nestled within the greenery ,totally secluded and not at all overlooked – all the rooms were this way so far as we could see!

The villas/rooms are set on quite a steep gradient (hence not being overlooked) however there is a tuk tuk service that roams the resort (not noisy or imposing at all!) I was thankful for it after a “hard day” sunbathing by the pool and got dropped off within a couple of minutes direct to my door, the staff as ever, always more than happy to accommodate any need you may have.

By the time we reached our villa In the afternoon our bed was always made, bathroom thoroughly cleaned and toiletries re-stocked, we were pleasantly surprised with a kind gesture left for us each day, either an invitation for cocktails and canapés with management, free cocktails or a lovely bowl of fruit, service was above an beyond!

The pools are lovely, not huge – but they don’t need to be, the resort itself is small and intimate, the pools were never crowded and we always got a lounger when we wanted one. Alternatively there is a lovely little walk that stems down from the pool right down to the beach (about 5-10 mins)

The staff were fantastic, so, so friendly, nothing was too much trouble – we were always welcomed back in the lobby after an evening out, they were keen to hear about our day and were always on hand to offer advice should we need it!

100% recommend to anyone who is after a relaxing, friendly environment with fantastic customer service and management – the only negative is that I am now home, and wishing I were there! will definitely be coming back next year!!!

Room Tip: if you have the chance to upgrade to villa with hot tub go for it!
  • Stayed: January 2013, traveled as a couple
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5  Thank woodles1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded February 7, 2013

Sawasdee krub Khun Woodles1,

My staff and I, we all read your review with such great delights, thank you indeed for taking your valuable time to share TripAdvisor’s fans a feedback on your recent stay at our resort.

It is really nice to hear you love our resort, services and facilities. We are truly lucky to have you both as our guests who are so friendly, caring and understanding to all of us.

We were really grateful for your kind patronage and for becoming our fans. Above of all, thank you for saving us jobs! We already look forward to your return home. Meanwhile we wish you both endless love and a very happy year

Truly yours,
Sam & all staff

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Reviewed February 1, 2013

My fiancé and I had the most amazing time at Centara Village Resort! We planned the holiday a few months in advance. I didn’t know that we would get engaged during our stay at the resort; Maxime did a fabulous job to keep it a secret!

On our second day at the resort we were told that we are a very special and lucky couple who had won a lucky draw and was eligible for a prize. On our 3rd day at the resort I found an envelope in our room identifying the prize.

Step 1: We received a spa treatment at the gorgeous spa with an amazing sea view. Thereafter we received another envelope from Ms Nang informing us of our “2nd prize”

Step 2: We received an invitation to the Grand Hotel (sister company of the resort) on the beach to treat ourselves, upon arrival we were transferred via shuttle to the beach through the magnificent resort. When we arrived at the beach I noted the picture perfect visual, rose petals a couple of hundred metres to the beach where we had our own private table lit up with bamboo torches and tea light candles. Perfect sunset, champagne & canapés, thereafter we lit up lanterns into the sky. Fabulous! …and another envelope! Announcing our 3rd prize!

Step 3: We need to go back to our villa and get elegantly dressed for dinner at the upper swimming pool later that evening. Again upon arrival I was speechless & it was a breath-taking view! White linen covered in rose petals, tea light candles covered in bamboo leaves, flower arrangements everywhere and floating candles on the swimming pool. Speechless!! Our table was set for two in a very special place above both pools, private & beautifully decorated with a special flower I fell in love with: the Thai Orchard. More candles, champagne & wine. This is where my fiancé proposed and we decided to spend the rest of our lives together!

All of these “steps” were part of the plan, to keep me “in the game and inquisitive”. And not a real prize, but my fiance's proposal!!!

The staff at the resort was superb, extremely friendly & accommodating, always smiling. The food was superb, especially having the resort’s chef cook our favorite meals for the two of us on our special day. The room we stayed in was very clean, comfortable and spacious.

Thanks sooo much to Max and Sam, you made our special day unforgettable and our stay a very memorable one. We definitely recommend Centara resort and hope to see you again soon!

  • Stayed: December 2012, traveled as a couple
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2  Thank Chantz00001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded March 6, 2013

Sawasdee krub Khun Chantz00001,

Thank you so much for taking your valuable time to share with the fans of TripAdvisor your memorable experiences.

