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“Take the good with the bad”

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Le Meridien Phuket Beach Resort
Ranked #10 of 134 Hotels in Karon
Certificate of Excellence
Adelaide
Level 4 Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Take the good with the bad”
Reviewed October 23, 2013

We had a really lovely 10 day stay in Phuket at the Meridien

The Good
The staff were lovely, the beach is amazing, the facilities were excellent, if you didn't want to leave the resort you didn't have to. The breakfast buffet is outstanding. The staff were very helpful in arranging special requests. The baby elephant that visits daily is a delight. The penguin club was greatly enjoyed by my daughter. The beds were excellent, large and comfortable.

The bad
On arrival one of the rooms allocated to us smelt so bad we refused it and asked to be allocated another, the hotel clearly knew it too as they were running some type of air filter. Cleanliness- If my children cleaned a bathroom the way those were done I would make them do it again, four of our party got gastro and I can only assume the hotel failed us because we were VERY careful. Cost, everything in the hotel was twice as expensive as outside, massages and transport at the shops at the gate are half the cost and in town they are half again (mind you the ladies at the gate are a delight and very friendly and respectful so they are great for a daily massage). Daily activities organised by the hotel, these were always advertised, however usually when we turned up they were not being run. Fireworks, there were loud fireworks without warning one night for a company function, great for the company, pretty poor for the guests who had children that woke up in fright. The lady in the room across from us was screaming because she thought it was bombs.

Room Tip: Ensure you get a room with a view of the pool. Don't trust the hotel ice, clean your own glasswa...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MissMinAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almario, Director of Online & Marketing Communications at Le Meridien Phuket Beach Resort, responded to this review, October 24, 2013
Dear 'MissMinAdelaide'

Thank you for your review. Please accept our apologies for the lapses in our service delivery. Rest assured that these are conrtrary to the high service standards we strive for. I have shared your feedback with our Director of Rooms to discuss with the team and improve where necessary. I am aware that whenever we have a fireworks display that evening posters to inform guests are placed in each lift landing area, lobby, and several other guest areas in the morning. Your feedback tells us that we should relook at how we communicate to guests regarding this. Meanwhile, it's good to know that you enjoyed the secluded beach next to the resort and that your daughter enjoyed her time at the Penguin Club. We hope you and your family will choose to stay with us again should your travels bring you back to Phuket. We would welcome and appreciate the chance to regain your confidence in us. We wish you pleasant journeys.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (560)
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HK
1 review
Reviewed October 21, 2013

We had a wonderful time during our stay here. We went for a week with our 4 year old daughter and she loved the kids program. The staff was very friendly, the room had a fantastic view, Food and Beverage department was excellent. Overall, this was one of our best experiences we had at any resort.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almario, Director of Online & Marketing Communications at Le Meridien Phuket Beach Resort, responded to this review, October 24, 2013
Dear 'S B'

Thank you for your feedback. It's delightful to read about your experience and how much you enjoyed your time with us. We're happy that your daughter enjoyed her time at the Penguin Club. We hope to welcome you back to Le Meridien Phuket Beach Resort soon.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, England
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 21, 2013

Stayed at Le Meridien in late August after a somewhat hectic few days in Bangkok sightseeing etc. Needed a place to relax and get some sun whilst providing a centre point for excursions.

What a place...... you see hotels on the TV that inspire you and I can tell you that this is one of them. Top class accommodation, facilities and location..... What more could you ask for. The hotel staff are the most welcoming and helpful people we have ever had the pleasure to meet. Nothing was too much trouble and everything with a broad smile.

Food was superb, from the breakfast buffets to poolside lunches and beach front evening meals. All kinds of choices and something to suit all tastes. The waiter/waitresses speak great english and are keen to explain if you have questions about the menu. Kids options are top notch - we didn't have one moan from our teenage members.

The rooms are spotless (we had 2) and have everything you need for a luxurious stay. Cleaned every day with a smile.

Pools are clean and around them the beds are comfortable and abundant. We never had any issue getting a spot we liked. The appearance of the baby elephant is joyful and not to be missed....

Beach front view has to be seen to be believed..... clean sand and gently sloping - meeting a fabulously warm sea. Hermit crabs, Mole crabs (you have to be quick to spot these) and sand crabs in abundance.

