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Reviewed January 19, 2014

We stayed here for two weeks in the Deluxe Room with a Jacuzzi. The room was very nice and very clean, but the Jacuzzi was filthy when we arrived and was not cleaned while we were there, I regret paying extra for the Jacuzzi.

The spa was quite nice but had not been cleaned but was an overall good experience. Breakfast was excellent with something for everyone. We ate dinner here a few times with no complaints other than the price.

  • Stayed: April 2013, traveled as a couple
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1  Thank Azhurab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014 via mobile

All up this was a wonderful place to start our Thailand trip. The facilities were great and the staff very friendly and helpful. The only downside was that the room we booked was not available when we arrived and we were "upgraded" to a family room which was nice but there was no point in the extra space and bed for a couple traveling and we did not have the jaccuzzi on the balcony which we were looking forward to. It was a hassle moving rooms the next day and was a bit of a dampener to an otherwise lovely stay. Very close to the beach and shops with a free shuttle to the beach. Breakfast was amazing with both Thai and western foods. Bar prices very cheap and we loved the poolside bar with awesome views out to sea from the pool. Excellent value for money.

Stayed: January 2014, traveled as a couple
Thank Anniemac_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

WATCH OUT FOR THIS RESORT<<<<<<< THIEFES
I stayed there for nine nights, fantastic resort, great service from the staff, left at 5.00am to catch a plane home to australia. I left five staff members a sealed envelope with a card inside with personal message, also a tip for each staff member, some as high as 1000.00 BAAT. which I thought was acceptable for the service they provided,
I have since spoken to all five staff who have informed me that they received the card- not in a closed envelope, and not with the tip given to them, I have sent three emails to the front office and motel management asking that this be investigated, answered and corected, _ I SEE THIS AS A THEFT FROM MY SELF AS WELL AS THE STAFF_ to date all i have received is a email from front office saying they are invesigating,
EITHER THEY HAVE STAFF THAT ARE STEALING< OR MANAGEMENT STEALS THE STAFF TIPS - HORRIBLE- DISGUSTING, AND WOULD RECOMMENMD OTHERS LOOKING FOR A HOLIDAY TO LOOK AT A RESORT THAT LOOKS AFTER ITS STAFF. THIS HJAS RUINED MY HOLIDAY, - THEFT FROM THE STAFF AND THE CUSTOMERS

  • Stayed: December 2013, traveled with family
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4  Thank Jenni W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaronPhunaka, Public Relations Manager at Karon Phunaka Resort, responded to this reviewResponded July 3, 2014

Dear Jenni W.

Thank you for spending sometime to review Karon Phunaka Resort and Spa. The problems that you mentioned have been brought to the attention of our management .

While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

There is no excuse for what has happened as we check all our staff to be honest people and obedient to the law. Never the less there is a human factor and sometimes we just cannot expect some things to be done.

It was a serious consequences for the theft and a strong warning to all hotel staff not to ever follow theft's example.

We will try to do everything possible to prevent this situation to happened ever again and sincerely hope you to choose our hotel for future visits accommodation.

Best Regards to you and your family,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013 via mobile

We stayed here for a couple of days over my birthday. The staff were brilliant and even brought a cake to our room and sung happy birthday. The room was lovely and the balcony had a great view of the sunset in the evening. There was a sliding door in the bathroom so you could watch the tv whilst taking a bath or shower. The location on the hillside means it is quieter than a lot of the other hotels around Karon and it is only a short walk to the beach or there were free shuttles to the beach.
A live band played during dinner which was reasonably priced and the presentation and taste was great. The breakfast buffet had lots of choice and plenty of staff on hand to assist.
A swim up pool bar is always great and the bar man very friendly and would give you a hand towel to dry
Your hands when you wre at the bar. The view from the pool overlooked the ocean and was very tranquil compared to the hustle and bustle of the beach which drew big crowds.
Riding the hill lift to the room was a novelty and allowed one to overlook the town and beach.
A great resort to lounge by the pool and enjoy good food well cooked. I wouldn't choose to go back to Phuket or Karon but if I did I would gladly stay at the Phunaka resort again.

Stayed: November 2013
Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

We stayed here for 4 nights. It seemed quite tranquil the first day and night however the next night we were woken up by a noisy tour group moving into their rooms. The following morning the hotel restaurant was so packed there was no space for us.

The rooms and balcony are nice. The staff were not very competent despite being very friendly. They do their best but its pretty obvious they are not well trained and have little ability to think or act outside the rules they are given by management.

The restaurant is over-priced and the portions small with the quality of food only average. The breakfast was fine - as you would expect.

The beach is only about a 15 minute walk away (not a steep uphill walk back despite appearances) you don't feel like you are at a beach-side destination. Next time I would stay closer to the beach.

Room Tip: Ask for an Oceanview room right by the pool. The rooms higher up are a pain to get to for no better view.
  • Stayed: August 2013, traveled with family
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4  Thank lurve2travelmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaronPhunaka, Public Relations Manager at Karon Phunaka Resort, responded to this reviewResponded July 16, 2014

Dear lurve2travelmore.

Thank you for the review left and thank you very much for the room tips left for other guests. It's very pleasant that you've appreciated our unique landscape and spectacular view.

It's been many changes over passed year. We truly understand your position that is why now Room Service provide breakfast as well. You can choose between American or Asian breakfast, that would be kindly delivered to your room.

We are cheering the hope that you choose our hotel for your accommodation once again.

Best regards,
Hotel Management.

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