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“Only stay if they have fixed the terrible smell !” 2 of 5 bubbles
Review of Simplitel Hotel

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Simplitel Hotel
Ranked #36 of 132 Hotels in Karon
Certificate of Excellence
New York City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Only stay if they have fixed the terrible smell !”
2 of 5 bubbles Reviewed January 2, 2012

I hope the following pros/cons list helps future travellers to Phuket make an informed decision as to whether to stay at this hotel :-

Positives :
1. Very near Karon Beach (Even old folks will find it nearby)

2. Several good restaurants like Red Onion are next door/along the same street

3. Rooms are very clean and beds are comfortable

4. This is Thailand, so no matter what, there'll be a language barrier. Having said that, had some problems communicating with the staff but nothing that was vexing or made me impatient

5. Nice view if your room faces the mountains (but no sea view unfortunately)

6. Fast check-ins and check-outs

7. Breakfast is very simple but filling and edible

Negatives :

1. The worst thing about the place is the smell ! The entire room reeks of a raw sewage smell ! I have no idea what the root of the problem is, but I recommend future travellers wait for a positive review that says this problem has been fixed, before even considering staying here.

2. Rooms are big but are too sparsely furnished. There's a bed, a wooden table, a wooden chair and a mounted TV ... that's all !

3. As hotel is new and still relatively unknown, taxi drivers and tour operators have no idea where the hotel is. Becomes a bit troublesome after a while !

Overall, I think Phuket Hotels are just over-priced during the peak season. And given the facilities and the state of Simplitel Hotel, do not stay here for anything over 70 USD.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank beachgoer_king
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didi V, General Manager at Simplitel Hotel, responded to this review, January 8, 2012
Dear Sir,

Greetings from Simplitel Phuket.

I do understand that the smell problem during your period of stay is an unpleasant incident. Please kindly accept my sincerely apology.

Also, please allow me to clarify on this matter. During your staying period, there were very windy days and somehow the wind pressure had push back into the pipe and the awful drain smell was spread into the hotel. We did not neglect on this matter and tried our best to solve the problem as well as invited a piping specialist/ consultant to fix at the root of the problem.

At the moment, the problem was fixed and the bad smell already disappeared.

We hope that we will have an oppotunity to serve you again in the future. We promise that we will make your next stay a pleasurable moment. If there is anything we can do, please do not hesitate to contact us at your convenience.

Best Regards,
Simplitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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586 reviews from our community

Traveler rating
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    242
    42
    11
    5
See reviews for
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1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed December 30, 2011

Stay away! Serious sewage problems in the hotel - all rooms stink, cheap furniture, very basic breakfast.

Room Tip: Mountain view rooms are a bit nicer, but still smelly
See more room tips
  • Stayed December 2011, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didi V, General Manager at Simplitel Hotel, responded to this review, December 31, 2011
Dear Sir,

We sincerely apologize for the unpleasant stay of yours. We acknowledged to problem of smell from toilet drain in some rooms and we already fixed it.

Thank you for giving us full score on the service. Our staffs are happy to know that you satisfied by the service from us. We would love to have a chance to make your stay with us better in the future.

Should you have further query or concern, please do not hesitate to contact our hotel directly. Our staffs are available 24/7 to serve all your needs.

Best Regards,
Simplitel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed December 29, 2011

Hotel without swimming pool, very smelly toilet, very simple breakfast. Definately overpriced, better options around karon beach. Friendly and helpful staff

Room Tip: Find a better hotel...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mikko1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didi V, General Manager at Simplitel Hotel, responded to this review, December 30, 2011
Dear Sir,

Thank you for your review.

In Phuket, we have 3 different rates which are low, high, and peak season. Your period of stay is in peak season in which the rate is at its highest level. If you prefer to revisit us again in the future, please kindly contact the hotel directly for the rates in different season. We sincerely apologize for your unpleasant stay and we promise to improve in all aspects to make your next stay a wonderful moment.

Should you have furtehr query, please do not hesitate to contact our staffs at your convenience.

We look forward to welcoming you back to Simplitel in the future.

Best Regards,
Simplitel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed December 16, 2011

Just beside the hotel is the famous Red Onion resutaurant. We've a very nice dinner there once check in the hotel and get a stroll outside the karon town. Overall it's a great hotel with nice and clean atmosphere.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jkoh29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 14, 2011

My room on the 6th floor was clean, modern, and simple, with a nice inland and street view from a nice balcony with teak chairs, and located on Patak road within easy walking distance to the Karon beach and nightlife. The staff were friendly and helped with local calls to tour operator and taxi, and provided beach towels and umbrellas. Breakfast was free and nice. Free and fast Wifi.The downsides were twin bed when I requested king, they overcharged for taxi to and from hotel (I cancelled and booked my own taxi for several hundred bhat less), awful smell sometimes emanated from the shower drain and/or toilet, and a maid that was a little too thorough that threw out some important slips of paper.

Room Tip: I recommend a room on the top floor (6th) facing the street for a nice mountain view with tolerable...
See more room tips
  • Stayed December 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Marc_Eaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didi V, General Manager at Simplitel Hotel, responded to this review, December 30, 2011
Dear Sir,

Greetings from Simplitel and thank you for your review.

We sincerely apologize for any inconvenience that occurred during your stay with us. Your comments are very helpful for our further improvement. We look forward to welcoming you back in the future and we promise to provide you a superb service.

Best Regards,
Simplitel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 8, 2011

name all the thing you want it with the simple design but excellent function hotel..
compact, nice design, good view with reasonable price...and the best thing is the hospitality of the stuff...very lovely..thanks for your all kindness service

  • Stayed November 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Danny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
5 of 5 bubbles Reviewed December 5, 2011

nice, clean, new hotel with safety and simply like the name of the hotel

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kim22222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Simplitel Hotel

Property: Simplitel Hotel
Address: 470/4 Patak Road, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
#18 On the Beach Hotel in Karon
#26 Romantic Hotel in Karon
#34 Family Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Simplitel Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Simplitel is a contemporary unique living nestled in the center of shopping, eating, and entertainment area of Karon, Phuket, while the beach is at a walking distance. You can enjoy the peaceful of sea sun sand as well as having a vibrant night life in one place. Simplitel brings to your every need for a perfect vacation under the philosophy of “simple, but care in details”. ... more   less 
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Also Known As:
Simplitel Hotel Phuket/Karon

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