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“amazing staff”

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Centara Villas Phuket
Ranked #36 of 135 Hotels in Karon
Certificate of Excellence
Reviewed November 1, 2012

we stayed in the spa villa for 9 nights in october.the villa was nice.the housekeeping was fantastic.the ladies do an absoulutly wonderfull job every day.the staff here are really great we did not find a language barrier hardly at all some have better english than others but there is always someone who understands what you want.we stayed in villa 208 and there were a few steps but the minicar was always there with a smile.the staff at reception are great always friendly and helpfull.breakfast was great a wide varietyof choice.we ate once in the bayview for lunch and were not overly impressed we waited a long time for our meals and another group that appeared to be some kind of centara employees came in after us and got their meal very quickly.my husband ordered a ceaser salad with chicken and there were no cruitons or bacon just basically lettuce and dressing so we didnt eat there again also found it to be very expensive for what you got.we did however order room service on a few occasions and it was fantastic.overall the stay was good the stairs are very steep and there are lots of them to get anywhere in the grounds so people need to make sure they understand that before booking this resort.after all it is on the side of a mountain so its the price you pay for the amazing views.i have to say the best thing about this place is the staff they really do a great job.

Room Tip: spa villsa are nice
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  • Stayed: October 2012, traveled as a couple
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Thank shan075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded November 7, 2012

Sawasdee krub Khun Shan075,

Warmest greetings from Centara Villas Phuket!

We all read your review with such great delights! Thank you very much indeed for staying with us 9 nights in our SPA Villa. Moreover, you still took your valuable time to give us such a fantastic review in TripAdvisor. We are happy to learn that you enjoyed the services, facilities and views provided.

Concerning the food and service at The Bay View, we do apologize on the mishap. Both Executive Chef and Food & Beverage Manager were called for a serious discussion with a clear expectation and goal for soonest improvement.

Above of all, we truly felt grateful for your kind patronage to our hidden and intimated resort. Your kind compliments on our staff is not only appreciated by all of us but it also helps motivate us to achieve our goal of creating this resort a happy home for every guest and the entire staff to share profoundly happiness and love endlessly.

Khun Shan075, we are looking forward to the immense pleasure of welcoming you back home. Meanwhile, may we wish you happiness and great joys.

Sincerely yours,

Sam
Hotel Manager

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578 - 584 of 1,138 reviews

Reviewed October 31, 2012

We booked two deluxe villa that comes with the offer of free upgrade to deluxe ocean facing villa. However, when we arrive at the room, we were dismayed that there is literally no view of ocean. In fact, one of the villa is facing the roof of another villa; while another villa windows is blocked by trees. When we complained, we were told that the offer is subjected to availability, which was not mentioned at all in the booking. Nevertheless, when we walk around, we realized that a lot of sea view room was blocked by tree anyway. So to be fair one can only get a really good seaview only from the lobby and restaurant.

We choose a hotel on the cliff mainly for the seaview thus we are particularly dissapointed over it.

Rooms are clean. The place is isolated. We rented a car so there is no problem for us getting around, or else be prepared to spend on taxi. The slope is not easy to drive too.

  • Stayed: October 2012, traveled with family
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Thank cutenico16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded November 7, 2012

Sawasdee krub Khun Cutenico16,

Thank you indeed for selecting our resort as accommodation for your recent holiday. We are sorry to learn that you did not enjoy a view from your villas but from lobby and restaurants, villas’ cleanliness and isolation of our hidden resort.

We sincerely appreciated your kind comment and we admitted that some of our villas are offering a limited sea view due to overgrown trees. However, our gardeners are working hard daily on decorating and shaping their garden to allow our guests to enjoy different ocean views from different locations within the resort.

Looking forward to welcoming you back to stay with us again in the near future.

Sincerely,
Sam & entire team at Centara Villas Phuket

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Reviewed October 30, 2012

This was my second hotel in a 3 hotel stay over seven days in Phuket. I dont understand why people would complain about isolation and stairs in their reviews, the beauty of this place lies in just that, the isolation, the rugged terrain that has been tastefully landscaped and the view that you always get from a terraced block. The service was perfect, the room was exactly was I was expecting and the resort I feel is more of a 4.5 to 5 star, it deserves it. Thank you so much to all the management and staff, ill be back.

Room Tip: Be prepared for a hotel that is not in town, but who wants to be stuck in the middle of town when yo...
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  • Stayed: October 2012, traveled solo
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1  Thank PassportToFreedom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded November 7, 2012

Sawasdee krub Khun PassporttoFreedom,

Warmest greetings from Centara Villas Phuket!!!

We all read your review with such a great delight and big smiles on our faces. Thank you so much for choosing us as one of the three resorts to accommodate you during your holidays in our country.

Your kind words are not only appreciated but also help encourage us to perform better and better each day as we believe the word of mouth is a non-stop business and the best marketing tool in a hotel industry.

Khun PassporttoFreedom, we are already looking forward to welcoming you to return home in Phuket. In the meantime, we wish you joys and happiness.

With best regards,

Sam & entire team

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Reviewed October 30, 2012

We had stayed in the Centara Karon resort for the past 5 days and as a further treat we spend the last 2 nights in the villa's located at the end of the Karon Beach.

All i can say is that a big wow, when we arrived, and an even bigger wow when we got to our villa, I had tried to get the whirlpool villa, but this was only available for the 1 night. The location on the side of the was magnificent, a mini van took us and our luggage to the villa, 307, which is located half way between the lobby/restaurant and the pool, After a few days exploring this is the ideal location in the resort. We booked with Travelbag and they recommended the villas, next time we shall stay there for the full holiday

WE went straight to the pool for a late dip, and the view over Karon was breathtaking.

We partook in the weekly barbq the following night, and it was splendid, the food was amazing, and we had a really great night.

The resort is a short walk down to the beach, and is right in front of the Centara Grande, and the beach staff let us use the facilities when we told them we were staying at the villas.

This resort is a lovely, retreat perfect for the quiet getaway, the hotel provide a shuttle bus to Patong and Karon if that floats your boat.

Room Tip: Choose the villas half down the hill, close to the pool and not such a walk up the hill for breakfas...
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  • Stayed: October 2012, traveled as a couple
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Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded November 7, 2012

Sawasdee krub Khun David,

Warmest greetings from Centara Villas Phuket!!!

Thank you very much for experiencing our resort before going back home and it was a pleasant delight to learn that you found Centara Villas Phuket as your new favorite place for future holidays in Phuket.

I am so pleased to hear you enjoyed everything we do and offer. I will ensure that they are all well maintained and developed in order that you next holiday with us even more pleasant and memorable experience.

I am personally looking forward to your returned visit. In the meantime, all my staff and I, wish you joys and happiness.

Yours,

Sam & entire team

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Reviewed October 29, 2012 via mobile

You can tell how corrupt and money hungry a place is once you've checked out. At the Centara Villas, you can expect to be treated like a tainted leper. Puts a very negative final image on the place.
Makes me remember having to wait two hours for our bags, getting them after the third phone call.
Playing 'let's see what the maid forgot today', When they forget the bath towels, don't expect any to arrive after two phone calls.
Makes me remember that the already overpriced menus don't include the 10% gst and 7% gov tax.
Makes me remember how hard I had to fight to get our 'honeymoon' bonus (it was a happy birthday cake from the 7-11 by the way) or how they didn't give us the advertised 15% return discount at the spa because we got the most expencive one and they'd loose too much money.

I chose Thailand over Bali because they're not as corrupt generally. Not this place, if their not billing you, they don't give a damn. Even if you just spent a week in their premium room and dropped alot of cash at their bars.
The room and view is great, but that won't get you very far when the smiles come with bitter eyes.

  • Stayed: October 2012
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1  Thank Hucklebury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded November 7, 2012

Sawasdee krub Khun Hulklebury,

Warmest greetings from sunny Phuket !!!

First of all, thank you indeed for selecting Thailand over Bali as a destination for your recent holiday.

We are very sorry to hear that our services did not meet your expectation and satisfactory. Good notes have been taken and all departments concerned being instructed to improve their performances proactively. We are delighted to learn that at least you enjoyed the room and view at our resort. Hopefully, we will have a chance to welcome you back to our resort in the future.

Sincerely,

Sam & entire team at Centara Villas Phuket

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Reviewed October 23, 2012

My partner and I stayed at Centara Villa's in a Spa Villa for 5 days in September / October.
I thoroughly researched our hotel before we arrived, and like other travellers, were expecting the stairs and prepared to be quite isolated.
As this was our final leg and we arrived the day before our ten year anniversary, we were looking forward to relaxing and enjoying our remaining time in Thailand. There were a few hiccups.
The hotel had issues with supplying hot water throughout our villa and we couldn't fill our spa or even have a hot shower, as the water ran out after a few minutes of running.
We asked the hotel to look at it for us multiple times but there wasn't any improvement although they tried very hard to fix it. Eventually they agreed there was an issue and moved us to another spa villa. Unfortunately, we had similar problems here, which was a disappointment, as we never had a chance to enjoy our spa.
The language barrier proved a little awkward at times. The staff were always lovely and happy to help but one night on the way to dinner, we saw a snake slithering around on the villa walkways and tried to let the staff know so no one would get bit but they couldn't understand us. Thankfully, it had gone when we returned!
The other disappointing moment was that on the night of our anniversary, I had made a booking a few months prior to our visit for the best table on the evening for a romantic dinner. When we turned up, they had no record of my booking and just popped us where they had a spot.
I know this isn't a huge deal and the food was great but it was just one of the things that put a dampener on our visit.
That being said, the view from our villa was amazing and we really enjoyed the walk along the beach track to Koh Karon every morning after breakfast and again in the afternoon. A great way to burn those cocktails and beer off :)
Overall, we had a good time and the staff were lovely but I don't think we would stay here again.

  • Stayed: September 2012, traveled as a couple
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2  Thank Stimpy78_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded October 29, 2012

Sawasdee krub Khun Stimpy78_12,

First of all, thank you indeed for selecting our resort as accommodation for you and your partner during a recent holiday. We are terribly sorry to hear that you experienced some hiccups and all had been brought up to the attention of department heads concerned to improve their performances respectively. With regard to English skill, due to many of new hiring manpower in the team, we have to admit that those urgently require proper English classes conducted by a foreign English teacher so that they are able to communicate effectively to our in-house guests and customers. However, at this stage, all department heads did provide a basic English conversation and small English test to new team members regularly.

Lastly, even though you may not consider of returning to our resort but we truly hope that you will come back for a drink, dinner or spa treatments if schedule permitted. Meanwhile, we wish you nothing but the BEST.

Sincerely,

Sam & entire team at Centara Villas Phuket

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Reviewed October 20, 2012

I stayed here for 8 nights with my brother and it was fantastic. Made friends with lots of the staff, had a wonderful room and enjoyed lazing around by the big pool. The hotel really was a big reason why I enjoyed my holiday so much and I would definitely recommend to anyone.

  • Stayed: October 2012
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Thank TimSullivan121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded October 29, 2012

Sawasdee krub Khun TimSullivan121,

Warm greetings from Phuket!

We all read your review with such a great delights, big smiles on our faces. Thank you very much for staying with us and for taking your valuable time to share your experience to TripAdvisor’s fans. It is our true pleasure to learn you and your brother thoroughly enjoyed 8-night stay with us.

Once again, thank you so much for choosing and recommending Centara Villas Phuket! We now look forward to your returned visit. In the meantime, we wish you both joys and happiness.

With our best regards,

Sam & entire team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Villas Phuket

Address: 701 Patak Rd | Karon Beach, Karon, Phuket 83130, Thailand (Formerly Central Karon Village)
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Karon
#23 Spa Hotel in Karon
#24 Romantic Hotel in Karon
#32 Family Hotel in Karon
#33 Luxury Hotel in Karon
Price Range: $92 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Villas Phuket 4*
Number of rooms: 72
Official Description (provided by the hotel):
Nestled in lush tropical greenery and overlooking the Andaman Sea, Centara Villas Phuket is a romantic hideaway located steps away from Karon Beach. Each private villa, nestled within its own screen of green, directly faces the sea from a dramatic inclined perch, ensuring that views are endless. The villas (min 46 sqm.) offer the option of a plunge pool or a Jacuzzi. The large two-tiered pool, with its fabulous ocean views and shady spots, is the epicentre of relaxation. For another form of relaxation, Spa Cenvaree is a refuge for the senses offering a choice of therapeutic treatments including traditional Ayurvedic methods and Thai massages. The resort also offers hands-on Thai cooking classes, and two restaurants and a bar that boast sublime ocean views. The tour desk can arrange activities such as island-hopping and family treks. A scheduled shuttle service connects the resort with the fabled nightspots of Patong and Karon. The resort is just one hour's drive away from the airport ... more   less 
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Also Known As:
Centara Hotel Phuket
Centara Resort Phuket
Centara Villas Phuket Karon

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