Transport to and from the hotel can be arranged at the front desk - very reasonable prices. Additionally extremely helpful if you have questions on shows, trips or the local town.

Can't wait to go back.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almario, Director of Online & Marketing Communications at Le Meridien Phuket Beach Resort, responded to this review, October 24, 2013
Dear 'Fen_maniac'

Thank you for your sharing your feedback on TripAdvisor. I am delighted to learn that you had a relaxing and enjoyable stay at Le Meridien Phuket, especially after your busy itinerary in Bangkok. Thank you for including us in your Thailand holiday. It sure is nice to know that our services, facilities, dining venues, and associate service delivery provided you with a great experience. We look forward to welcoming you and your family back to Le Meridien Phuket soon.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 20, 2013

I am an SPG platinum member and always try and stay in starwood properties where possible.
This place was a huge disappointment. No recognition of status upon check in (and no upgrade-they flat out lied and said no suites were available when in fact they were). The pool is huge but 95% of it is over 2 metres depth. The hotel itself is old. Beach is nice. Service in restaurants very slow (it took 4 requests to get a copy of the bill) and the food in the italian place for what was paid was not good.
Upon check out not even a thank you-just returned my card to me and called the next guest to the counter.
Compared to the Khao Lak Meridien this place is a dump. Unfortunately Khao Lak will no longer be part of the starwood group from next year.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TimL55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almario, Director of Online & Marketing Communications at Le Meridien Phuket Beach Resort, responded to this review, October 24, 2013
Dear 'Team L'

Thank you for your feedback. I am sorry to learn that you were unhappy with your stay. I am aware that our Director of Rooms has been in touch with you with regards to the lapses in our service delivery. The resort actually has 4 swimming pools. The deepest point in the Lagoon Pool is exactly 2 metres, the deepest point in the Free-form Pool is 1.25 metres, and the kids pool is 0.68 metres deep. Thank you for your time in posting your review. I do regret that your overall impression of the resort did not meet your expectations. We hope you'll consider staying with us again as we will certainly appreciate the opportunity to regain your confidence.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 18, 2013

This resort is truly amazing and we thoroughly enjoyed our stay here. Below are some of my positives and negatives from our stay:

Positives: Fantastic location, close to Patong and Karon; Perfectly secluded away from the hussle and bustle of Phuket; Amazing private beach, one of the best I have been to; Nice decor and well designed rooms; Staff are very friendly and always willing to help; Spa was great!!

Negatives (not too many of these as we had a great stay but here they are): The rooms are quite noisy as a lot of the noise from the passage ways comes straight into the rooms. We asked to change rooms as we could hear everything from the room next door to us; I got food poisoning on our final night at the resort, I know that this can happen anywhere but it did put a slight negative on the trip.

We will definitely be back at this resort as overall it was a great place to stay!! Highly recommended.

Room Tip: Do not book a room with an inter leading door, very noisy
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almario, Director of Online & Marketing Communications at Le Meridien Phuket Beach Resort, responded to this review, October 24, 2013
Dear 'Mike G'

Thank you for your review. I am sorry to learn that you were unwell at the time you were with us. I hope that you have recovered and felt better before leaving the resort. Le Meridien Phuket maintains strict food preparation and food handling procedures. This is evident in every regular audit conducted by independent companies. If you strongly believe that you were ill due to food you ate at one of our dining venues or in-room dining, please provide us with more info through almario.mungcal@lemeridien.com and we will definitely look into this. Meanwhile, it's great to know that you had an overall enjoyable stay. Thank you for highlighting the resort's services and facilities, particularly the secluded beach and the spa. Many thanks for your endorsement and recommendation. We hope you'll choose to stay with us again on your return to Phuket.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 16, 2013 via mobile

First of all, I will like to say this hotel is fantastic. From the moment we arrived we were treated like royality. We were welcomed with a smile, fresh flower wrist bands, english speaking staff, fantastic room with ocean views, the best buffet breakfast anyone could ask for, fantastic weather for swimming. The baby elephant on the beach that gave me my first elephant kiss. :-) Staff always so helpful. The room was cleaned while we were at the beach or out, it was like they had a sixth sense. We stayed in room 641.
I have read the comments by some other guests and I can't believe some reviews. There is concierge and english speaking staff. I never once had to write anything down. Service is fantastic and quick. The rooms immaculate. The food fantastic and the whole ambience of the place is exquiste. I highly recommend the hotel to everyone wanting a piece of paradise. Thank you le meridian.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nellandglenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almario, Director of Online & Marketing Communications at Le Meridien Phuket Beach Resort, responded to this review, October 24, 2013
Hello 'nellandglenn'

Many thanks for your review. We are thrilled to learn that you enjoyed your time with us and that your stay was so enjoyable that you regard us as the best on the island. We sincerely thank you for this endorsement and appraisal. I am glad that we were able to delight you from arrival to departure. Many thanks for highlighting the hotel's facilities and the quality of services that we provide. We do appreciate all guest feedback. Positive reviews provide us with opportunities to celebrate aspects that we do well. Concerns mentioned in negative reviews allow us to continually improve and focus on areas that mean so much to guests. We certainly do our utmost to exceed guest expectations. While we may not get it done right each and every time, we will always put our best foot forward in resolving a concern or issues that guests may have. Many thanks for sharing your own experience. We look forward to having you at Le Meridien Phuket beach Resort again soon.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Positano, Italy
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 16, 2013

This hotel deserves not only the best appreciation for its position, the gorgeous private beach, the security insuring that entrance is selected, its ladscape, vegetation and the overall maintenance which is outstanding, the rooms which are spacious and just restyled luxuriously, the three different restaurants offering selected and high quality food...but it deserves a special
comment for the accurate, friendly and highly professional management. A special mention goes to,the front desk manager Mr Manop and to the custumer relations manager whose friendly name is "Pepsi" : Thank you both for all your attention and courtesy and for making us feel at home!!! For many years my wife and I and a good number of our friends from Italy, from Hong Kong, from Greece and from France have enjoyed our three weeks vacation there and will continue to do so
Thank you.
Sal & Mna Cinque - Positano - Italy

Room Tip: Rooms are all beautifull of course central area sea view are the best
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almario, Director of Online & Marketing Communications at Le Meridien Phuket Beach Resort, responded to this review, October 24, 2013
Dear 'Sal C'

Many thanks for your feedback. I am delighted to learn that you enjoyed your stay with us. Thank you for your appreciation of our associates and for taking time to mention them by name. No doubt they left a very favourable impression for you to be able to note their names. Manop and Pepsi are grateful for being mentioned in your review. It was certainly our pleasure to have you and we look forward to your return.

All the best from all of us at Le Meridien Phuket Beach Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Phuket Beach Resort

Property: Le Meridien Phuket Beach Resort
Address: 29 Soi Karon Nui | Karon, Muang, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Karon
#4 On the Beach Hotel in Karon
#4 Top resorts Hotel in Karon
#4 Spa Hotel in Karon
#6 Family Hotel in Karon
#9 Luxury Hotel in Karon
#14 Romantic Hotel in Karon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Le Meridien Phuket Beach Resort 4.5*
Number of rooms: 470
Official Description (provided by the hotel):
Le Meridien Phuket Beach Resort is located on a lush cove on Phuket’s southwestern coast with a secluded 500-metre pristine white-sand beach. One of very few hotels on Phuket where guests can enjoy a tranquil secluded beach right next to the hotel without the need to cross a street or walk some distance. Le Meridien Phuket Beach offers 470 renovated rooms and suites. Enjoy a complete range of sports and recreational facilities with two oversized tropical swimming pools, shaded kids pool, lap pool, 6 tennis courts, 2 air-conditioned squash courts, 9-hole mini-golf, basketball court, and a dedicated on-site LM Family Kids Club (04-12 yrs) offering fun, creative, and educational programmes. All non-motorised watersports at the Resort are free for guests. Le Spa, awarded 'Amazing Resort Spa' at the 2013 Thailand Spa and Well-Being Awards, offers pampering treatments and luxurious programmes designed to rejuvinate and refresh the senses.There are 10 restaurants and bars offering the world's more popular cuisines. Le Meridien Phuket Beach Resort is only 5kms away from Patong and Karon, Phuket's main entertainment and shopping districts and is a 90-minute drive from Phuket International Airport and 5 kms from the shopping and entertainment district of Patong. ... more   less 
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Also Known As:
Le Meridien Phuket Beach Hotel Karon
Le Meridien Karon
Meridien Phuket Beach Hotel
Phuket Le Meridien
Le Meridian Phuket
Le Meridien Phuket Beach Resort Karon

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