We stayed at this resort, on the second stage of our holiday, having stayed for a week at the Vijitt Resort, Rawai (which was excellent). The Centara had a good room, good view, and extensive breakfast, but unfortunately the hotel is too big for any sense of personal service, and staff responses were mechanistic.
The biggest problem was that this is billed as a 5 star resort, but coach parties, and other guests, were clearly not 5 star in their manner or behaviour in the resort. this was the major issue, and we wondered about whether reductions had been offered.
On booking in we did not receive adequate information about the resort, it's facilities, or the area. This area is not great.
This is sold as 5 star, is charged as 5 star, but isn't.
- Official Description (provided by the hotel):
- Drawing its design theme from the classic Sino-Portuguese architecture that characterises Phuket Town, Centara Grand Beach Resort Phuket is set directly on the sands at Karon Beach, backed by a green hill, and grouped around its own water park. The resort offers a memorable holiday experience for everyone: couples and families will love the exhilarating leisure activities, the water sports, and of course the water park, and corporate and incentive groups have fine meeting facilities. The accommodation offers a comforting and relaxing ambience for all, and for guests preferring seclusion, the villas provide exclusivity along with great views, and come with the Club category benefits. The award-winning spa, SPA Cenvaree, is a luxurious treat that everyone will enjoy, and has suites for singles and couples. The drive to and from Phuket International Airport is easy and convenient, and takes less than one hour by road. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon