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“Great hotel, but with some complaints”
4 of 5 bubbles Review of The Slate

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The Slate
Ranked #1 of 9 Hotels in Nai Yang
Certificate of Excellence
Sweden
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great hotel, but with some complaints”
4 of 5 bubbles Reviewed April 24, 2010

Stayed at Indigo pearl for one week with my husband. Many things have already been said about this hotel so I´m gonna keep it short.
Positive:
* Location. Close to airport , beach and the small town.
* Service. We got great help from the staff when needed.
* Hotel grounds. Nice grounds and pools. Very well kept. Beutiful design in the whole hotel.
* Rooms. We stayed in a plantation villa. Very beutiful bathroom and patio. Very privat.
*Gym. Well equipped but to warm.
*Beach. VERY NICE!! Sandy beach. You can take long walks if you continue to the mai khao beach, and look at all the planes take off. Comfy sunbeds. Snorkeling is possible from the beach!
*Resturants at hotel: Breakfast was very good!! Did eat at the Tin mine when it was Asia buffet, and it was only "so-so". We ate at a resturant in the town that was called "Octupus". They had wonderful thai food and the service was inpeccible. It´s a family that run the resturant.
Negatives:
*Rooms: Impossible to understand how the lights in the room function. About 20 switches to choose from. We had to change room in the middle of the night because the air condition was broken and made a lot of noise. But again the staff was very helpful. There is not enough hangers for clothes.
* Service at the beach. It took to long for them to bring water. The bar staff made it very clear that we disturbed them when wanted to order drinks. No smiles there.
* Beach Club 2 was closed - They say one thing in the ad but reality is something else.
* Indigo Pearl does not live up to what is presented at the website (pictures, descriptions and so on) do not
* Tip: Go to Layana (Koh Lanta) - its magnificent!

  • Stayed March 2010, traveled as a couple
    • Value
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Helpful?
Thank hbacke77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Birmingham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 22, 2010

I have only just started writing reviews hence the long time in between my trip and this review!
This hotel has been the best I have ever experenced (I have stayed a lot of 5* hotels). Even to this day my partner and I use it as a benchmark to all other hotels we have stayed in since! We staye din the plantation Villa which wsa delightful, it came with a outdoor shower (which we didn't use), outdoor garden with sunloungers and a bath (which was a luxury) and indoor bathroom. The decor was fantastic - funky, modern yet cosy still.
There is a beach nearby however as with most beaches e necountered in Phuket, it was dirty and we found that the hotel had enough pools for us to choose from!
Breakfast was fantastic - great range of food. We also tried out the buffet at night, the Thai restaurant and also room service - all of which we thoroughly enjoyed. Some may find the food a bit pricey and there is little choice outside the hotel as it is not near any major places of interest but you're on holiday - spoil yourselves!
The hotel also had free computers in the library for guests to use, a selection of DVDs to watch in your room and free pool tables in the bar area!
I hope to visit this hotel again in the future!
If you want to do a lot of sight seeing this probably isn't the hotel for you (which is why we moved to a hotel in Patong after this hotel) but it is a lovely resort where you can just relax by the pool and soak up the sun.

  • Stayed June 2007, traveled as a couple
    • Value
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Helpful?
Thank syspang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 21, 2010

We had the privilege of staying at the Indigo Pearl from the 1st -8th April. We wanted the luxury of a 5 star resort , but be near a village so that we could experience Thai food & culture, & be close enough to an unspoilt beach away from crowds. After much research , Indigo Pearl ticked all the boxes, & it didn't disappoint. The fact that it is 5 mins drive from the airport is an added bonus.
Contrary to previous reviewers , we loved the stunning open reception area , which is where we were met on arrival by Pang , the lovely Guest Relations Officer, who welcomed us with ice tea & cold flannels, as she orientated us & took us to our rooms on electric buggies.
We opted for the standard Kelly Quarter rooms as we required a second room for our 3 sons, aged 18, 15 & 9 yrs, & we didn't anticipate being in them much. The rooms were clean , comfortable & had easy access to the beach & all the resort facilities.
One evening we were invited to a The Rever Bar for wine & canapes with the staff,& the General Manager , Arnaud Girodon , a very charming & down to earth Frenchman, sat with us for some time & seemed genuinely interested in us & our thoughts on the resort, & was able to give us some of it's history.
Indigo Pearl is an independently owned by a tin mining family. They hired an American architect who thoughtfully designed this chicly, sophisticated resort blended with beautifully maintained landscaping with ,a tin mine theme.
We used as many of the resort facilities as time would allow. Our 15 yr old son loved his private Thai boxing class, held in the gym which we visited on a few occasions, was well equipped & next to the tennis courts.
The pools were all as gorgeous & inviting as in the photos. We particularly enjoyed happy hour cocktails @ the swim up Plumb Bob bar where they had a DJ some afternoons , or they played Cafe Del Mer type music which created just the right ambience.
Breakfast was amazing & catered for all tastes & cultures. We never needed lunch. We had a divine birthday dinner for one son @ Black Ginger , complete with birthday cake & the lovely staff singing Happy Birthday. We found all the resort staff to be friendly & obliging. Room service prompt & efficient.
The beach is across a narrow street & is lined with great restaurants ; very inexpensive ,with fresh tasty food (recommend Batik). How could you not love dining right on the beach , watching the setting sun.
Nai Yang Beach is picturesque with white powder sand & turquoise water, with a perfect temperature.
We were well looked after by the beach club. Plenty of sun beds & towels & a bar. It was the extras that made it special, ice cold water, small cups made of leaves with fresh fruit, popsicles,
& cold flannels. The staff were always polite & helpful.
Lee was great with the boys . One day they disappeared from site on kayaks,& he jumped in his rubber dinghy to rescue them even though we assured him that we weren't worried for their safety . He let our 9 yr old steer the dinghy back ; which made his day.He stayed with them while they were learning to windsail.
The people in the village are gentle & trustworthy. On the beach, the children come around offering ice creams & drinks, & the women offer massages , but they are not persistent or intrusive.
We booked elephant rides though the small tourist office across the road from the resort, & hired a car (Aus $30/day) , so that we could drive to the night copy & food markets ,& the next day to Patong for parasailing, jet skiing & fish spa( hilarious).As we made our way back up the coast dropping in at other beaches, we were happy that we had chosen Indigo Pearl & Nai Yang Beach. My only regret was that I didn't do the Thai cooking course @ Moo's kitchen . Guess I'll have to go back!

  • Stayed April 2010, traveled with family
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Helpful?
2 Thank gozee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
5 of 5 bubbles Reviewed April 19, 2010

My wife and I spent 3 weeks travelling around Asia and wanted to finish our trip off in a nice relaxing manner. Spending days by the pool reading and drinking was the goal. We didn't really want to spend the time in the hussle and bussle of Patong Beach (approx 30 - 45mins away).

Based on what we wanted to get out of Phuket, the Indigo Pearl was PERFECT. Beautiful restaurants in the resort, great facilities, beautiful room, wonderful staff. We opted for the Private Pool Pavilion and the private pool did not go to waste.

Private cars were a great option for heading into town etc. they drop you off, and come back after a few hours to pick you up. Air conditioning in the vehicle is a major benefit than using taxis, quite reasonably priced as well.

One suggestion would be to experience the Moo's Kitchen cooking class, its a very fun day spent at the markets picking fruit and veg, cooking back at the resort and then eating all the great creations at lunch. Definately a must.

  • Stayed October 2009, traveled as a couple
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Helpful?
Thank Boz78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed April 19, 2010

This is a lovely hotel. I really can’t add much that hasn’t already been said, interesting and unique design, great staff (I was impressed with everyone’s English even the friendly groundkeepers who if you looked lost would ask where you were going and if you needed help.. so sweet... since I got lost a few times). One of the best hotel orientations at check in I’ve every had. The resort is large so I might have missed some of the facilities if they hadn’t been pointed out.
The prices at the restaurants are really very reasonable and the food and drinks were delicious.

The only suggestion I’d have is that one of the three pools be a non-smoking pool or a large area at each designated non-smoking. Most of the hotel guests appeared to be European and smokers so it was our experience that it was hard to get away from the second hand smoke while at the pool. (But we’ve found this to be true at most tourist hotels in Asia)
As we’d just arrived from some much more rustic accommodations one of our favorite things about this hotel was the wonderful mattress. So comfortable! We will defiantly take another long weekend trip to Indigo Pearl in the future.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank ARSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed April 18, 2010

We had the privilege of staying at the Indigo Pearl from the 1st -8th April at the start of a 16 day holiday in Thailand. We wanted the luxury of a 5 star resort, as close as possible to a beautiful beach with turquoise water & white sand, with a local village to experience Thai food & culture , without the crowds. After much research, Indigo Pearl was the one that ticked all the boxes,& we weren't disappointed. The fact that it is a 5 min. drive from the airport was a huge bonus ( it is actually relaxing lying on the beach watching the planes ,as you can't hear them).
Contrary to previous reviewers , we loved being welcomed in the stunning open pagoda style reception area by Pang , the guest relations officer, who orientated us as we cooled down with ice tea & cold towels.
We chose the cheaper Kelly rooms as we required a 2nd room for our 3 sons aged 18, 15 & 9 years, & we didn't anticipate spending much time in them.The rooms were very adequate, comfortable, clean & accessible to all areas of this well designed resort.
All staff members were amiable & obliging. Room service , always prompt.
We were invited to cocktails at Rebar by the General Manager , a very approachable & down to earth Frenchman, Arnaud Girodon , who sat with us for some time & seemed genuinely interested in us & out thoughts about the resort.
Indigo Pearl is an independent resort owned by a tin mining family who empolyed an American architect to thoughtfully & stylishly design this very chic resort ,with a tin mine theme. The gorgeously well maintained landscaped gardens blend in perfectly . Unlike many beach resorts world wide, it has been cleverly designed not to spoil Nai Yang, as it can't be seen from the beach .
We utilised as much resort facilities as time would allow. Breakfast at the Tin Mine was opulent, catering to every culture. We went to the elegant Black Ginger for our son's 15th birthday ,a gorgeous traditionally Thai restaurant set in the middle of a pond. The same son also loved his Thai boxing class at the gym, which is set beside the tennis courts, & is well equipped.
The family pool is large ,& very inviting . The 14 yrs & up pool , great for a dip on the way back from the beach ,or just to lie on a sun bed & read a book away from the kids. This wet edged pool looks over several amazing ghost palms to the other adult pool , which we loved to frequent at 4pm (happy hour) at the swim up Plumb Bob bar for a cocktail while Cafe Del Mer type music created the perfect ambience .They had a DJ some afternoons.
The beach is just across a narrow street with a small village of restaurants & bars. We tried several of these for dinner & found the food authentic , fresh & cheap (recommend The Batik) & who wouldn't love dining on the beach watching the setting sun.
During the day the beach club really looks after you. We never had trouble attaining sunbeds . Towels were always plentiful . The extras, eg.little cups made out of leaves with fresh fruit, popsicles, iced water & cold flannels felt decadent.
Lee , the beach club manager, went above & beyond to help with water sports . When our boys disappeared from site to explore a small island, Lee was out to them in his rubber rescue boat like , "Bondi rescue", even though we assured him that we weren't particularly worried. He also spent a lot of time helping them learn to wind sail.
The locals are gentle, friendly people. Their children were on summer holidays while we were there & a few were working on the beach , selling ice creams & drinks . Along with the massage ladies , they quietly offered their services without being intrusive.
Locals with long boats will take you to neighbouring beaches for jet skiing & parasailing.
We opted to hire an airconditioned car ($30Aus dollars /day) to visit the night copy markets near Phuket town (about 40 mins drive),& the next day to visit Patong for jet skiing , parasailing & fish spa(hilarious).The drive was easy & roads good. We visited a few of the other beaches on the way back to Nai Yang & were satisfied that we had chosen the right resort for us.

  • Stayed April 2010, traveled with family
    • Value
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Helpful?
Thank elephant15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed April 12, 2010

We booked the hotel through their website, which had an offer of a free upgrade when booking a standard pearl suite dependant on arrival. When we arrived at the airport we were greeted by a resort staff who knew exactly who had been expecting us (we hadn't even given them our flight details). When we got into our hotel transfer air conditioned people carrier, the driver handed us ice cold towels scented with jasmine and ice cold mineral water. Thank god, as the heat was 35 degrees! This was when I knew that the resort was going to be amazing.

The trip to the resort took all of 5 minutes and we drove through the National Park to get to our hotel, it was all lovely and serene. Just as we expected and were hoping for.

A check - in staff was already there to meet us and sat us down with a chilled Loganberry drink and more of those wonderful scented towels! She went through our reservations with us and explained that the suite that they were going to upgrade us to was not available and offered us a Plantation Villa (still free!!). As the resort was massive she took us to our villa on a golf buggy and showed us around our villa. It was amazing, we had our own pagoda for chilling out at night and where we had dinner some nights, in-house spa room, outdoor shower and bath tub as well as an indoor one! The place was amazing!

Everything at the resort looked exactly like it does on the website!

At dusk, the staff comes to light our mosquito coils and left us gifts during turning down service. All of the toiletteries smelt of jasmine and gardenia. In fact the whole place smelt like it :) Jasmine and gardenia are my favourite smells! Reminds me of my Grandmother garden path!

Everyone staff members that we passed would greet us and everyone was very pleasant. Service was absolutely five star all the way. Even when my boyfriend ran out of contact lens solution they offered to drive us to the main town to the pharmacy free of charge. Lucky we found some at the local supermarket a hop skip and a jump from the resort.

We ordered room service on our first night as we were so tired, it was amazing (I am Thai and the flavours blew me away!) and not expensive. It is more than you would pay for in a local restaurant but £12 for 2 mains and a starter at that quality is not bad at all!

They also have drinks packages where you can fill up your mini bar with...not cheap but not crazy prices either. We had 2 bottles of wine, 6 cans of soft drinks and 6 fresh juices for £30. Lasted us a few nights! They always leave you plenty of mineral water about 4 litres a day) free of charge each day.

We had a very early check out at 05:30am! They had packed us a breakfast box to take with us on our Bangkok bound flight! Filled with croissants and jams, juices, sausages, bacon and boiled eggs.

Everything about this hotel was amazing and completely spot on. We stayed there for 5 nights and had an amazing time. The local restaurants are just 5 minutes walk from the resort. They have 2 beach clubs at either end of the beach. Three adult swimming pool with a bar (thumbs up)!

Highly recommended stay and we would certainly return.

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
2 Thank Everlong08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Slate

Property: The Slate
Address: Nai Yang Beach & National Park | 116 Moo 1 Sakhu, Thalang, Phuket, Nai Yang, Sakhu, Phuket 83110, Thailand (Formerly Indigo Pearl)
Location: Thailand > Phuket > Thalang District > Sakhu > Nai Yang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Nai Yang
#1 Luxury Hotel in Nai Yang
#1 Top resorts Hotel in Nai Yang
#1 On the Beach Hotel in Nai Yang
#1 Family Hotel in Nai Yang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Slate 5*
Number of rooms: 177
Official Description (provided by the hotel):
Nestled in its own private paradise adjacent to unspoiled Nai Yang Beach and Phuket Airport. A Bill Bensley design masterpiece and a member of Design Hotels, The Slate manifests an avant-garde expression of Phuket heritage, its rich culture and traditions with bold design and fearless imagination. A place where family legacy meets raw design, industrial beauty interrupts with unexpected elements. The all-suite property offers 177 accommodation choices, 7 luxuriously designed Pool Villas, 8 restaurants and bars, 3 outdoor pools, beach club, art gallery, fitness studio, tennis courts, 'Tin Box' kids club, award-winning Coqoon Spa, conference facilities and Thai cooking classes. ... more   less 
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Also Known As:
Indigo Pearl Nai Yang
Indigo Pearl Phuket
The Slate Phuket/Nai Yang

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