when we arrived the hotel had overbooked so we had to stay in anouther hotel , upon arrival back the next day we were asked to wait 15 minuits before we could go to our room so they could show our room to some buisness people , this turned into over 90 minuits and after many times of asking we got to go to our room , up 4 flights of stairs and no lift we got to the room .
first impression it was not the cleanest and very basic , a bed , a small coffee table and 2 chairs .
the photos of the hotel are about 10 years old and the hotel is very run down and very tired looking , staff need training on customer service and attitude and unless your russian they do not want to help you every thing is in russian the menu , a notice we got under the door about a pool party and signs in the hotel
- Official Description (provided by the hotel):
- Enjoy the rolling waves and golden sands of Karon Beach while you stay at the Phuket Heritage Hotel. With its Chinese and Portuguese influenced architecture, the resort offers comfortable accommodation at an affordable price.If you are looking for shopping and nightlife options, the hotels location makes traveling around easy, as it is only 5 minutes away from Patong Beach.There are a total of 65 rooms. The rooms are available with next types:- Superior- Deluxe- Spa DeluxeEvery room with cable TV and satellite Russian TV, IDD Telephone, Bathtub and shower with hot and cold water, Bathroom amenities, hair dryer, refrigerator with mini bar, air conditioning system, coffee table and chairs. For SPA Deluxe Rooms also LCD TV, DVD Player, Large bathtub, Digital safe box, Coffee and tea facilities, Bathrobe and Sleepers.Service and Facilities:- 24-hour reception- Russian guest service representative- Outdoor swimming pool and Jacuzzi- Digital safe box in room- Safe deposit box at Reception (free of charge)- Iron and iron Board (free of charge)- Baggage check (free of charge)- Wireless Internet Service (free of charge at lobby area)- Internet Corner- Room service- Laundry service- Pool table- Thai traditional massage and SPA- Car/Motorbike rental- Transfer service- Tour desk- Currency Exchange- Meeting roomDinning:- Baron Restaurant Karon serving International food, Russian food by Russian chef, Italian food, Thai food and Fresh Seafood- The Loft - pool bar - Cafe-ine - coffee corner- Breakfast is served daily from 07.00 am to 10.00 am at Baron Restaurant ... more less
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- Also Known As:
- Phuket Heritage Hotel Karon