Facilities at this hotel are amazing and so is the location as well as the rooms but the service is not!
The service by the staff left a lot to be desired epically the pool staff that make you wait at the pool bar for 20mins to get your bill and are rude to kids.
The staff need to be friendly to the guests and go the extra mile for them. You can tell from all of the recent reviews that service is slipping. Fix the long wait at the pool bar there is no excuse for a 20min wait after you have finished your drinks as well as a 30min wait for menus at the poolside. This is not 5* service.
- Official Description (provided by the hotel):
- Drawing its design theme from the classic Sino-Portuguese architecture that characterises Phuket Town, Centara Grand Beach Resort Phuket is set directly on the sands at Karon Beach, backed by a green hill, and grouped around its own water park. The resort offers a memorable holiday experience for everyone: couples and families will love the exhilarating leisure activities, the water sports, and of course the water park, and corporate and incentive groups have fine meeting facilities. The accommodation offers a comforting and relaxing ambience for all, and for guests preferring seclusion, the villas provide exclusivity along with great views, and come with the Club category benefits. The award-winning spa, SPA Cenvaree, is a luxurious treat that everyone will enjoy, and has suites for singles and couples. The drive to and from Phuket International Airport is easy and convenient, and takes less than one hour by road. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon