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“Great fun for kids”

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Centara Grand Beach Resort Phuket
Ranked #15 of 134 Hotels in Karon
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great fun for kids”
Reviewed April 9, 2013

We have just spent 6 days at the centra grand beach resort, karon beach, Phuket, and our children were very sad to leave!
The resort in general is beautiful, with well maintained gardens, direct access to the beach, and a large pool, lazy river and a couple of slides, which kept our 13 & 10 year olds entertained the whole time!
Staff are very courteous, the gym is well equipped with machines and free weights, and there are an array of classes which you can do, some at extra cost, such as Muay Thai boxing for kids. There is just 1 tennis court, but we were escorted to it with cold water, towels and equipment, which was a nice touch. The kids club is very big and was a big hit with my son with 3 x psps, to use and many other table games.
Wifi is very cheap, at just 500baht for 1 week (around £12), although we met a family who couldn't pick up their wifi at the pool, maybe because of the distance from their room. We were in block 6 which is pretty central.
Our Room was spacious,enough for our family, (deluxe pool suite) which had 2 doubles (slightly larger than normal dbl) and we also requested an extra bed which fitted easily into the room (single). The bathroom is opened or closed off with sliding doors. The terrace is spacious enough too with a small plunge pool.
Breakfast was lovely, with a huge array of food. However, we only used the Mare, Italian once for convenience on our first night, and we didn't venture into the buffet restaurant at night as we felt it was unnecessarily expensive and then they add 10% service on and then 7% tax (although I do believe the service charge does go to all the staff), when you can sample local food at a quarter of the price! You can eat lunch and dinner (same menu) on the beach. We ate at a bar on the beach called the 'monkey bar' ( which actually has a real pet monkey that greets you upon arrival ) kids loved it ! we ate there on a few occasions, and whilst it is very basic, (plastic chairs) the food was fresh and lovely. There are 2 more beach restaurants which we didn't even make it to. But both looked the same quality as the monkey bar.
A tip we picked up, is to walk 15 mins (or tuk tuk) down to Karon to the seven 11 shop, to stock up on waters, and other drinks! Also, we took all our laundry to a local shop (near seven 11) and had it all washed and ironed for 60-70baht per kilo! What a fantastic idea! The hotel will do 2 pieces complimentary per day, but otherwise ,like most hotels, cost of laundry is ridiculous.
We noticed that both restaurants at the hotel always seemed empty, I can only think that the prices they charge are out of touch with the many restaurants around charging a fraction of the cost.
All in all we enjoyed our stay and would defiantly return.

Room Tip: Central rooms are blocks 6 & 7 overlooking the lazy river.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jill186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 10, 2013
Dear Jill186338

Thank you for sharing your recent experience at Centara Grand Beach Resort Phuket, we are delighted to hear that you & family had a great time with us.

We are glad you enjoyed hotel facilities and breakfast. Our young guests are well taken care of with two professionally supervised Kids Clubs (Camp Safari & E-Zone) and a Children’s playground.

We really look forward to welcoming you back in the near future.

Warm regards

Fongfa Eadjongdee
Quality Manager
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Broadbeach Waters, Queensland,Australia
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 8, 2013

We booked with an agent at Broadbeach & we were still a bit wary.we flew with Singapore airlines & silk air:- great service.We were meet at Phuket airport by the resort's limo transfers to the resort (40 minutes),upon arrival the fab service started & finished back at the airport,a little ride to our room on level 4 through the grounds was splendid. The room was luxury all the way,the view was breathtaking,this was what we wanted as we work in hospitality 24/7--we needed to chill out. the restaurants were 5 star from breakfast to evening meal.
We will be going back

Room Tip: You need a room with a view to appreciate the property
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  • Stayed September 2012, traveled as a couple
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank BryanW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 9, 2013
Dear BryanW

It is a great pleasure to hear how much you enjoyed your stay with us at Centara Grand Beach Resort Phuket.

We appreciate the feedback and glad that you had a great time throughout your holiday since the start until finish.

Look forward to welcoming you back in the near future.

Warm regards

Fongfa Eadjongdee
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 5, 2013

Our kids had a fantastic experience with the kids club as well as the fun pool which offered plenty of variation. However for myself I found the place too big. The breakfast restaurant had more of a school cantine feeling rather than a relaxed holiday feel.
Rooms was good, small but well equipped. We had to change room once due to a heavy smell of mould and non functioning A/C in the first room...
We choose to stay in a room with private small pool. The pool was Sooo small so I wouldnt suggest to choose this type of room ( not worth the extra in price).

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank asia-forever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 7, 2013
Dear asia-forever

Thank you for sharing your feedback with us. It is great to know that your kids enjoyed our Kids club and pool facilities.

We are sorry that you found our resort is too big and the breakfast restaurant is more like a school canteen while the majority of our guests provide positive feedback on the layout and design of the hotel and the breakfast.

In regards to the room change, we apologise for this inconvenience.

Deluxe Pool Suites offer the size 2.5 x 2.5 m2 plunge pool. However, if you found this is too small, may I offer our Luxury Pool Suite or Pool Villas which offer 2.5 x 6.5 m2 plunge pool for your consideration on future booking?

Warm regards

Fongfa Eadjongdee
Quality Manager
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Manchester
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 4, 2013

This is our 3rd stay at Centara Grand on the beach in 3 years, what more can we say! We are a family of 2 adults and 2 children ages 5 & 7. This hotel is perfect!

First of all our praises to the amazing staff here to name but a few Opas, Roong, Cruz all the kids club staff just too many to mention. They can not do enough for you, we had a slight problem this year for 24 hours due to a main water pipe supply to the hotel causing hot water not to work, the staff could not be more apologetic even though it was not their fault, we were invited to use the beautiful spa facilities that evening including the steam room and sauna followed by invitation to a complimentary meal at the cove, how fantastic! Also we were sent gifts of fruit to the point of us having to say thank you but we can eat no more :)) and a complimentary bottle of champagne upon arrival!

The room - one word WOW

The food - AMAZING

The pool facilities- the best ever lazy river, slides, children's pool and the life guards are totally on the ball which is a great thing to see as not many hotels have life guards who pay much attention!

Kids club - I have to say I have always been a little wary of putting my children in a club but my girls never want to come out of there as they have so many great activities going on and the staff are amazing! My girls would go home looking whiter than when they arrived if I didn't bring them out!

Since our last stay here in April 2012 they have built a new restaurant outside on the beach which is truly beautiful, to sit and eat and drink whilst hearing the waves break and watching the sun go down, no words to describe just wow!

You can get a taxi or tuk tuk into Patong or Karon and do some shopping but beware you MUST haggle as they will start extremely high so you must go in extremely low but you get the hang of it :) eg Lacoste short sleeve shirts they will say 1000baht pay no more than 250baht. We did lots of shopping and its fun to have a giggle with them too :) don't be intimidated.

Well I will end my review by saying my family and I have already rebooked for next year and our thanks to all the staff especially Opas, Roong, Cruz and all at kids club :) Everyone here has made our last 3 holidays the best and we look forward to next year!

See you soon!

Room Tip: All are beautiful xx
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Shona N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 7, 2013
Dear Shona N

Welcome “home” Shona N!

We are extremely delighted that you have been having memorable experiences at Centara Grand Beach Resort Phuket.

Thank you very much for taking your time sharing positive comments regarding our hotel facilities, room and food. Especially, your kind comments regarding the team members are very much appreciated since it means a lot to them as they strive hard to provide a wonderful holiday experience for our guests.

We just can not wait to welcome you back again.

Warm regards

Fongfa Eadjongdee
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 6 Contributor
162 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed April 3, 2013

Location and area: An hour's drive from the airport, the hotel is conveniently located at Karon beach. The hotel has its own private beach and own sun beds with swimming areas marker buoyed.

There are plenty of cheap restaurants and good selection of bars in Karon beach town around 20 mins walk from the hotel along the beach. Patong beach about 20 mins by taxi around Thai Baht 400. Local taxis or tuc tucs are easily available.

Overall, this hotel is ideal as a family getaway. It is the house of the popular Italian Restaurant, Mare. The hotel has a good mix of Russians, British, Australians, and a handful of Asians. Busy during the Easter holidays, advance booking is highly recommended.

On arrival
Check-in smooth and fast. Welcome drink and cold towel provided.

Room
A bit expensive (booked during the Easter holidays), the room overlooking the sea is spacious. It has good sized wardrobes, oversized executive desk, built-in ceiling fan, bed side control panels, and reading lights. No iron and ironing board. Bathroom with single wash-basin, glass en-cased shower room, built-in hair dryer, full length mirror, and functional toiletry shelves. Free toiletries provided and replenished daily. No shaving mirror. It has good cable TV channels. Balcony decked with two sun beds, drying rack, and a jacuzzi. Complimentary fruit bowl and generous bottled waters replenished daily.

Some rooms with infinity pools. Room blocks generally four storey served by large lifts which could easily accommodate any handicapped persons making the hotel handicap and buggy friendly.

Staff, Service centre, and Room service
Dependable, fast, and very good. Staff pleasant, friendly, and consistently polite. Lifeguards friendly and attentive. Spoken English very good.

What we all love ...

For him and her
Facial spa and back massage at The Spa, fitness centre, fresh young coconut juice, and the daily happy hour. Drinks at the Luna Bar better than Beachcomber. Apple Mojito and Margarita, very good.

For the family
Lazy river, diving area, main pool and its pool bar, Mare restaurant (see separate review), and the surf and turf buffet with live entertainment by the beach. Good water sports. Sun beds no problem.

For the children
Mini and large water slides, kids club, children's pool, fish and crunchy chips, lemon iced tea, loads of friendly children from all over the world, and daily children's activities

What we did not like ...
Treated water outlet open to the beach with a lot of standing water, mosquitos and effluent smell uncomfortably close to the beachcomber dining area. This needs to be properly dealt with. The treated water outlet is immediately next to the buoyed swimming area. Clearly a health hazard.

Tip:
1. Double check bills before signing and ask copies of receipts before final settlement upon check-out.
2. Cheap local shop selling all sorts of children's toys (water guns, floats, beach stuff, etc), mini supermarkets, local exchange and atms available at Karon town, just 20 mins walking distance from the hotel.

Room Tip: Although a bit expensive, the sea facing room, higher floor provides a good view of the sea and suns...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Onbarefeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 8, 2013
Dear Onbarefeet

We are so pleased that you enjoyed your holiday with us. Thank you very much for your positive reviews regarding the location, fast & smooth checking in, rooms and hotel facilities.

Thank you again for your concern regarding treated water pipe which does not belong to the hotel, however, we are monitoring the condition of the sea water regularly by taking samples for in-depth analysis and the results always show that the sea water is safe to swim in. Our team is also working on the standing water which could cause mosquitoes and unpleasant smell by the area of Beachcomber.

We very much look forward to seeing you again.

Warm regards

Fongfa Eadjongdee
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan Beach, California
Level 6 Contributor
185 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed April 2, 2013

The most impressive part of this resort is the rooms. Feels like a a beautiful home. I have never been in a room this beautiful. Take a bubble bath in the outdoor Jacuzzi on the balcony with an amazing sea view (see my pictures). You will remember this for ever.
The food at the restaurants were fantastic.

A bit expensive for Thailand. This was the second nicest resort I have ever stayed at (Atlantis Resort in the Bahamas is by far number 1). For the price, I will not come again. Too expensive at $340 per night.

Room Tip: Get a room at the highest level up the mountain. Amazing view from up there. Especially when you a...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HondaMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 3, 2013
Dear md99

We are extremely delighted to read your wonderful review. We appreciate that you took the time to share your experiences with us.

In regards to the room rate, the rates depend on seasonality and the time of booking. We do hope to have another opportunity to welcome you back at a different time of the year when the room rate is more competitive.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 31, 2013

We stayed at this hotel for several nights in March. Our room was located in building 9, I have to say - one of the best locations ever! Close to the beach with direct beach access and close to Karon - you can even take 15 minutes walk there - no need to take a taxi if you are able to walk on the beach.
Breakfast is lovely with great selection, staff is fast and efficient. Great hotel for families with kids - our family spent a lot of time by the water park and lazy rivers.
Gym is nice, could have more equipment but this is hotel gym, not professional, so this is explainable.
Had a couple treatment at the spa, which was a great pleasure.
Mare Restaurant is great and with nice atmosphere and great food. We also liked buffet dinners at the Cove - especially seafood and steak night. Taking into account quality and quantity of the food, this is good value for money. I can't understand those who complain about the prices.
Lobby is too small, but we only spent time there for check-in and check-out.
Very friendly and good staff - I would like to say thank you to Beedee, Marina and a pool bar supervisor - always smiling and giving great service.
Overall, great value for money

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Al K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 3, 2013
Dear Al K

Thank you very much for sharing your excellent experience at Centara Grand Beach Resort Phuket.

We are extremely glad to know that you enjoyed hotel facilities and the service, specially our team members were friendly and always had a smile on their faces. I have passed the message on to them.

We look forward to your return soon.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort Phuket

Property: Centara Grand Beach Resort Phuket
Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Karon
#7 On the Beach Hotel in Karon
#8 Spa Hotel in Karon
#14 Luxury Hotel in Karon
#22 Family Hotel in Karon
#29 Romantic Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Drawing its design theme from the classic Sino-Portuguese architecture that characterises Phuket Town, Centara Grand Beach Resort Phuket is set directly on the sands at Karon Beach, backed by a green hill, and grouped around its own water park. The resort offers a memorable holiday experience for everyone: couples and families will love the exhilarating leisure activities, the water sports, and of course the water park, and corporate and incentive groups have fine meeting facilities. The accommodation offers a comforting and relaxing ambience for all, and for guests preferring seclusion, the villas provide exclusivity along with great views, and come with the Club category benefits. The award-winning spa, SPA Cenvaree, is a luxurious treat that everyone will enjoy, and has suites for singles and couples. The drive to and from Phuket International Airport is easy and convenient, and takes less than one hour by road. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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