We stayed in the pool villa which was very comfortable and impressive on arrival as the pool was very clean as was the room and bathroom. The main pool area was also very nice and many of the staff were friendly and attentive. The food and beverage manager made a lot of effort to get to talk to his guests and was very friendly. The singers at the bar were very good at night time. Pool side drinks service would have been good though and I'm sure given the pool area a bit more atmosphere.
We stayed in the villa for 2 weeks and thought the upkeep of the room could have been better. The daily clean was a bit hit and miss and much of the bathroom wasn't cleaned regularly (such as the mirrors and shower area) and the floor wasn't cleaned everyday. We have a 4 month old so being at ground level we noticed the dirty floor. After the first few days, the pool staff stopped cleaning our pool so we requested a few times over a few days for our pool to be cleaned. This didn't happen until I went to the reception and asked to talk to manager. The service in the restaurant was also a bit hit and miss as we went for breakfast most mornings and some mornings we were ignored and the staff weren't very friendly and our breakfast wasn't cooked very well (undercooked eggs or things missing from our order). Overall I would say that it was inconsistent, some days good and other days I felt like we weren't receiving the service we were being charged. One other annoying thing was when you ordered room service, they rang to ask you to open your door I am guessing because many guests lock their doors to the villa area but quite a few times our baby was asleep so this phone call woke her up. They could have another system of asking you to leave your door unlocked when you place the order.
- Official Description (provided by the hotel):
- Integrating both resort and residential living, Cachet Resort Dewa Phuket with its 56 new deluxe rooms, 13 pool villas, 15 grand pool villa and 46 one and two bedroom residences,offers the perfect retreat for the discerning traveler seeking a tranquil, tropical beach holiday amidst true Thai hospitality. Complimentary hi-speed internet & wifi, 24 hours room service, kids room, fitness room, Spa, jacuzzi, laundry service, bakery, library, close proximity to Blue Canyon Golf Course, airport and marinas. ... more less
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- Also Known As:
- Dewa Phuket Nai Yang
- Dewa Phuket Hotel Nai Yang
- Cachet Resort Dewa Phuket - Nai Yang Beach