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“Mother & 15 yr daughter 1st ever overseas trip. From Melbourne Australia.”

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Centara Grand Beach Resort Phuket
Ranked #17 of 137 Hotels in Karon
Certificate of Excellence
Reviewed August 30, 2013

Wow, this resort was wonderful. On arrival about 3 hrs before check in, we were given cool drinks and taken to the private club, for free light lunch & complimentary drinks. We were taken to our room just after 2pm, so all went well. The staff were amazing and we made friends with all staff & security. The inclusive breakfast buffet really had choices to suit any type of culinary desire, the specially made for you omelettes, were great, some eye bacon would be an improvement. The Mare Italian restaurant was very good and offered sectioned of seclusion within the restaurant. The cove has themed buffet style, but we are very small eaters and buffets are a waste of money for our appetite, but the 1 occasion we did eat there, the quality was good. The happy hour cocktails at Luna bar were great, buy 1 get one free, (choose wisely as you must have the same as your 1st drink). Most evenings you can enjoy the free entertainers, dancers etc in the main common area & Cove restaurant. We found a little restaurant on the beach at the far end of the resort, behind the wooden gates, this was so cheap and the food was cooked to order, looks a bit dicey, but it was good. The rooms did not disappoint, we had a deluxe room with a jacuzzi on the balcony 4th floor. We had a major roof leak in our room and were moved, firstly to a room with only 1 bed, but they did everything to ensure they found us another room with 2 beds as quickly as they could, very pleased with the outcome. The lazy river was great, lay back in a tube and just go with the flow. All of the pools were terrific, none of them in the main area are over deep 1.3mtr, perfect for most ages. Every day there were activities at the main pool, water polo, scuba diving walk on water ball, great fun even to watch, always managed to get a sun lounge, sometimes we moved area as some one left. The poolside food and cocktails etc were good, the prices for food at the
resort a bit more than in the streets, but clean preparation is worth paying for. 1 free shuttle service was offered everyday to Jung Ceylon shopping centre in Patong 2pm & Pick up 5.30, a morning 11am shuttle would be a great idea. The Cenvare spa was excellent I had 2 remedial massages, they were fantastic. The beach massages were very cheap but just relaxing, not theraputic. Our tour specialist explained how we could walk to Karon town, along the beach, cross the creek /beach mouth, take the first opening up on land and you are there in 5 to 10 minutes, we did this most days. I could go on forever, I just loved this Resort, it offered a completely different world to the streets out side, the lush gardens were amazing. Highly recommend this place to everyone.

Room Tip: If there are more than 2 adults, I would try to get a villa, as all other rooms are just big enough...
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  • Stayed: August 2013, traveled with family
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4  Thank Lesley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded September 7, 2013

Dear Lesley R

Thank you for staying with us and for your kind comments.

We apologise for the inconvenience this must have caused and are extremely pleased, that despite this, you enjoyed your stay and our excellent hotel facilities and the team members.

We are very much looking forward to your return.

Warm regards

Fongfa Eadjongdee
Quality Manager

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1,671 - 1,677 of 2,842 reviews

Reviewed August 28, 2013 via mobile

Never have known a 5 star resort to have shower curtains around shower & toilet. And why other rooms had a bath & mine didnt. Water had to be turned off due to sewage issues. took longer than expected. Bit disappointed. Would b nice for swim up pool to have happy hr not just other bars. Most of staff friendly & helpful. Loved the massages on the beach paid extra $200B compared to ones in Main Street but they worth it & in peace n quiet. Paid approx $200/$300B into Karon or $300/$400B into Patong. Organised our day trips with the lovely Emmy at reception tours. APL was the company we went with & highly recommend them.

  • Stayed: August 2013
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Thank Becisthename
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded September 9, 2013

Dear Becisthename

Thank you for your kind comments regarding our friendly staff and your facilities. The hotel provides a number of rooms for guests who have mobility or access difficulties. These rooms do not have baths or fixed shower enclosures to allow ease of access for these guests. When we are at full capacity these rooms may be allocated to able bodied guests, which occurred in your case.

We are also undertaking some major improvements to our water supply which has necessitated turning off the supply to different accommodation blocks for a couple of hours each day.

We apologise for the inconvenience with both of these matters. Thank you for your suggestion regarding our happy hours, we are always happy to receive ideas that may improve our guest experience.

Warm regards

Fongfa Eadjongdee
Quality Manager

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Reviewed August 27, 2013

The first thing you see on arrival is the reception area to check in which was very disappointing for this standard of hotel. The reception is tiny with steam from a man made water feature coming through the open windows which just makes you feel wet and uncomfortable. We were shown to a table and given a welcome drink which when I asked what it was I wasn't given an answer. The check in took over an hour and when we asked the reception we were told so done would see to us soon but we were continuously kept waiting which is what you don't need after a long trip.
After that we were shown to our room which was lovely and to a very high standard. The service after the check in let down was excellent as are the facilities and the hotel complex. A superb location right in a beautiful beach. Several restraints and bars beautiful pool area and cheep good Thai massage on the beach.
Not far from the main tourist areas which are well worth a visit especially patong (for the broad minded definitely) I recommend getting a Tuck tuck from the hotel , pref a disco tuk tuk for extra fun.
The hotel is ideally situated if you want a quiet beach break but are close enough to the night life if you want to venture out.
The food was of a high standard and not the same every evening as you sometimes find with this type of hotel. The service was good and apart from the check in/check out I would recommend this hotel no prob.

  • Stayed: September 2012, traveled as a couple
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Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded September 9, 2013

Dear Julie A

Thank you for your review. We are delighted that you enjoyed your overall stay with us and would recommend our hotel to other guests.

We are however disappointed that you experienced an unnecessary delay in the check-in process and found our reception uninspiring. We have addressed a number of issues regarding the check-in process and have been looking at ways in which to improve the reception facility.

We hope you choose to return to our hotel so that you can experience the many improvements.

Warm regards

Fongfa Eadjongdee
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

This resort is a beauty. The staff is polite, kind and wonderful. The grounds of the resort and the room was kept very clean. My room was an oceanfront facing view. The balcony wrapped around the room and the bed faced the ocean view. Now that is something to wake up too on vacation. Oh, I can't forget the full moon through the window at 4am evey morning. What a site to see. The hotel accomodated families and children of all ages. There was the lazy river, pool slides, gym, spa, jumping wall, kids club, hot tub, pool bar, sand box, adult pool, kids pool, club lounge, night entertainment( not that great, but something to watch while eating dinner). I even noticed some hotel rooms had a personal pool. The resort is located on the beach. Whoever designed the resort was genius. I loved my stay there and will definitely go back.

  • Stayed: August 2013, traveled with family
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3  Thank Kenyetta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded September 7, 2013

Dear Kenyetta C
Thank you for your review. We are so pleased that you enjoyed your holiday with us. Thank you for the comments regarding our team members and for highlighting the great hotel facilities and its wonderful location.

We very much look forward to seeing you again.

Warm regards

Fongfa Eadjongdee
Quality Manager

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Reviewed August 26, 2013

After wanting to travel to Thailand for many many years my wife and i searched through countless websites looking for a place that suited what we wanted from a holiday. We eventually booked a fortnights stay at the Centara Grand Beach Resort in April 2013 and started the countdown.
Our journey from Phuket airport to Karon beach was a bit of an eye opener as we travelled through the streets of Patong during friday rush hour and couldnt believe the amount of overloaded mopeds some with entire familys on, also how hectic the full place was.
We were very pleased to discover later that Karon beach is the next resort to the much livelier Patong but only a short tuk tuk ride if the mood takes you.
On arrival at Centara Grand our cases were taken from our minibus (private transfer) we were taken into the grand reception area and given a table and served complimentary ice cold drinks, a nice touch after an 18 hour journey. We got booked in after around 20 mins and were taken to our 3rd floor room on a little buggy.
The room was immaculate and we were more than pleased with its location and views over the pool and onto the beach.
We were booked in bed and breakfast and after a good nights sleep thanks to the free air con we went down for our breakfast. My wife and i are very easy going laid back types of people and dont expect the world to revolve around us when we holiday which we do at least twice a year. We have stayed in 5* hotels across the world ( mexico being the most impressive by far ) and the breakfast here was in my opinion nothing to shout about, all dishes on the buffet services were luke warm at best and the cook to order section chef had to be shown how to cook eggs by at least half a dozen guests.
The location of this hotel is great being to the far north end of the beach which was unreal too.
There are only 2 hotels directly on the beach, this one and Karon Beach Resort & Spa which is right at the the other end (about a 30 min relaxing stroll from one end to the other).
We found eating out a great experience, right next to the hotel on the beach is Kias restaurant which is really nothing more than a shack but serves the most amazing food for what can only be described as pennys. We had a 3 course meal for four people with drinks and only paid around £26!!!!!!! We tipped after every meal and this was very much appreciated by the local people.
We found that the smaller local places to eat were far superior to the fancy eating houses in food quality and definitley on price, try the street vendors on an evening where you get seafood, grilled chicken, sausage, salad & chilli for around £1.25.
Anyway back to the hotel, the staff are super friendly as was everybody we spoke to in Thailand and the service was top level.
Our room was immaculate throughout and room service was first class too.
We went out most evenings into Karon centre which was an easy 10 mins stroll along the front to the bars and restaurants which were lively enough without overdoing it.
On a few occasions, we jumped into a tuk tuk ( little bedford rascal vans with curtain sides and very loud stereos) and went into Patong which is a crazy town, but a real experience with ladyboys, seedy bars the full lot. As we were in Thailand for Thai new year we went to Patong for the night of new year which was amazing. Thai people celebrate new year by throwing water over each other and you can not escape this so be warned you will get soaked.
On one night we booked for the Asian night (which was payable) at the Mare restaurant in the hotel but again the food was not very clever. My wife called the head waiter over and explained that our food was cold to which she was asked if she would like it warmed up!!!!!!! After it had been in the buffet trays for some time, no thanks. However they happily refunded our money and never charged us for our drinks which we thought was more than fair.
The hotel pool areas are brilliant with a seperate infinity pool for adults only which was so relaxing, all pool areas were really clean and well maintained. One piece of advice is the drinks in the hotel pool bar areas are quite expensive but there are loads of beach shacks which serve exactly the same drinks for a fraction of the costs so most guests used these.
Beach massages are available directly on the beach outside the hotel which my wife loved.
Overall our holiday was an amazing experience and although most Thai people seem to have very little, they are an extremely happy race. we would definitley return to this resort and this hotel without doubt, but i hope the managers read this and address the problem regarding the food as this really lets the hotel down badly, we spoke to loads of guests who thought the same as us so i dont think it was a personal thing.
I would more than recommend this hotel for anyone wanting a great hotel in the best location and definitley the best resort in our opinion.
Happy Thailand :-)

Room Tip: All upper floor rooms have amazing views of the ocean.
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  • Stayed: April 2013, traveled as a couple
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8  Thank Kev D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded September 6, 2013

Dear Kev D

Thank you for your kind comments regarding the hotel location, room, breakfast and hotel facilities. We are pleased that you enjoyed your stay but equally disappointed by your experience in the restaurant.

In regards to the food, we always seeking ways to improve our guest experience and provide best quality and service.

We are however, delighted that some of the small issues didn’t detract from your overall enjoyment.

We look forward to welcoming you back soon.

Warm regards

Fongfa Eadjongdee
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

we stayed here with 3 kids and one grandmother and two parents for 6 nights, we had an amazing stay! the hotel is in a great location, nice clean beach and great pool with water slides and lasy river, also a jumping wall to the water, my kids loved it!!! the kids club was really good and was great for my 3 and 7 year old as well as my 9 year old boy. the breakfast was one of the best I had and the location of the kids club right across was perfect for the kids to go there and let us continue our breakfast in peace.
despite a mix-up in the booking and getting the right rooms, it was quickly fixed as we wanted two rooms one by the other we got two ocean facing rooms with a great balcony and sea view. the rooms were clean and spacious and there was a constant supply of glass water bottles which was great.
we didn't eat dinners or lunch at the hotel as it was so easy to step out to the beach and eat at the local restaurants both on the beach and in karon beach so we loved that we could walk there and back.
the reception itself is a bit disappointing but the service was mostly great and I would totally recommend this hotel especially for families with kids.

  • Stayed: December 2012, traveled with family
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1  Thank sigal y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded September 6, 2013

Dear sigal y

We are so delighted that you and your family had such an enjoyable time.

Your kind comments regarding the great location, hotel facilities and rooms are very much appreciated.

Please come back and stay with us again soon!

Warm regards

Fongfa Eadjongdee
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2013

We think we had the holiday the owners of this hotel had in mind when it was built, a special and memorable time for all the right reasons.
We were travelling to celebrate our 30th Wedding Anniversary and we would recommend it to anyone looking for a special holiday.
The staff were all friendly, courteous and nothing was too much trouble.
We had drinks at the Luna Bar to watch the sunsets most nights and as there was a guest chef at the Mare restaurant we had his signature menu on the night of our anniversary and the staff there surprised us with a floral decoration and a special dessert.
The attention to detail in the design of this resort is amazing. The architecture is stunning and the gardens beautifully maintained.
We really enjoyed the position of the resort which is at the quiet end of Karon Beach and only 10mins to walk by the beach or 15mins by the road or 200 THB by taxi or Tuk Tuk to the shops and restaurants of Karon.
The buffet breakfast each morning was the best with both quality and variety that we have ever had. Asian and Western pallets well catered for.
The variety of pools was also excellent. Something for everyone, slides and 'rapids' for children and a most beautiful adult infinity pool for adults only.
We would recommend this resort to everyone, couples, families with children or groups.
We stayed in a room with its own plunge pool, which was cooler than the resort pool not getting direct sun. This we were grateful for as it cooled us after a day in the sun.
We also tried the resort day spa and that again was great.
Even transfers were arranged but I think that was with 'MyTime'
We did not have any waiting time to check in or out.
Overall a very pleasant experience and we would love to return one day.

Room Tip: Higher floors have beach views while lower floors have plunge pools. Blocks 8 and 9 are further from...
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  • Stayed: August 2013, traveled as a couple
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1  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded September 6, 2013

Dear Linda M

Belated congratulations on your 30th Wedding Anniversary.

We are extremely pleased that you had a memorable stay with us. Thank you for your kind comments regarding room, food and for highlighting the wonderful location of our hotel.

Come back again for a 31st Anniversary visit - perhaps?

Warm regards

Fongfa Eadjongdee
Quality Manager

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Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Karon
#8 Spa Hotel in Karon
#9 On the Beach Hotel in Karon
#15 Luxury Hotel in Karon
#19 Family Hotel in Karon
#29 Romantic Hotel in Karon
Price Range: $149 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Drawing its design theme from the Sino-Portuguese architecture that characterises Phuket Town, the five-star Centara Grand Beach Resort Phuket is right on the sands at Karon Beach. The resort is backed by a green hill, and grouped around its own landscaped water park which features a meandering lazy river, waterslides, a kids’ pool with a waterslide, a cliff jumping platform, and an adults-only pool with its own pool bar. You will love the other exhilarating leisure activities on offer, including water sports (kayaking, windsurfing and sailing), snorkelling, tennis, and Muay Thai (Thai boxing). Diving can also be arranged, and there’s a fully-equipped fitness centre. Relaxation seekers will head to the award-winning Spa Cenvaree, a refuge for the senses which combines ancient healing practices that reflects Thailand’s wellbeing heritage with modern rejuvenation techniques to nurture and rebalance the body. The resort also has age-specific kids clubs, free Wi-Fi, and seven restaurants and bars, including COAST Beach Club & Bistro. Each of the spacious rooms, suites and pool villas (49 to 209 square metres of total living space) is designed in a Sino-Portuguese décor and features a balcony or terrace with soothing views of the pools, the gardens or the sea. A number of rooms come equipped with an outdoor Jacuzzi while the suites comprise a plunge pool. Phuket International Airport is less than one hour by road from the resort. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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