I stayed here with my teenage son for 10 days.We stayed in the rear building 5.It was a bit of a hike to reception and to the front of the hotel. Room was older but cleaned daily. Only 1 bottle of water not 2 as advertised and no mini-bar though that didn't bother me as they are usually overpriced anyway. Only powdered milk for tea/coffee. Beds were very firm but we slept quite well. Hotel was quiet and no night time noise. No transfers as advertised on their website. Pools on rooftops are very nice but we only used them once as were out and about so much. Breakfast was adequate - filling but not delicious. Did see a couple of little cockroaches at breakfast time. We seemed to be the only English speaking guests in the hotel during our stay. The other guests seemed to be predominately Russian and no offence but very unfriendly. If you smiled at them they looked at you as if you were from Mars and every time we were in the lift they would barge in and not let you out first. This happened every time!! Staff in dining room were unsmiling and looked miserable but the ones you could make eye contact with would smile back if your smiled at them. Female reception staff were unfriendly and definitely need some training in customer service however the male staff were helpful and would smile and be friendly. Hotel overall was quite good value. There was good and bad points about the hotel but overall I would not stay here again.
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- Also Known As:
- Baumancasa Karon Beach Resort Phuket