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“Brilliant!”

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Centara Villas Phuket
Ranked #42 of 137 Hotels in Karon
Certificate of Excellence
Reviewed December 7, 2012

We stayed here for 3 nights and it was brilliant, the staff were lovely and couldn't help you enough. The breakfast was lovely with lots of variety and very nice dining over looking the sea. The villas were really nice and the tuk-tuks were great to get around and down to the pool. We used the shuttle bus service to get to patong and got a tuk-tuk back to the hotel. We also ate in the restaurant one night for dinner which was one of the best meals we had, again over looking the sea really added to the experience.
We stayed in Centara Villas in Koh Samui as well and have been really pleased with both stays.
Would recommend this to anyone, couples, groups of friends and familys. Overall was extremely pleased and really enjoyed our stay!

  • Stayed: November 2012, traveled with friends
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1  Thank 907LaurenC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded December 11, 2012

Sawasdee krub Khun 907LaurenC,

My staff and I, we all read your review with such a great delight, thank you indeed for taking your valuable time to share TripAdvisor’s fans a feedback on your recent stay at our resort.

It is wonderful to hear you all enjoyed both Centara Villas Samui, our sister resort and also at Centara Villas Phuket. We were really grateful for your kind patronage to Centara Hotels & Resorts and above of all, for saving us jobs! We already look forward to your return home. Meanwhile we wish you and family a merry Christmas & a very Happy 2013!

Best wishes,
Sam & all staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 - 588 of 1,172 reviews

Reviewed December 1, 2012

What an amazing experience it was to stay at Centara Villas! We went there for our honeymoon and we could not have picked a better place.

We stayed in a delux ocean faceing villa. The villa is great and the bathroom is very big and beautiful with a huge shower!

The food is excellent at both restaurants but expect to pay when wanting western food, but do try the Thai food, it was awesome!

The stairs up and down the hill is really not that bad and you will get excercise as a bonus :-)

We also went to the spa for a 210 minute spa package, it was awesome! Please do try it! The spa manager is very friendly and it felt like she was our long lost friend. Sam please send our greetings to her.

Sam the manager is great and all your staff is very friendly and the service was great. Thank you and your staff very much for making our stay a memorable one.

Kind Regards
The Van Zyl's

Stayed: November 2012, traveled as a couple
1  Thank AJ V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded December 11, 2012

Sawasdee krub Khun Van Zyl’s,

My staff and I, we all read your review with such a great delight, thank you indeed for taking your valuable time to share TripAdvisor’s fans a feedback on your recent stay at our resort.

It is wonderful to hear you all enjoyed your Deluxe facing ocean Villa, Thai food and particularly 210 minute spa package at our Spa Cenvaree. Khun Nang, Spa Manager received your warm greetings with big smiles on her face.

Khun Van Zyl’s, once again thank you so much selecting our resort and above of all, for paying our salaries last month!! We already look forward to your return home, meanwhile we wish you a big and warm family, a Merry Christmas & a very Happy 2013!

Best wishes,
Sam & all staff

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Reviewed November 30, 2012

We stayed here while on honeymoon in October, on arriving first it looked to be a great choice.
As this was our longest stay in a hotel on our honeymoon (8 nights) i was looking forward to it. We checked in and they arranged for the porter to take us and our luggage to our villa, when he arrived to take up he grabbed our luggage in a very rough manner and broke my husbands suitcase which he had got only as a loan. What made me annoyed was he just smiled and carried on and handed us back our broken handle. On arrival to villa i was utterly disappointed there was no petals on the bed or no little touches as we were told we would have. You do know you only go on honeymoon once!!!!!!!!!!!.
When we complained they put the petals on the bed the second day ( too late ) and gat a bottle of wine for braking our luggage. too little too late, i was soooo dissapionted.
On the first night we arrive we ate in the restaurant on the saturday night which was a buffet, the food wasnt great and expensive so we avoided from then on, food at the pool was lovely though.

Would i stay there again, well the still jury is out !!!!!!!!!

  • Stayed: October 2012, traveled as a couple
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Thank Hanora79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded December 11, 2012

Sawasdee krub Khun Hanora79,

Warmest greetings from Phuket !!!

First of all, thank you indeed for selecting our resort as the accommodation during your honeymoon celebration in Thailand.

We are very sorry to hear that our services did not meet your expectation and satisfactory. Good notes have been taken and all departments concerned being instructed to improve their performances proactively and professionally. We are delighted to learn that at least you enjoyed our food at the pool.

Lastly, we do apologize on the shortfalls and hopefully, we will have a chance to welcome you both back to our resort in the future. Meanwhile, we wish you both endless happiness and joys on coming Christmas & New Year.

Sincerely,
Sam & entire team at Centara Villas Phuket

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Reviewed November 28, 2012

Stayed at Centara Villas for 10 nights from 4th november and was pleased to say that the good reviews were vindicated.The location is rather isolated but an ideal place to chill out and relax.
As per other reviews the staff are friendly and keen to please.We stayed in villa 221 which is fairly low down from the reception/restaurant and even though i consider us fairly fit i would recommend ordering the tuk tuk rather than walking up due to the humidity .Rooms were very comfortable and the two bottles of water left every day were a pleasant bonus.
I would recommend booking any excursions in karon but shop around as you do get wide variations on price .Patong is busier than Karon but is an acquired taste. if you dont get the hotel shuttle to karon or patong at 5pm and 5 30 which was a little early you can get a tuk tuk to either for 200 and 300 baht each way respectively .We found the food at the hotel very good but more expensive as would be expected.Breakfast was good with plenty of fruit and selection .Thailand is a beautiful country and staying at the Centara was a good choice

  • Stayed: November 2012, traveled as a couple
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1  Thank Adrian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded December 11, 2012

Sawasdee krub Khun Adrian,

Warmest greetings from sunny Phuket!!!

My staff and I read your review in the TripAdvisor with such a great delight. Thank you so much for choosing our resort and we are all very happy to hear you had a great stay.

Khun Adrian, thank you once again for saving us jobs and we are already looking forward to your returned visit. In the meantime, we wish you and family joys and happiness on the festive holidays & New Year 2013 to come!

Best wishes,
Sam & all staff

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Reviewed November 27, 2012

Staff were delightful and pleasant, authentic in their interactions with us, inc maintenance and villas tuk-tuk folk.
Breakfast was a feast, with views to die for, a lovely beginning to the day. The heat and humidity did mean that we had to use the hotels tuck service up and down the hill, their response was great and speedy. This service is essential in such conditions, they guys were always so polite and helpful.
Pools were amazing at times it felt so exclusive, do make the effort to go from the pool to the beach, it is 7mins walk to the start of the beach , you will then come along the Kai restaurant, which is uniquely a tremendous experience. Back to Centara the room we got was unbelievably spacious by any room comparison worldwide, it is a Villa and not a room. spotless and well kept throughout.
Room service and food were spot on.
Getting a tuk-tuk from the the centara to Karon or Patong was sourced easily by the security staff at hotel front.

This is not anything to do with hotel, but they need to be aware of some dubious charging by the tuk-tuk drivers transporting us in to Karon I am slightly annoyed with as to their 200baht charge (£4 ) when other journeys around Thailand were never that expensive at all Inc Bangkok.

I would like to thank Centara and its staff for a magnificent stay.

Stayed: November 2012, traveled as a couple
2  Thank Dastardly&Mutlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded December 11, 2012

Sawasdee krub Khun Dastardly&Mutlee,

Warm greetings from Centara Villas Phuket!

It is a great pleasure to hear you are now safely home and took along fond memories about our resort. Thank you so much for staying with us and we are very happy to learn that you found overall of your stay enjoyable and memorable.

Khun Dastardly&Mutlee, we truly appreciated you took a busy time to share with us your feedback. We very much hope to have opportunity to welcome you and party back to stay in our resort again in the near future. Meanwhile, we all wish you a merry Christmas & a very happy New Year to come!

Best wishes,
Sam and all staff

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Reviewed November 22, 2012

My husband and I stayed at Centara Villas for five nights in November. We had booked a Spa Villa but when we arrived it wasn't completely what we'd expected (probably partly as a result of our fantastic experience at other resorts in Thailand). The spa wasn't very deep, more like a paddling pool size, and we were surrounded by trees which was very pretty, but I'm not too fond of bugs. It was also quite far away from the water, mostly obstructed view. In the bathroom was a bowl of water with tree bits (some sort of highly unattractive decoration), that was full of baby mosquitos! As a result, we were eaten alive the first night.

After that we upgraded to a Pool Villa which was AMAZING. We would definitely stay again at Centara, but only in the Pool Villa. They don't seem to have any concern for water conservation which surprised us, and the hot water was brown; hence we showered in cold water. We are pretty fussy, but we actually had a great time at Centara Villas overal.

Its a steep and windey hill through the resort so really nice that they have a shuttle going so you never have to walk anywhere. Food was very average and it's in a reasonably isolated location, but we walked to Karon a couple of times which wasn't far, and its only 200 baht to tuktuk back from Karon, and 300 baht home from Patong. They also had shuttles going to both Karon and Patong twice a day for free, so we made good use of that.

Room Tip: Definitely the pool villa
See more room tips
  • Stayed: November 2012, traveled as a couple
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1  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded December 10, 2012

Sawasdee krub Khun Michelle,

Warm greetings from Centara Villas Phuket!

Thank you very much for staying with us and upgrading your accommodation to a Pool Villa. I am pleased to hear you enjoyed your overall stay and especially a Pool Villa experience. I do apologize on a hot water quality in your pool villa and it was already rectified by back-washing system of our engineering team. Your comment on our Spa Villa was well noted for a consideration on our next renovation project

Khun Michelle, once again thank you for taking your busy time to share with us your feedback. I very much hope to have opportunity to personally welcome you and your husband back to stay in our Pool Villa again in the near future.

Meanwhile, my staff and I wish you both a merry Christmas & a very happy New Year to come!

Best wishes,
Sam and all staff

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Reviewed November 22, 2012

On arrival at this hotel we were informed that our accommodation would be a twin room instead of the king bed we had booked. We were informed we could change rooms the next day but the hotel was fully booked so nothing could be done for that night. No apology was given and the staff did not seem in the least bothered about the situation.

There is a free bus to either Patong or Karon but they are only ten minutes away and the bus only goes twice a day. Considering the hotel is little isolated a more frequent service would be easy to organise and much appreciated.

The food at the cliff was very nice but the service appallingly slow. There was a lot if staff who seemed to be rushing about looking busy but not serving the customers.

The reception staff spoke very basic English which was extremely frustrating when trying to extract anything but the most basic information.

In fairness the hotel rooms were lovely with stunning views it was just issues that could be easily rectified that let it down.

  • Stayed: November 2012
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Thank Highlandbull74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded December 10, 2012

Sawasdee krub Khun Highlandbull74,

Warmest greetings from Centara Villas Phuket!

First of all, thank you very much for staying with us and giving us a kind review on TripAdvisor. I am so sorry to hear that my front desk staff did not express an apology on twin-bed allocation situation upon your arrival. This was addressed to my team to be apologetic, polite, sympathetic and helpful in all cases especially whenever a hiccup arises. Above of all, I can be called 24-hour for any assistance they may need.

Concerning a free bus to Patong and Karon, we are unable to provide more trips due to high operation cost on both manpower and transportation. Most of 4-star hotels/resorts in the same area, provide one or two trips a day for free shuttle to nearby beaches.

Your kind constructive comment on the slow service at The Cliff is truly appreciated. It was taken for immediate improvement by the Food & Beverage team in order to ensure our guests enjoy their dining experience with us immensely.

Regarding English of our staff, we admit that some of our new staffs are not very good in English but we do have some senior ones around who are able to speak good English and some even in French. Those new ones are briefed to immediately call the senior ones in case he/she does not understand what our guests’ needs for assistance. Our next English class for staff will begin early next month after peakest period and I am now giving a personal English class to new staff who require urgent teaching and practicing.

Thank you once again for loving our villa and views. Certainly, we will improve and rectify every point you kindly constructed.

We all look forward to welcoming you back to our resort. In the meantime, we wish you and family a Merry Christmas & a very happy New Year to come!

Best wishes,
Sam & all staff

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Additional Information about Centara Villas Phuket

Address: 701 Patak Rd | Karon Beach, Karon, Phuket 83130, Thailand (Formerly Central Karon Village)
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#20 Top resorts Hotel in Karon
#24 Romantic Hotel in Karon
#27 Spa Hotel in Karon
#38 Luxury Hotel in Karon
Price Range: $83 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Villas Phuket 4*
Number of rooms: 72
Official Description (provided by the hotel):
Nestled in lush tropical greenery and overlooking the Andaman Sea, Centara Villas Phuket is a romantic hideaway located steps away from Karon Beach. Each private villa, nestled within its own screen of green, directly faces the sea from a dramatic inclined perch, ensuring that views are endless. The villas (min 46 sqm.) offer the option of a plunge pool or a Jacuzzi. The large two-tiered pool, with its fabulous ocean views and shady spots, is the epicentre of relaxation. For another form of relaxation, Spa Cenvaree is a refuge for the senses offering a choice of therapeutic treatments including traditional Ayurvedic methods and Thai massages. The resort also offers hands-on Thai cooking classes, and two restaurants and a bar that boast sublime ocean views. The tour desk can arrange activities such as island-hopping and family treks. A scheduled shuttle service connects the resort with the fabled nightspots of Patong and Karon. The resort is just one hour's drive away from the airport ... more   less 
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Also Known As:
Centara Hotel Phuket
Centara Resort Phuket
Centara Villas Phuket Karon

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