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“Great fun”

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Centara Grand Beach Resort Phuket
Ranked #15 of 133 Hotels in Karon
Certificate of Excellence
Hobart, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great fun”
Reviewed January 22, 2014

Fantastic service, staff go out of their way to make you feel welcome. The position of this resort is just over from the beautiful beach and only a 10 minute walk to Karon shops. Rooms are air conditioned with beautiful views. The pools are absolutely spectacular offering a good mix of water entertainment. Everything was very clean and the food was great. Would highly recommend this resort to families or couples alike.

Room Tip: If you spend more you can get a room with its own attached pool - they looked to be about 4m x 4m i...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NigelD1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review, January 31, 2014
Dear Nigel1971,
Thanks for taking the time to provide a review for Trip Advisor readers. Awesome to see how you loved your stay.
Take care and hope to welcome you back soon.
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,590 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (692)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Pittsburgh, Pennsylvania
Level Contributor
98 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 18, 2014

This is a lovely hotel in a beautiful spot. Our room was very nice and the view was great. The people who work here very much want to please, but communication is tough. They need at least one bi-lingual person at the reception desk. It is very hard to get information about anything offsite. This is a nice hotel but no way is it a 5 star hotel. We had to negotiate to get more than one towel for our room.

Room Tip: Get ocean front.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Garbs11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review, February 3, 2014
Dear Garbs11,
Thanks for providing a review. Please note we have several bilingual staff at reception, currently we have german, russian and philipino staff.
Safe Travels
Darren
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Belo Horizonte, MG
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 17, 2014 via mobile

Actually there's nothing to complain about the resort itself. I think we just picked up a different kind of hotel we actually wanted and also did not like the architecture. Besides it is not really close to downtown as we though, the way we had to walk was to close to the roads. The resort was in a kind of maintenance. Painters, building material and equipment "hidden" above the stairs. But the place is really beautiful and the beach was ok. Important to note that everybody were so nice to us. Food was really good too. But compared to other resorts I've been, it's not possible to say it's five stars. And as I was waiting to be back in Thailand for seventeen years, I felt very desappointed. Next time I'll stay at The Shore, at Kata. It's more expensive but I'm sure it's worth.
By the way, I did not stay there because there were no rooms available at the time. What a shame!

Stayed December 2013, traveled with friends
Helpful?
1 Thank LaeticiaBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review, February 3, 2014
Dear LaeticiaBR,
Thank you for providing your comments on Trip Advisor.
Pleasing to read your opening remarks about 'nothing to complain about the resort itself' but essentially you would have prefered another resort in Kata. I have noted maintenance leaving equipment in guest view and this has been addressed.
Best Wishes
Darren
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Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 16, 2014

Hotel Centara Grand Beach Resort Phuket , we were in the second time , first time was in November 2012 . In May of 2013 were in the Centara Grand Beach Resort & Villas Krabi, in July 2013 were at Centara Grand Beach Resort Samui, so I can compare with other hotels of the Centara.

For the past 1 year and 2 months the hotel has become worse.

1. Unfriendly staff at Infinity - swimming pools for adults .

2 . In Infinity - the adult pool area jacuzzi not working , addressed this issue at the reception - no answer was given. In November 2012 it worked .

3 . The main pool Jacuzzis both worked only half. Half they were broken and repaired. In November 2012 it worked .

4 . The restaurant on the beach at 9 Case forget about the order. We had dinner at this restaurant January 7 and 8 . January 8 ordered calamari and pizza. We already ate our calamari and pizza did not bring , I went to ask , it turned out that they had forgotten to order a pizza , we asked for the bill , the pizza was counted , it was necessary to require that the pizza was removed from the bill , the more we have not come to this restaurant for lunch .

5 . The choice of dishes for breakfast became worse in November 2012 was more choice of fruit, sometimes with duck soup was in November 2012, January 2014 soup with duck is not allowed.

6. Bad assortment of fruit in the room, only 2 species ( fapelsiny and dragon - fruit) , even bananas are not allowed , for example in the Centara Grand Beach Resort Samui daily replenished fruit basket , including mango was on arrival.

7. Both times we lived in room 447 , due to street lighting area - night in room light , the light blinds were missing , the problem has not been solved , can add curtains in the rooms ? Will attach photos.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank porosk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review, January 31, 2014
Dear Porosk,
Sorry to read you didnt enjoy your stay. This is not our usual standard and we will work on the issues mentioned. My sincere apologies and thanks for sharing.
Kind regards
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Yorkshire
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 15, 2014

Good choice of hotel, rooms are fine and well maintained.

The beach is probably one of the best have had the pleasure of visiting, the sand is so fine and the sea so blue and clear.......

