We spent 4 Nights from 19 March to 2013 to 23 March there.We were six family in six rooms.
I ll specify point wise:-
1) Room toiletries was so basic you can get better in any 3- star hotel in india.
2)In room service takes minimum 45 minutes even to deliver a water bottle.
3) Hotel is dominated by House keeping staff , i dunno , might be some union.Hotel Manager has no say on them.
4) Daily room cleaning was so poor that they dunno even care to refill your soap or conditioner (this is the only toiletries they provide including shower cap) .Water bottles which is 4 complimentary per day is not refilled or replaced during cleaning , you have to always call for that and another wait for half an hour .
5) When i complained to Customer Relationship manager during my check out , She (Some european Lady) just get aside by saying i only cater European and Russian customer.Hell where Indian Tourist should go.
6)I literally have to shout every night on reception for house keeping and room service.
The list in endless ... please friend this is not a 5-star hotel but a 3- star hotel and worst .Please prefer le -meridian (if you like to stay on Beach0 or else Holiday inn at patong.
- Official Description (provided by the hotel):
- Drawing its design theme from the classic Sino-Portuguese architecture that characterises Phuket Town, Centara Grand Beach Resort Phuket is set directly on the sands at Karon Beach, backed by a green hill, and grouped around its own water park. The resort offers a memorable holiday experience for everyone: couples and families will love the exhilarating leisure activities, the water sports, and of course the water park, and corporate and incentive groups have fine meeting facilities. The accommodation offers a comforting and relaxing ambience for all, and for guests preferring seclusion, the villas provide exclusivity along with great views, and come with the Club category benefits. The award-winning spa, SPA Cenvaree, is a luxurious treat that everyone will enjoy, and has suites for singles and couples. The drive to and from Phuket International Airport is easy and convenient, and takes less than one hour by road. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon