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“Great hotel, superb new year break”

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Best Western Crown Hotel
Ranked #1 of 1 Hotels in Boroughbridge
Certificate of Excellence
Stalybridge, United Kingdom
1 review
“Great hotel, superb new year break”
Reviewed January 3, 2013

We have just returned from our New Year Break at the Crown Hotel in Boroughbridge. We stayed for three nights. We can't fault a thing. The staff are so friendly and seem such a happy crew. Our room was very comfortable and spotlessly clean. The leisure facilities are wonderful. The food was excellent, especially the New Year Gala dinner. Breakfasts were also scrumptious. I have to say considering this is a three star hotel it far exceeded our expectations.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mervyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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642 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Newcastle upon Tyne, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 2, 2013

We have just returned from a brilliant stay at the Crown. All the staff without exception were so helpful and friendly without being intrusive. The bedrooms were warm, spotlessly clean and comfortable - even the electric plugs were in the right place for us women to do the hair! - We used the leisure facilities - again excellent - from the secure car parking to the choice of meals great - don't change a thing Emma Lee you have a great staff - hope you all have a very Happy Healthy 2013 - and you never know Mel we may just meet up again soon in Lanzarote!!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank sheila62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2013 via mobile

Went for the 2 night newyears package. What a fantastic time we had. We were made to feel very welcome by Steve mark and mel to name a few. We did not come across one member of staff that didn't go the extra mile.

The rooms were very comfortable we had the executive rooms.

The food was some of the best I have ever had. Sunday night off main menu 4 different meals and not one of us had anything to complain about. Last night was the gala dinner which again was exceptional we all enjoyed every course.

The breakfast on both mornings was excellent.

Will definitely be returning soon.

The staff are a credit to the management.

Thank you. Michelle Ruddock

Stayed December 2012, traveled as a couple
Helpful?
Thank mrsb4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hull
Level Contributor
3 reviews
Reviewed January 1, 2013

Stayed for New Year break arriving on 30-Jan, leaving NY Day. We went as a party of 2 couples.
Thoroughly enjoyed stay; excellent value for money. Breakfast was 1st class both days with ample choice and very well cooked, good quality products. Evening meals on both nights were also very good and the NY Gala dinner was a real treat. Also had midday lunch which was excellent although much more substantial than we had been expecting. We managed to put it away nonetheless.

Staff could not have been more helpful, and whilst all were going out of their way to make us feel welcome we would like, in particular, to thank Steve and Emma on the management team, Lisa on reception, who went out of her way to provide us with help and information on local walks, and Mark and Mel who looked after our table at the NY Eve dinner and who obviously intended to enjoy the evening as much as us despite having to work - thank you!

Our room was comfortable (we had an Executive double). I personally found the bed a little cramped but then I am a large person so.....
The only minor point I would note is that the room was a little too warm. The room radiator had a thermostat but the towel heater in the en suite was full on and could not be turned off as the valve was stuck, and this really heated both rooms up to slightly above comfortable. However, leaving the window slightly open solved that but did then up the external noise level. Sometimes you just can't win :-).
The decor in the rooms was, for us, in keeping with the character of what is, after all, a very old building. This is not a sanitised, cloned hotel; yes it is part of Great Western but it has it's own personality and is the better for it. Personally I like a few flaws; sterile, perfect rooms are boring and impersonal - I felt welcome and at home here.

Fitness centre was good, used pool and sauna both days, but did not use gym.

This may be at odds with some other reviews but this was our experience and we will want to go back again, something I will look forward to.

Room Tip: Stayed in Executive double. Cannot comment on other room options.
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leyland, United Kingdom
2 reviews
Reviewed December 31, 2012

The 2 night New Year Gala package break was just what was needed. The hotel delivered all that it promised and more.The food on both evenings was excellent, as was the breakfast. The staff were all friendly and welcoming with a great sense of fun. This made our stay a very enjoyable experience and I would be happy to recommend this hotel to friends. The use of the leisure facilities made for a nice start and end to our day out. We also use the opportunity to visit the nearby Fountains Abbey which was a good day out, the free winter tour was very interesting and though a could wet day the tour guide made an hour and a half pass very quickly.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 18, 2012

Oh dear what a terrible disapointment, this is the 2nd time we have visited the restaurant as the first time was so good, but what a big let down.First of all there was no heating on so we were both cold throughout our stay, and a cold reception was given to us by the Front of House/Waiter.It took 30mins for our starter to arrive which was Pate and Salmon Fishcake which were both very nice to eat and well presented, then it went down hill. Our main course's were ordered with our starter but we still had to wait 40mins bearing in mind there was only 1 other table with 4 people who ordered after us, and 1 table of 2 who only ordered a sandwhich.My breast of chicken came with the bone still attached,but was so well done i could hardly cut through it, the home made chunky chips were burnt to a cinder i would have broken my teeth if i had tried to eat them. My partner ordered venison with a wild mushroom and bacon jus which can only be discribed as watered down burnt gravy, and the venison it's self was so over cooked it was chewy and tasted of liver i think it had been put in a microwave oven to be re-heated as that was the only thing to be warm the jus and veg were cold.We left most of our meal and told the waiter but no reason or apology was given, we even asked him if he was doing the cooking as well as the serving as he took so long with everything, which he replied ( i might as well be ) We told him we wanted to try dessert's and wanted to order another drink but he never came back to us, we had to go looking for him after yet another 25mins just to pay our bill.We found the waiter to be ignorant and he was not bothered about what we thought of the meal it seemed like he wanted things to be bad as if he was having a go at his employers have they asked him to work over xmas and he is not happy?.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SUSAN J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverley, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 2, 2012

We have stayed here several times but have just started reviewing. The place has real character. The staff are always friendly, helpful and a great source of local knowledge of where to go and what’s on.
The rooms we have stayed in are always comfy and cosy. We have stayed as a couple and with the kids. The gym, steam room and sauna is a great way to start or end the day, they are very clean.
Breakfast is fantastic and the restaurant/bar food all served to a very high quality.
As for the town, its got lots to offer, as has the rest of North Yorkshire.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank fussDrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Crown Hotel

Property: Best Western Crown Hotel
Address: Horsefair, Boroughbridge YO51 9LB, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Boroughbridge
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Boroughbridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Crown Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
If you are seeking a hotel in North Yorkshire, this 37 bedroom hotel has excellent accommodation, conference facilities and a large private car park. Leisure centre with indoor swimming pool, steam room, sauna, gym and sun-shower. York only 17 miles, Harrogate 10 miles, Leeds 28 miles. Easy access from junction 48 A1(M) makes the Crown Hotel Boroughbridge an ideal stay over for journeys between Scotland and the South, a great location for weekend breaks, holidays in Yorkshire with York, Harrogate, the Yorkshire Dales and other Yorkshire tourism attractions nearby plus a meetings and conference venue for training courses, business meetings, functions and events for up to 150 delegates. ... more   less 
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Also Known As:
Best Western Boroughbridge
Best Western North Yorkshire
North Yorkshire Best Western
Best Western Crown Hotel Boroughbridge, Yorkshire

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