We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Phuket Heritage Hotel
Ranked #123 of 133 Hotels in Karon
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Worst hotel”
Reviewed February 23, 2013

when we arrived the hotel had overbooked so we had to stay in anouther hotel , upon arrival back the next day we were asked to wait 15 minuits before we could go to our room so they could show our room to some buisness people , this turned into over 90 minuits and after many times of asking we got to go to our room , up 4 flights of stairs and no lift we got to the room .
first impression it was not the cleanest and very basic , a bed , a small coffee table and 2 chairs .
the photos of the hotel are about 10 years old and the hotel is very run down and very tired looking , staff need training on customer service and attitude and unless your russian they do not want to help you every thing is in russian the menu , a notice we got under the door about a pool party and signs in the hotel

Room Tip: dont do it
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MARTIN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

88 reviews from our community

Traveler rating
    19
    27
    18
    9
    15
See reviews for
13
27
8
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Brisbane, Australia
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 23, 2013

I travel overseas twice a year and this was the worst hotel I have ever had the misfortune to stay at. The hotel only caters for Russians, all signs, menus etc are in Russian. No lifts so you have to cart your cases up three flights of stairs - staff unwilling to help, room very ordinary and bathroom was gross and not cleaned for quite sometime, also very noisy! I would never ever stay at this hotel again - I would rather sleep in a tent on the beach - and I hate camping!

Room Tip: Ok only if you are Russian
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Karon hotels

Indore, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 24, 2012

A nice hotel but deluxe spa room is a STRICT NO NO for family...it is a couples rooms.Room are clean and big but this one foreign lady at the reception never smiled for some reason...Breakfast was amazing with everything you need.Right next to karon beach but had to walk a distance of nearly 200 meters to my room which was kind of annoying...no ac in the lobby..great wifi connection.

Room Tip: Spa deluxer room are very far from reception and kinda embarrasing if you are travelling with friend...
See more room tips
  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sampatb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 1, 2012

Unfortunately, we were re-booked at this hotel after our original hotel cancelled our reservation due to facility issues. Luckily we only had to stay at the Phuket Heritage Hotel for 1 night. The Deluxe Spa room configurations were weird. The bed was in the middle of the rooom and bathroom sink was at the head of the bed. The bathroom was completely open to the room and the shower sprayed directly at the toilet. The "free" breakfast was sub-par unless you like toast with jam. All the signs in the hotel were in Thai and Russian. Seems like they accomodate to Russian tourists so if you are English speaking its not very friendly. I would never willingly select this hotel.

Room Tip: Stay at another hotel
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AJ J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 28, 2011

Dated, basic hotel with no frills. Nice pool, good buffet style breakfast. Clean room, TV was old with very poor reception. 5 minute walk to the beach, many restaurants within walking distance.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Or
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 26, 2011

We stayed 2 nights there. The room was not clean (towels are filthy), facing to the busy road and it kept me awake all night. Tuk tuks kept going by playing loud music, mosquitos in the room. The swimming pool didn't look clean so we didn't use it. When we came back from dinner, the receptionist gave our room key to another guests by mistake, and it was a very bad security. There is no safe in each room. Then we asked them to change our room because of the noise, then the air con was broken in the second room, which kept us awake all night because of the heat. Also the other side of the room was noisy from the market anyways. Two sleepless nights, dirty towels and not great bathroom, never want to stay at this hotel again.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Thomkatsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 24, 2011

After looking at the glossy pics and reading some reviews our eagerly awaited visit to Phuket and the Phuket Heritage arrived.
Our booking was for 12 nights in an " Executive Suite"
First impressions were not good, small feature less reception, with a poorly lit internet corner. It was all down hill from there !!

Before I continue I will tell you the good bits, Grace the beautiful Thai lady on reception, smiling helpfull and obviously inundated with complaints. MMMMMMM ????????? thats it one good point !

We booked in and parted with payment via credit card, we were led to our " executive suite". Up two flights of stairs( NO LIFTS HERE )across a wooden bridge over a fish pond, down a flight of stairs and we are there. Executive my backside ! a bed(not against a wall no headboard) in the middle of the room, a shower, bath, toilet and sink. Sounds great ? its not ! The room was damp, musty, grubby and left a lot to be desired. Bath was huge plenty of room for two, three, possibly four. Major drawback is the water is barely warm, runs about as fast as a 45 stone one legged man, by the time the water reaches the far side of the bath its cold !! Bath is a waste of space !! Toilet is hidden in an alcove behind the shower, need a wee ? someone in the shower? tough your gonna get wet !!. Shower base is two paving slabs on a selection of pebbles. Breeding ground for mozzy's . Want to wash your hands after using the loo? come out of the alcove walk around the room to the bed and behind there you will find the sink !!
After 30 minutes and the look on my wifes face , coupled with the 3 bites she had already received it was time for a room change, Grace agreed without any problem and we moved. Sadly it was exactly the same with the exception of two windows that did not open!.

After roughly an hour our decision was to move, not rooms but Hotels, after a phone call it was agreed that I would haved to pay for a night and would be refunded the remainder(not sure it that has happened will check tomorrow). We found an internet cafe and booked into the Andamann Beach suites , now thats what you call executive !
We stayed one night at the Heritage, I spent the night fighting to keep my pillows on the bed, and stopping myself getting strangled by the mozzy net, my wife just fought the mozzy's Final score Mozzy's won 7-0 .

Room Tip: Book into another hotel !
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank markamandaNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Karon hotels
1.1 mi away
In on the Beach
In on the Beach
#99 of 133 in Karon
128 reviews
0.4 mi away
Grand Sunset Hotel
Grand Sunset Hotel
#86 of 133 in Karon
311 reviews
0.0 mi away
Coral Inn
Coral Inn
#29 of 148 in Karon
60 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Baan Sailom Hotel
Baan Sailom Hotel
#8 of 148 in Karon
103 reviews
0.2 mi away
Doolay Hostel
Doolay Hostel
#14 of 109 in Karon
36 reviews
0.2 mi away
No photo provided
My Friend's House 3
#62 of 109 in Karon
1 reviews
Show Prices
Show Prices
Show Prices

Been to Phuket Heritage Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Phuket Heritage Hotel

Property: Phuket Heritage Hotel
Address: 558 / 6 Patak Road, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#38 On the Beach Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Phuket Heritage Hotel 3*
Number of rooms: 66
Official Description (provided by the hotel):
Enjoy the rolling waves and golden sands of Karon Beach while you stay at the Phuket Heritage Hotel. With its Chinese and Portuguese influenced architecture, the resort offers comfortable accommodation at an affordable price.If you are looking for shopping and nightlife options, the hotels location makes traveling around easy, as it is only 5 minutes away from Patong Beach.There are a total of 65 rooms. The rooms are available with next types:- Superior- Deluxe- Spa DeluxeEvery room with cable TV and satellite Russian TV, IDD Telephone, Bathtub and shower with hot and cold water, Bathroom amenities, hair dryer, refrigerator with mini bar, air conditioning system, coffee table and chairs. For SPA Deluxe Rooms also LCD TV, DVD Player, Large bathtub, Digital safe box, Coffee and tea facilities, Bathrobe and Sleepers.Service and Facilities:- 24-hour reception- Russian guest service representative- Outdoor swimming pool and Jacuzzi- Digital safe box in room- Safe deposit box at Reception (free of charge)- Iron and iron Board (free of charge)- Baggage check (free of charge)- Wireless Internet Service (free of charge at lobby area)- Internet Corner- Room service- Laundry service- Pool table- Thai traditional massage and SPA- Car/Motorbike rental- Transfer service- Tour desk- Currency Exchange- Meeting roomDinning:- Baron Restaurant Karon serving International food, Russian food by Russian chef, Italian food, Thai food and Fresh Seafood- The Loft - pool bar - Cafe-ine - coffee corner- Breakfast is served daily from 07.00 am to 10.00 am at Baron Restaurant ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Ctrip TA, Cancelon, TripOnline SA and HotelQuickly so you can book your Phuket Heritage Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Phuket Heritage Hotel Karon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing