This hotel has A top location and excellent pool area,water slides and lazy river.The kids club is great as is the Italian restaurant Mare.The staff try very hard to please,although seem to be under pressure due to number of guests staying.The breakfast area "The Cove" was the busiest eating area I've encountered in my life and anywhere trying to pass as a 4 or 5 star resort needs to address this.The resort at first encounter is Pleasing but on closer inspection needs major maintenance and upgrading.Fandango shower that leaked like a sieve.Sliding doors to bathroom needed fixing twice etc.This was extremely perplexing the second time as it took 3 days and the four of us had to use the toilet in full view of each other whilst all suffering diahorrea and vomitting.This was not as a result of the Food.I have no doubt it was from the pool water as I never saw anyone doing any cleaning or vacuuming in the pool the whole 7 days of our stay.When you have young kids you are by the pool early till late you notice these things. Water pumps in the lazy river seemed to be off more than on.No doubt a staffing issue.I own a pool and water quality is paramount.We left early for a new start to our holiday and I have to say the help of the cleaning staff and especially the resident Manager was fantastic ie Doctors and Nursesin the last 2 days.However the damage had been done.4 or 5 star means current conditions of amenities.Not the start of the season with 25 percent capacity. Rated 3.5star with current capacity.
- Official Description (provided by the hotel):
- Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon