We stayed in two very expensive rooms with a pool on an upper floor. The pool vanished into the sunset and dangerously so as our kids endlessly wanted to look over the unguarded edge of the pool that dropped 30 feet to the concrete below. Views were exceptional and frightening. Kids had a great time in the main swimming pool and water slides. The hotel was dirty everywhere, our linens and towels were dirty Pool towels were dirty, and the room was dirty.
Service at the two hotel restaurants could only be scored in negative points. At one dinner with friends (total of 8 people at the table), our meals never arrived until it was time to close for the night and the waiter offered not charge for the dinner we didn't eat! Other meals were poor in quality and service. Most of the restaurant staff could not understand English, Chinese, German, or Spanish (as far as asking for an egg "over easy".) Our complaints to managers (which did speak English) were not answered with any actions and for the most part ignored (except for the Front Office Manager which didn't offer any compensation and only explained how well the hotel had been doing in the past). Maybe they were having a bad week due to the massive flood of tourists during the Chinese new year, or maybe it is always that bad, but we will never go back to find out.
Recommendation is to avoid this hotel unless everything else is full.
- Official Description (provided by the hotel):
- Drawing its design theme from the classic Sino-Portuguese architecture that characterises Phuket Town, Centara Grand Beach Resort Phuket is set directly on the sands at Karon Beach, backed by a green hill, and grouped around its own water park. The resort offers a memorable holiday experience for everyone: couples and families will love the exhilarating leisure activities, the water sports, and of course the water park, and corporate and incentive groups have fine meeting facilities. The accommodation offers a comforting and relaxing ambience for all, and for guests preferring seclusion, the villas provide exclusivity along with great views, and come with the Club category benefits. The award-winning spa, SPA Cenvaree, is a luxurious treat that everyone will enjoy, and has suites for singles and couples. The drive to and from Phuket International Airport is easy and convenient, and takes less than one hour by road. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon