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“A Wonderful Resort”

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Centara Grand Beach Resort Phuket
Ranked #15 of 135 Hotels in Karon
Certificate of Excellence
Reviewed September 24, 2011

We stayed 8 nights earlier this month at this beautiful resort and enjoyed every minute. It is truelly worthy of its five star rating.
We had been a little worried that it would be a noisy place to stay with all the attractions it offers children but we found it to be such a quiet and secluded haven. A short 10 minute walk along the squeky sands of the beach leads you to the town of Karon. The ladies at the set of five or so joined restaurants along the way are a scream and had us laughing in the end with their jolly beckoning.
Internet - You can either purchase pre paid or a package, the package being much cheaper.
Luna Bar - Here you will find the most bubbly staff, the outdoor area is something else. The cocktails are great and the Long Island Tea cocktail packs a punch.
Mare Restaurant breakfast - Plenty of choice and very fresh. The salads are very nice (especially the chinese sausage). I loved the chunks of fresh fruit with frozen yoghurt drizzled with natural honey. The only negative is that the fruit juices are not pure and taste like sweet cordial.
Mare Restaurant dinner- We ate dinner here many times as the food was second to none. Although we had the seafood buffet it was inferior to the offers on the a la carte menu. Some of the a la carte meals were up there with the best we have ever had. The price of the a la carte food was very reasonable given the quality and the hotel, there was no need to risk eating outside the hotel.
Room - We stayed in a premium deluxe which had a huge corner balcony, there were three sets of high quality wooden furniture on it. The layout and decor of the room was lovely and the bathroom was huge. The cleaners do a fantastic job of tidying the room and getting rid of all the sand. We only had a turndown service on one night and it would have been nice to have this every night. Although we asked for a newspaper, we only ever recieved it twice. The bar is right next to the entrance door and somehow a couple of our own chocolate bars went missing from the bench whilst we were out. Amenities are in abundance and good quality. The bed is very hard but you get used to it.
Welcome - it was very nice to have a cool towel and drink upon arrival. They seem very strict on their 2.00pm check in unless you want to upgrade (we arrived at 12.00pm).
Front desk staff - they are very efficient, prompt and helpful.
The Manager - Mr Opes is a very nice genuine gentleman and really knows how to look after his customers in a friendly and considerate manner.
Pools - the lazy river and pool slides are great. The adults pool is such a quite oasis.
Buildings - all rooms do not have an ocean view. We were kindly moved from block six to block nine when we asked for a proper view. We were on the corner of block 9 which is the closest to the ocean and had a clear view from the front and a view of the hill on the side, it felt totally secluded. The only problem with this location is that it is really, really loud when it is raining and the wind is blowing, it can be very windy on the balcony also. My preference would be a little further back, higher on the cliff in either building 2 or 3. These are close to the main entrance and the adult pool with the best views. The only drawback would be all the climbing. Not all buildings have their own lift.
Gardens- for such a new hotel they are amazing and the variety is great, I'm sure something is always in flower. Be very careful if wearing thongs (flipflops) around the resort as the paths are always slippery when wet, in fact it was safer to walk bare footed.

I think there are many factors that contributed to this being the most relaxing, restful and romantic place that we have ever stayed at. I would not hesitate this lovely resort to anyone and I hope we get the chance to stay there again and I am not one who likes staying at the same hotels, let alone a whole nine days.

I sincerely thank the staff and management for making this a most memorable experiance.

Room Tip: Stay in a building further back from the ocean if it is going to be wet. The corner suites with the...
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  • Stayed: September 2011, traveled as a couple
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6  Thank PegususPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,131 - 2,137 of 2,727 reviews

Reviewed September 23, 2011

Very attractive location in terms of beach front mountains background, excellent services,
awesome water park.

Room Tip: Spa rooms are ++++
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  • Stayed: September 2011, traveled with family
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1  Thank rayesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2011

To all staff and management thank you for a wonderful 10 night stay at the start of August 2011. My girlfriend and i have stayed at a number of resorts in Phuket, however our travel agent Natasha Kislinski from Escape Travel (Melbourne South Yarra Recommend Highly) suggested we try the Centara Grand Beach Resort and we certainly were not disappointed. Stayed in Premium Deluxe Ocean Facing Room 911 Room was perfect 100 meters to beach right next to pool. Gardens, slides pools all great fun would not hesitate recommending this to couples/families. Karen and myself felt a little spoily being invited to two canape/cocktail evenings (delicious).made the effort of trying to converse in Thai (it was terrible but i'm sure the locals appreciate you giving it a go, however bad it is)
All staff were polite friendly and always had a smile and only willing to make your holiday a better one. Unfortunately second last day (had run in with tuk tuk at top or resort entrarance resulting in sprained ankle/ligament damage) to and all staff and Resort Doctor who rushed to my aid Thank You. . Spent next two days at poolside thanks to Maxime for your idea for me to raise my crutch anytime i needed something (beer), as my girlfriend got sick of my whinning ?? and went shopping for the next two days. Will definetely be back soon best time we have had in Phuket in many years - my only gripe please make the entrance at the top of your resort a bit safer. Have been off work a couple of weeks with ligament damage. Should be off crutches in a few more days - i'm sorry i can't remember the names of all the staff who we had contact with but thanks to you all for such a great holiday. To the Hotel Manager will you please pass on these comments to your staff. Please perhaps take the above comments into consideration when we next stay with you next year or possibly Christmas if your not already booked out.
Would appreciate your feed back. All the best !

Regards T Williams


Thai - it was terrible but i am sure locals and staff appreciate tourists trying to converse in the local language(however bad it is).

Room Tip: Stay in block 8 or 9 - and to all tourists a smile costs nothing
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  • Stayed: August 2011, traveled as a couple
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4  Thank BOSTAR5026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

Stayed at the Centara Grand Beach Resort Phuket in June 2011 what a beautiful hotel. The room was large with adjoining bathroom which was modern and spaceous. All rooms looked out to sea lovely to wake up to each morning and sunsets were also impressive. All the pools were immaculate, clean and very nice soft towells at poolside. Stayed on a B & B basis which was also great. The food was excellent and plenty of variety and all the staff were always polite and friendly. The Hotel was situated right on the beach and it was great to walk along the beach either day or night to go into Karon about 10 mins away. The shuttle bus was really good and we had no trouble booking this for our trips for the shopping in Patong and sometimes we would stay late and have a taxis back at a reasonable price. We really enjoyed this holiday and would recommend this Hotel - would definitely go back perhaps in 2012.

Room Tip: All rooms have sea view and what we could see looked excellent.
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  • Stayed: June 2011, traveled as a couple
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4  Thank blueburygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

Went for a business convention. Very nice surroundings for such. Room also very nice, some with own pool... 10 minutes walk from Karon centre. Staff are extremely friendly and service minded.

  • Stayed: September 2011
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1  Thank danish_travellerDk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

The worst is that they have only 2 shuttles a day and always full, and you have to reserve 72 hours in advance. We feel swindled because on the other hand they offer a taxi service with higher price than the taxis at the top of the driveway.( A real business).
The reception and administration is very bad. No respect for the customers, a total contempt of the demands(requests) of the customer. They lied to me by refusing me a Kart to drive me and my wife from room to reception a rainy day wile the elevator was out of service, (saying battery is flat) while I saw it driving one of their european administrator(director). On the other hand only the security service was courteous and respectful. The service is not a standard of 5 star hotel.

  • Stayed: September 2011, traveled as a couple
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10  Thank omar z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

I wrote the following email to the customer service team:

Dear Management,

I write this email with great pleasure. 

Recently on September 6, 2011 my husband and I wed at your hotel, Centara Grand Beach Resort. We stayed at the hotel for 2 nights and enjoyed the pool, spa and Italian Restaurant. 

I wanted to write this email to express our deepest gratitude and thanks for the wedding ceremony hosted by Centara Grand Beach Resort. It could not have been the incredible experience it was or the most amazing day of our lives without the commitment & dedication of your staff. 

I'd like to express particular thanks to Fongfa for her unfailing communication through email in the weeks leading into the wedding. Her communication was excellent and she kept us feeling at ease that our special day was in food hands. Also would like to express thanks to Nui for showing us through the hotel and venue for the ceremony and organizing our late checkout and the emergency needle and thread for my wedding dress. Also special thanks to Nan for assisting with my dress and taking some excellent photos from my personal camera. 

The photographer did a spectacular job of our photographs and I'd appreciate my thanks being passed to him also. We are so very impressed by his work. 

The massage at the Cenvare Spa was incredible and very professional and relaxing. 

The professionalism of this team, including the workers in the background (cart driver, venue set up, wait staff at the Luna Bar, turn down service, the cleaners, breakfast staff & reception etc) is second to none and the  attention to detail when it comes to service is outstanding - thank you. 

I did feel there were a few issues in the room (air conditioning smelt musty and the power points were not in convenient places), however, overall the facilities are wonderful & convenient. 

We are so thankful and wanted to make our sentiments known to the management of Centara Grand Beach Resort. We will be back next year. 

Raf & Indy

  • Stayed: September 2011
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5  Thank IndyGirl100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Karon
#7 On the Beach Hotel in Karon
#8 Spa Hotel in Karon
#14 Luxury Hotel in Karon
#22 Family Hotel in Karon
#29 Romantic Hotel in Karon
Price Range: $137 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Drawing its design theme from the Sino-Portuguese architecture that characterises Phuket Town, the five-star Centara Grand Beach Resort Phuket is right on the sands at Karon Beach. The resort is backed by a green hill, and grouped around its own landscaped water park which features a meandering lazy river, waterslides, a kids’ pool with a waterslide, a cliff jumping platform, and an adults-only pool with its own pool bar. You will love the other exhilarating leisure activities on offer, including water sports (kayaking, windsurfing and sailing), snorkelling, tennis, and Muay Thai (Thai boxing). Diving can also be arranged, and there’s a fully-equipped fitness centre. Relaxation seekers will head to the award-winning Spa Cenvaree, a refuge for the senses which combines ancient healing practices that reflects Thailand’s wellbeing heritage with modern rejuvenation techniques to nurture and rebalance the body. The resort also has age-specific kids clubs, free Wi-Fi, and seven restaurants and bars, including COAST Beach Club & Bistro. Each of the spacious rooms, suites and pool villas (49 to 209 square metres of total living space) is designed in a Sino-Portuguese décor and features a balcony or terrace with soothing views of the pools, the gardens or the sea. A number of rooms come equipped with an outdoor Jacuzzi while the suites comprise a plunge pool. Phuket International Airport is less than one hour by road from the resort. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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