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“A little hit and miss”

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Cachet Resort Dewa Phuket - Nai Yang Beach
Ranked #4 of 9 Hotels in Nai Yang
Certificate of Excellence
Reviewed March 24, 2014

We stayed in the pool villa which was very comfortable and impressive on arrival as the pool was very clean as was the room and bathroom. The main pool area was also very nice and many of the staff were friendly and attentive. The food and beverage manager made a lot of effort to get to talk to his guests and was very friendly. The singers at the bar were very good at night time. Pool side drinks service would have been good though and I'm sure given the pool area a bit more atmosphere.

We stayed in the villa for 2 weeks and thought the upkeep of the room could have been better. The daily clean was a bit hit and miss and much of the bathroom wasn't cleaned regularly (such as the mirrors and shower area) and the floor wasn't cleaned everyday. We have a 4 month old so being at ground level we noticed the dirty floor. After the first few days, the pool staff stopped cleaning our pool so we requested a few times over a few days for our pool to be cleaned. This didn't happen until I went to the reception and asked to talk to manager. The service in the restaurant was also a bit hit and miss as we went for breakfast most mornings and some mornings we were ignored and the staff weren't very friendly and our breakfast wasn't cooked very well (undercooked eggs or things missing from our order). Overall I would say that it was inconsistent, some days good and other days I felt like we weren't receiving the service we were being charged. One other annoying thing was when you ordered room service, they rang to ask you to open your door I am guessing because many guests lock their doors to the villa area but quite a few times our baby was asleep so this phone call woke her up. They could have another system of asking you to leave your door unlocked when you place the order.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank nathan4774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Dewa, Manager at Cachet Resort Dewa Phuket - Nai Yang Beach, responded to this reviewResponded March 27, 2014

Sawasdee from Dewa Phuket Resort!

Thank you for taking time out of your schedule to review our hotel! While it is clear that you did enjoy your stay, I see that in certain areas, we may have fallen short of your expectations, and for that I apologize.

However, I can happily say that we have already taken action regarding your experience in our restaurant, and we have brought in new management and staff to guarantee that every guest has an amazing dining experience while in either of our restaurants, The Terrace Grill and the Break & Butter Bakery.

Concerning the upkeep of your room, I apologize for this as this is not our standard, and new protocols are now in place for our longer stay guests. When guests stay longer than a few days, it sometimes is difficult to maintain the gardening inside of the private pool villas, simply because we do not ever want to "impose" on our guest and their privacy. We always try our very best to provide adequate cleaning inside the boundaries of the walls (of the private pool villas), without having to disturb the guest, so this is done in conjunction with housekeeping, which we only have a limited time to ensure that we are out of the room before the guests return. I apologize that, for your stay, we may have fallen short in this area.

I only hope that you give us the opportunity to exceed your expectations during your next trip to Phuket!

Sincerely,
Mark Stanley
Ecommerce Manager
Dewa Phuket Resort

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Reviewed March 22, 2014 via mobile

Very nice located close to the beach. Spatious and quit rooms. Perfect for a long weekend away with the family. I recommend it for families with young kids. Tip: the beach in this time of the year is wonderful in the morning.

Stayed: March 2014, traveled with family
2  Thank Cece-74a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Dewa, Manager at Cachet Resort Dewa Phuket - Nai Yang Beach, responded to this reviewResponded March 27, 2014

Sawasdee kap from Dewa Phuket Resort!

Thank you for your kind words, we are happy to hear that you enjoyed your stay here at Dewa Phuket.

We hope to see you again soon!

Sincerely,
Mark Stanley
Ecommerce Manager
Dewa Phuket Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

We stayed here for a week celebrating our ruby wedding anniversary and chose a pool villa,the villas are amazing they had decorated the bed with towels like swans and flower petals very romantic also a card from the hotel.they are very private and kept very clean,the whole resort is lovely,the mossies didn't bother us as they spray the villas and light coils at turndown service.the beach is great and clean also it's nice to stroll through the national park opposite.we hardly heard any aircraft noise at the resort,plenty of bars and restaurants in the village it's low key not much shopping though,breakfast is good apart from taking off lots of lids of nuts etc maybe some different tubs would be easier to use just my suggestion! The food is of a good quality aswell,we really enjoyed our stay the staff we found friendly and will return back to the dewa in the future

Stayed: March 2014, traveled as a couple
1  Thank sheilaNottsUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Dewa, Manager at Cachet Resort Dewa Phuket - Nai Yang Beach, responded to this reviewResponded March 27, 2014

Greetings!

Thank you for your kind words. All of us at Dewa Phuket Resort are very pleased to here that you enjoyed your stay during your ruby anniversary, and that we were able to live up to your expectations! We aim to please, so we thank you for reciprocating the "love" by leaving your very positive feedback about our team and resort!

We hope to see both of you again here soon!

Sincerely,
Mark Stanley
Ecommerce Manager
Dewa Phuket Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

Phuket is a busy island, popular with party-goers looking for bargain accommodation, food and nightlife. The resorts and beaches in the south are VERY popular,, half close your eyes and you could be in the Cost del Sol! Nai Yang offers a very different experience, a beautiful, quiet beach (especially at the northern end) with lots of nice restaurants and a smattering of shops. The Dewa Resort is situated at the peaceful top end of the bay, a short stroll through the trees to the beach. The rooms are spacious, light and well equipped, we had a pool villa and loved it. With an outdoor bathroom (twin basins, shower and huge roll-top bath), a plunge pool (about 4m square) to cool off in or take a moonlit dip. The hotel has two good sized pool, neither of which was busy with most guests spending time on the beach where the hotel has sunbeds (when these are full it's cheap to hire sunbeds with better shade, free water and bar service nearby). Drinks and food at the hotel are reasonable by any normal standards, but about twice the price of nearby restaurants and bars, this means that the hotel is mostly very quiet which is a shame as the food and entertainment is very good. Breakfast is excellent, with something to suit most tastes, service is also excellent as are all the facilities, lots of towels for pool and beach, free bikes to borrow, this really is a great hotel, not perfect, but any small faults are really not worth mentioning. The hotel spa is also worth a visit, had probably the best massage ever here, highly skilled therapists who really know their stuff. We subsequently stayed further south in Kata/Karon area and wished we were back at the Dewa!

  • Stayed: March 2014, traveled as a couple
    • Value
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3  Thank SteevieBSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Dewa, Manager at Cachet Resort Dewa Phuket - Nai Yang Beach, responded to this reviewResponded March 27, 2014

Sawasdee From Dewa Phuket Resort!

Thank you for the kind words about our resort. Just like you said, Nai Yang Beach is a great "getaway" from the hustle and bustle of Patong, and we consider it a positive that we are situated here as opposed to right in the middle of the "chaos" that is Patong.

Many people ask, "how far is it to patong?" hoping that it isn't too far, but the minute they land and have a chance to see Nai Yang Beach, they are happy to be away from the touristy area and are able to find the peace and quiet that they so want during their holiday. Because we know that Patong and the nightlife are important to some holiday makers, we provide a free shuttle to Patong and even Phuket Town once daily.

We are very happy to hear that we lived up to your expectations, and we only hope to have the opportunity to exceed your expectations next time!

Until next time, from the sunny shores of Phuket,

Mark Stanley,
Ecommerce Manager
Dewa Phuket Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014 via mobile

We choose this hotel after flight from the UK as a staging post before touring the area in March 2014. It is close to the airport and adjacent to the beach in a quiet and beautiful spot.
We arranged pick up from the airport on arrival and were delayed by some 3 hours but driver was there with our names on his board.
As it was 2am when we arrived checking was ready and quick as soon as we got out the taxi.

Breakfast had a good choice and was very nice.
Room (or apartment) was clean and had great facilities.

There was some confusion at departure about them having a taxi to the airport for us but not a major issue.

If you need a few days to relax at the beginning or end of your trip and want to be close to the airport this would be my choice.

Stayed: March 2014, traveled as a couple
Thank DorsetLarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Dewa, Manager at Cachet Resort Dewa Phuket - Nai Yang Beach, responded to this reviewResponded March 20, 2014

Sawasdee from Dewa Phuket Resort!

Thank you for your kind words. We are very happy that you chose to stay with us to kick off your March vacation here in Phuket, and we hope we lived up to your expectations, or even better, surpassed them!

We hope to see you again the next time you travel to Phuket!

Sincerely,
Mark Stanley
Ecommerce Manager
Dewa Phuket Resort

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Reviewed March 13, 2014 via mobile

Im writing this review as i wait for my ride to the airport in the dewa lobby. It was quite simply the best of the three places we stayed in thailand. Service as usual in thailand was lovely and wonderful especially regarding our one year old daughter. The location(nai yang beach) is beautiful and serene even though close to the airport. The local shopping and restaurant village is only a 5min walk down the road and is so laid back and relaxed. Head left outside the front of dewa and there is a little shop that sells drinks and snacks. They do iced chocolate and iced milo in a bag and its lovely and refreshing.The food is all good at dewa and there plenty of choices in the village also(baan ra tree
And lees pizzeria recommended). We were kindly upgraded to a pool villa and oh my what a great villa it was. Once bubs was asleep at night my wife and i would jump in our own 1metre deep pool for a cool down. Housekeeping is twice a day!!! Night time service includes a little snack on your pillow,lighting of a mozzie coil burner outside and general housekeeping. There are a few mozzies here but we did not get bitten once,not sure if because of mozzie spray included in room or what. There are two big pools,we preffered the main pool due to its freeform and scenery. Bamboo bar next to pool is laid back and relaxing with live music i think everynight.The beach is literally across the road from dewa and is quite nice. We walked up to the airport along the beach which took about half an hour and got a taxi back.to stand under the planes when they were coming into land was an experience ill never forgot and it was free!!! There is a local market about 500mtrs before dewa that is open tues,thurs and saturday i think.great place to see some different foods and little souvenirs you can buy.The grounds are beautiful and very well kept at dewa with the gardeners constantly working on them.all staff are lovely from housekeeping to gardeners to waiters and waitresses and reception. If we come back to thailand again we will most definetly finish our trip at dewa. It is without a doubt PERFECT!!!

Stayed: March 2014
2  Thank Rareairunc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Dewa, Manager at Cachet Resort Dewa Phuket - Nai Yang Beach, responded to this reviewResponded March 19, 2014

Sawadee Khap from Dewa Phuket Resort!

Thank you so much for leaving your feedback about our resort...we know that you are very busy, so we thank you for taking the time out of your schedule!

Your review is a shining example of why so many people choose Nai Yang beach as a vacation destination, not just because the amazing Dewa Phuket Resort is here, but also because of the surroundings. :)

We are quite fortunate to wake up every morning to a beautiful unspoiled beachfront to the right, Sirinath National Park adjacent, a local village just down the road, and a weekly market about 5 minutes up the road.

Some people are worried about the proximity to the airport, but once they arrive here, they are surprised that there is virtually no noise from the airport, and on the positive side just like you said, people can walk a short distance (25/30 mins) to see planes land, which is always a nice adventure, especially for children.

We appreciate the fact that you took the time to compliment our staff and resort, and it is these type of reviews that keep us going strong, and remind us why we are in business.

We hope to see you again very soon!

Sincerely,
Mark Stanley
Ecommerce Manager
Dewa Phuket Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

I cannot say enough good things about this place! Stayed in a 2 bedroom apartment with my hubby & 2 kids. The accommodation is beautiful, restaurant is fantastic & staff are excellent. Across the road from Dewa is Nai Yang beach, the beach is peaceful & beautiful. There is a kids club in the resort, my daughter loved it. The spa in the hotel is great. There are 2 gyms & 2 pools. The bamboo bar which is next to the restaurant & main pool have happy hour daily & serve delicious cocktails. Located close to the airport but you don't hear any airplane noise, 1hr drive to Patong, away from the hustle & bustle. A free daily shuttle to Phuket town & Patong is available but you need to book in advance as seats fill quickly. There are many restaurants on the beach only a short walk away as well as a few shops. Can't wait to stay here again!

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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2  Thank DLMcK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Dewa, Manager at Cachet Resort Dewa Phuket - Nai Yang Beach, responded to this reviewResponded March 19, 2014

Hi,

Thank you for taking the time to leave a review.

Our team is very happy to hear that you and your family enjoyed your time while here in Phuket and at Dewa Phuket Resort.

We can't wait to see you all again next time!

Sincerely,
Mark Stanley
Ecommerce Manager
Dewa Phuket Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cachet Resort Dewa Phuket - Nai Yang Beach

Address: 65 Moo 1 T.Sakoo Road | A.Thalang, Nai Yang Beach, Nai Yang, Sakhu, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District > Sakhu > Nai Yang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Nai Yang
#3 Luxury Hotel in Nai Yang
#4 On the Beach Hotel in Nai Yang
#4 Top resorts Hotel in Nai Yang
Price Range: $77 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cachet Resort Dewa Phuket - Nai Yang Beach 5*
Number of rooms: 130
Official Description (provided by the hotel):
Integrating both resort and residential living, Cachet Resort Dewa Phuket with its 56 new deluxe rooms, 13 pool villas, 15 grand pool villa and 46 one and two bedroom residences,offers the perfect retreat for the discerning traveler seeking a tranquil, tropical beach holiday amidst true Thai hospitality. Complimentary hi-speed internet & wifi, 24 hours room service, kids room, fitness room, Spa, jacuzzi, laundry service, bakery, library, close proximity to Blue Canyon Golf Course, airport and marinas. ... more   less 
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Also Known As:
Dewa Phuket Nai Yang
Dewa Phuket Hotel Nai Yang
Cachet Resort Dewa Phuket - Nai Yang Beach

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