Dear Leanne P,


Thank you very much for your review of your stay with us. It is glad to know that you like your room, sea view from your room and the infinity swimming pool and that overall you enjoyed your stay with us. There is nothing make us happy working here much more than our guests’ happiness.


And we, included the roomaid, apologized that she interrupted your relaxing time during your stay. She didn’t mean to do that to any of our guests. In that day, she didn’t find “Do Not Disturb” sign card hanging front of your room. We’re really sorry about that. I believe it was blown away from the door. Because our resort located on the hill, the wind is normally blowing all day long slightly or heavier in rainy day/night. And the card is quite not heavy. It was only plastic card. In order not to annoy our guests by mistake again, we have decided to change new Do Not Disturb sign. Thank you very much. Your comment is very useful to us.


For minibar bill, It probably was misunderstood or miscommunication. As I checked the bill in the system, the payment for 5 pepsi x 30 THB each = 150 THB only. But the bill total costs 650 THB which was not for pepsi only. The reservation received your booking through Agoda.com specified that you booked Superior room without Breakfast inclusion. And it was the reason that on your arrival, the reception introduced you special discount coupons for Breakfast and explained that it would cost you 250 THB per person in case you would change your mind to have Breakfast in our restaurant. Out of 2 night stay, you both went to our Breakfast line on second day only and gave the coupons to the Restaurant staff and that was the origin of the 500 THB added to your bill. Somehow, on your check out date, our Reception may not well explain about it. We apologized for this.


For heavy shopping day, we understood that nobody would want to walk more. We wish we knew this during that moment. We have Buggy car that can carry you to your room. It’s another way of transportation within our resort. The Buggy cars are normally parked near of the stairs leading to Front Desk or at front of the lift. If our staffs knew this, we’re pretty sure that they would drive you to your room.


For Wi-Fi service in room, it is in list of our work now. Thank you very much for your comment.

Once again thank you very much for your stay with us. If there is anything we could assist further, we’re more than happy to do it.


With Best Regards,



On behalf of management team

Pasara Puthamat
Executive Secretary
Karon Phunaka Resort & Spa

Dear Mkarshuli,


Thank you for posting your review which is not the norm that we get comments like this from our customers comparing to the last 20 other reviews here.

We investigated your stay seriously and found that you booked our resort via one of the best online booking website- Booking.com, very well presenting our resort that it is occupied a prime location on Naka Mountain, offering panoramic ocean and forest views…..Karon Beach is a 15-minute walk away. It is a 50-minute drive from Phuket International Airport.

By the well design of the webpage, I was convinced that everybody could read this information before they selected us as their vacation destination. If you don’t like a unique designed resort- nestling on a mountain, offering expansive turquoise sea view, a lush green forest view and a quiet ambience, certainly we are not your best choice.

And it is also informative on Booking.com in Facilities section that “Free Wired internet is available in the hotel rooms and is free of charge”. It’s vividly noticeable that we don’t provide free Wi-Fi in room.

Anyhow, we don’t against Wi-Fi and realized that it is very important to people nowadays. So we installed free Wi-Fi signal at swimming pool and Lobby area since the beginning of this year and we can see that our customers have been enjoying this service very much. And we still move on improvement, we have installed Wi-Fi in some of our deluxe rooms already and will keep working on this until every room gets Free Wi-Fi available.

For insects, we have pest control services weekly provided by the registered company. Anyhow insects would annoy those who keep terrace slide doors open at night because lighting [in room] naturally attracts insects to visit and/or for those who bring food to eat in room and leave leftover in room overnight without well re-pack.

Our elevator is a cable lift which you will not find anywhere else in Karon. It is mostly used in hotels on mountain in Europe and some Asian countries like Singapore and China. And as it mechanic nature, to get on a cable lift, our customers will take a regular elevator which take times about 15 seconds up onto the cable lift station.

And I apologized if our elevator went out of order twice during your stay. We didn’t receive this complaint from you during your stay, and neither from other customers staying in our resort same period and the cable lift is currently well operating, our engineers didn’t find any technical failure reported.

And when I read your comment about bathtub and shower, it is quite not the norm to us. All of customers I talked to prefer bathtub and shower separated bathroom.

Bathtub that attached to shower that you said it would be better may not be comfort for bathing. You have to stand in the tub while you’re showering or if you use the tub for bathing, another person have to wait until the water drained off and climb the tub to get shower. Normally only budget hotel will provide bathtub and shower combination because of budget and limited space of bathroom. Sometimes we find that some people have their own taste. But I see no point of disadvantage to have bathtub and shower separated.

And certainly, as per our standard we provide no charge water, tea and coffee maker in room. The 2 well packed water bottles with 1 ½ inches size sticker writing “with complement” in the room means “it is free”

We provide it for free 2 bottles daily. But we found that you didn’t touch it until your check out date. In contrast, the Evain mineral water bottle which is in minibar list at a cost was empty and the plastic bottle was found in the garbage bin in your room. As we did clarify the price in the list putting in front of the television in the room, our reception gave the bill of Evain miniral water to you when you check out, but it was refused to pay with the reason that you said you didn’t drink it.

For coffee and tea, it is provided for free, well packed in the wooden box in your room, just next to the LCD television. If you open the box, you will see it.

For towels, it is changed new every day unless guests who want to re-use it as per our environment friendly campaign. And your towel was the same quality we gave to other customers stay in our resort. It was cleaned by well founded laundry company. The cleaning process includes Towel Sterilizer which needs very less sun light. It is almost impossible to have bad smell left on our towels. We never received complaint about its smell and cleanliness before. And as I checked, its smell was good. As we didn’t receive new towel ordering from you, we didn’t know that you have the problem during your stay.

We apologize that our service was not live up to your expectation. Anyhow, in some points of your opinions, I was not convinced and looking at the other reviews, surely there are more than 10 reasons to stay at Karon Phunaka.



With Best Regards,



Pasara Puthamat
Executive Secretary
Karon Phunaka Resort & Spa