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Reviewed May 17, 2017

We booked two nights at Chill House because of it's proximity to Phuket Airport. On arrival we were greeted by a friendly chap. It took a while to find our reservation but eventually we were shown to our room on the second floor.

The room itself was clean, there was complimentary bottled water, the bed was comfortable and the sheets clean. The room was showing signs of wear and tear and could do with a touch up of paint in a few places but that's nothing major. For the price we paid, we were content with our surroundings.

The bathroom was bigger than we expected. Again it too was showing some signs of wear and could perhaps benefit from some re-grouting but for two nights you can look past this. The shower had good water pressure and was always hot.

The room doesn't have a safe or anywhere to store valuables which put me on edge but needn't have as nothing went missing. However, I think in the future this would be a great addition to the rooms.

As in some other reviews, we found the room had a lot of tiny, tiny ants if you left anything on the floor so be wary to pick up after yourself. If you do, they won't be an issue.

Over our two day stay we visited the beach and ate at some of the beach front restaurants. It seems Chill House may offer some kind of breakfast but I saw no signs of this during our stay.

On check out we arranged to be taken to the airport, this cost 200Baht (slightly pricey for such a short journey) but the hotel reception were kind enough to print our boarding passes for us too.

Overall, if you're staying here a short while I think it's a great, budget hotel.

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank LucieW293
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 16, 2017 via mobile

I booked on Agoda because the price was right and the reviews were nice.

Upon arrival, my husband and I waited in an empty lobby for about 30 minutes for someone to assist us with check in. The young guy who helped us was friendly but immature.

He helped us our room. Upon arrival the room reeked of mold. Also, we noticed the night stands had drink stains. The guy said he'd spray the room when we left for dinner. Weird. But we dropped our bags and headed out for food.

When we returned, we noticed lots of mold in the bathroom. I made the young man aware of the issue and he followed me up to the room to check it out himself. He brought air freshener with him.

As he checked out the issues he was spraying the air freshener. I insisted that the smell would inevitably return because of the mold and insisted on another room.

The second room was far worse than the first. The bathroom didn't look like it had been cleaned in months.

We found another place to stay instead...

Date of stay: April 2017
Trip type: Traveled as a couple
Thank temptphate01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 2, 2017 via mobile

+ nice beach is not far away (400)
+ clean room, just some really tiny ants if you leave your food reachable

- the staffs english skills could be better
- also the receptionist's behaviour changed from friendly to annoyed each hour
- depending on the room you might better keep the windows closed, as there are some nasty odours in the neighbourhood

--> the price-performance ratio is good, but we've had better for less

Date of stay: March 2017
Trip type: Traveled with friends
Thank Lilleychen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 1, 2017

Beware!
We stopped for two nights. They only accept cash, which is a little weird. Our room was on the second floor by the staircase, and we could hear everything through the door - it was pretty loud at times, witch people coming and going keeping us awake.
The yard and garden seem to be under construction, decorations hang on walls by tape.

I'm not sure how "chill" this house is by looking at the long list of penalty warnings in the guest folder. Seems they try to charge extra for everything.

On the other hand the guy at the reception is a little too chill. From another staff member, we reserved transportation to the airport, which we though was free, as it's said on booking.com page. Still we had to pay 200B for it. Not much, but still.
Anyways, we got to the reception early in the morning on agreed time and no one's there. Only after we called the lady we booked the transportation from, the reception guy wakes up from the terrace asking what we want, totally unaware of our checkout and the need for transportation. No good mornings, no appologies, just grunting at us.
We tried to tell him we're already supposed to be on our way, but this guy is in no hurry. He says he needs to check our room, slouches upstairs and back, and only then leads us to the car, without helping with our luggage of course. We sit in the car and he walks away again to have a piss in the yard. In the end we leave over 10 minutes late. Fortunately we weren't in terrible rush. At the airport he continues the awesome service; no goodbyes, thankyous, no help with luggage, nothing.
One of the worst customer service experinces I've ever encountered.

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Herman_M82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 18, 2017 via mobile

Very nice and neat. Good service, awesome breakfast and it's close to the Nai Yang Beach, which is way less crowded and more clean than the beaches in Phuket's southwest. We stayed longer than planned.

Date of stay: March 2017
Trip type: Traveled as a couple
Thank Schulle D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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