Max and all the staff were very happy to hear that our secret arrangements made given you a delight surprise and unforgettable memory. Our goal is simple, we just want our guests to be happy and feel at home while staying at Centara Villas Phuket. We shall try our utmost to create a family feeling to make our guests miss us and would like to return again and again to enjoy a mutual happiness and friendship.

Above of all, we trust that you both are now becoming our new family members and going to visit us again in the near future, perhaps with a baby as a good chain of your true love and to witness where her parents got engaged.
Khun Chantz00001, once again, thank you for choosing us to be part of your loving memories. We all wish your love flying high liked a lantern traveling up to heaven of happiness.

Please take best care and we look forward to your return.

All the best,

Sam, Max and all the staff

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Reviewed January 30, 2013

My partner and I stayed here for a week over Christmas in a deluxe villa, which had a beautiful view of the ocean.

We loved sitting outside on the veranda each evening and just absorbing the natural beauty of the resort which was quite relaxing.

We ate at both restaurants (Bayview and The Cliff) and thoroughly enjoyed the food. We also used the spa and selected the honeymoon package which was pure indulgence and probably one of the best spas I have visited in Thailand.

The resort is quite hilly but don’t let that put you off as the tuk tuk drivers are more than happy to collect you and take you anywhere around the resort.

Staff are brilliant and polite and are always willing to help you with anything.

There is also a lovely walkway from the pool area down to the beach which we used a lot. You can also walk to the main part of Karon from this pathway via the beach which takes 10 mins.

We have been visiting Phuket for the last 6 years and have stayed throughout many resorts and nothing else compares to Centara Villas due to the natural beauty and privacy.

Centara Villas will now be our new home for our annual visit to Phuket.

  • Stayed: December 2012, traveled as a couple
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3  Thank LoveThailand14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded February 7, 2013

Sawasdee Krub Khun LoveThailand14,

Warmest greetings from Centara Villas Phuket!!!

Thank you very much indeed for taking your valuable time to share with us and the TripAdvisor's fans a lovely review on your recent Christmas holidays with us.

It is wonderful to hear you brought back home fond memories about our natural beauty, privacy, facilities and services extended during your stay. I am particular pleased to learn that you truly enjoyed the honeymoon package at our Centara Villas Phuket’s SPA Cenvaree. Currently, you may find in the TripAdvisor our spa No. 15 Thailand’s Best Spa and the resort itself No. 1 Most Romantic Resort in Karon.

Khun LoveThailand14, we all now look forward to welcoming you back home in the near future. Meanwhile, we wish you happiness and joys the entire 2013!

Yours,
Sam & entire team

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Reviewed January 23, 2013

We recently returned from a 6 night stay from 10th to 16th January. I cannot understand some of the previous bad reviews especially creepy craw lies as we only saw very few ghekos. The hotel surely can't be blamed for nature. Check-in was ok and I thought the coconut and cool towels were a lovely touch. The hillside location is lovely but could be problematic if you have mobility issues. We only had one issue when on the first morning whilst eating breakfast, in front of everyone we were told breakfast wasn't included( which it was according to our confirmation). Afterwards the hotel realised their mistake and apologised. When we told the manager the staff had embarrassed us, the manager gave us 3 complementary bbqs. The Saturday BBQ was excellent and the wine definitely flowed well for 2 hours. It was very good value. Staff were so helpful even letting me use the computer behind reception to print off our boarding passes. Nothing was too much trouble. There were 6 in our party and all of us would recommend the hotel. That must tell you something as we all have travelled all over the world. Well one centara villas!

Room Tip: We stayed in villa 115 which was quite near the lobby and restaurant which I like, but the pool was a bit of a hike. The buggy is available though.
  • Stayed: January 2013, traveled with friends
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2  Thank Doncaster4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded January 24, 2013

Sawasdee krub Khun Doncaster4,

We read your review with great delight. Thank you so much for your recent stay and for taking your valuable time to share with us a feedback. Definitely, we were very fortunate to have you all stayed with us as our guests who just simply satisfied and appreciated everything we provide in our resort.

We are sorry to learn that there was a mistake on your daily breakfast but it is good to know that everything was sorted out well on site and you all satisfied with our rectification and apology.

We are looking forward to welcoming you all back to Centara Villas Phuket in the not too distant future. Meanwhile, we wish you the best for 2013!

With best regards,
Sam & all staff

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