The pool area (large pool) is quite busy as was expected with families etc, however a great alternative is the adults only pool (however some parents with 10yr olds need to learn the meaning of the word "adults only").

Eating in the hotel might be more expensive than eating out in the local restaurants but the food is excellent and well recommended.

Although there were plenty of British people in resort the predominant nationality was Russian.

The local town (Karon) is a 10 min walk away and is well furbished with bars and restaurants for all types of budget. We did however find Phuket slightly more expensive than Koh Samui and a lot busier in general.

No complaints overall,

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kass_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, January 16, 2014
Dear Kass_1

We are delighted that you enjoyed your recent stay with us. Thank you for placing a review and for highlighting the wonderful location of our hotel.

We hope to see you again in the near future.

Warm regards

Fongfa Eadjongdee
Quality Manager
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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 12, 2014 via mobile

Was greeted by a friendly smile at check-in and was told our 3 rooms were upgraded to corner deluxe pool suites. Room was well appointed and very clean. Outdoor living area and private pool excellent.
The first night I notice the outdoor privacy shades did not work and 2 light bulbs were out. Called front desk and a worker showed up within 10 minutes. The worker told me both would be fixed the next day since it was already 9pm. Next day I returned very late in the evening to find that neither was fixed. Called front desk and they apologized profusely. They said they would send someone immediately. I said no since it was so late. Was told they would send someone in the morning. To make a long story short, nothing was taken care of!
Breakfast was very good. Was greeted by all employees with a smile or salute.
FYI....all indoor shades need to be changed to remote controlled because it takes major effort to open.

Stayed December 2013, traveled with friends
Helpful?
3 Thank sportzombie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, January 14, 2014
Dear sportzombie

Thank you for your positive comments regarding the breakfast and the friendliness of our team members.

We are pleased that our room was to your liking but apologise for the inconvenience caused by the maintenance issues. We can assure you that we are diligently trying to address such maintenance requirements.

Warm regards

Fongfa Eadjongdee
Quality Manager
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Johannesburg, South Africa
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 10, 2014

This large family resort is laid out in such a way that couples without kids can still have the romance and privacy required while families are equally entertained. The adults only pool is heaven after a sun soaked day on the quiet beach right in front of the hotel.

The beach is spotless and offers endless lazy days spent lapping up the views and lukewarm ocean.

Our room overlooked the beach and we spent every sunset in our jacuzzi on the balcony sipping G&T's before taking a stroll to nearby restaurants, the best being Ann's House!

The nights we did not stay in Karon Beach we took the hotel shuttle to Patong, a mere 10 minutes away and when we had enough of the vibrant night life it was a short journey back to our own Paradise far from the Maddening crowds.

The hotel being relatively new is well maintained and offers the most magnificent breakfast! Way more than your expected buffets with each day offering exotic dishes from around the world.

The concierge were ever helpful and nothing was ever an issue.

The service and hospitality was even extended after check out when our luggage was stored and we still had access to the health club to change from our beach clothes to our travel clothes.

Only kind of negative was the pricey dinners as we found Ann's House offering of authentic Thai food irresistible at the most ridiculous prices.

We have been trying to think where to go again this year but six months later we still have our hearts set on going back to Centara Grand with friends and family as we know we will be guaranteed to most awesome holiday, be it romantic or with friends or family with children!

Room Tip: We preferred the rooms with the jacuzzi rather than the plunge pool, we stayed in both and the first...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nico B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, January 11, 2014
Dear Nico B

We are extremely pleased that you had such a great time at the resort and enjoyed our excellent facilities.

We do try and ensure that our food prices are comparable to other similar hotels but obviously you found them cheaper at local outlets.

We look forward to extending a warm welcome on your return.

Warm regards

Fongfa Eadjongdee
Quality Manager
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Additional Information about Centara Grand Beach Resort Phuket

Property: Centara Grand Beach Resort Phuket
Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Karon
#7 On the Beach Hotel in Karon
#8 Spa Hotel in Karon
#14 Luxury Hotel in Karon
#22 Family Hotel in Karon
#29 Romantic Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Drawing its design theme from the classic Sino-Portuguese architecture that characterises Phuket Town, Centara Grand Beach Resort Phuket is set directly on the sands at Karon Beach, backed by a green hill, and grouped around its own water park. The resort offers a memorable holiday experience for everyone: couples and families will love the exhilarating leisure activities, the water sports, and of course the water park, and corporate and incentive groups have fine meeting facilities. The accommodation offers a comforting and relaxing ambience for all, and for guests preferring seclusion, the villas provide exclusivity along with great views, and come with the Club category benefits. The award-winning spa, SPA Cenvaree, is a luxurious treat that everyone will enjoy, and has suites for singles and couples. The drive to and from Phuket International Airport is easy and convenient, and takes less than one hour by road. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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