We recently stayed at The Park Hotel for our Wedding Anniversary. On initially arriving we were very impressed with the grounds and the look of the hotel. We booked a luxury room (room 6) and it was very nice. Nicely set out, although we quickly realised we had no tea/coffee/milk so went to phone reception - however our phone didn't work. On going to reception, the receptionist was quite blunt and rude but came to look at the phone - they didn't solve this problem for our stay. Also the t.v. in our room did not work properly.
Again the following day housekeeping did not manage to leave tea and coffee, they did leave biscuits but they were stale.
We had breakfast and that was very good, however the staff had an air of being annoyed about them. They were not keen to help. This was echoed when we went for evening drinks. There was nobody behind the bar and I had to get the receptionist after ten minutes of waiting.
We enjoyed our stay and saw the poor service as pure comedy! We would go to each meal laughing about how bad the service was. However - not such a joke when you look at their prices. On reading their bridal package I read "the staff enjoy being part of your day and looking after you and your guests!" Well I'd love to see this as they really did not want to bother.
- Official Description (provided by the hotel):
- A Georgian mansion surrounded by two championship golf courses. Beautifully restored, classically styled and hugely inviting. The bedrooms, are set within the charming converted stables are decorated in a chic, contemporary style along with free Wifi and flat screen TVs, some even have ipod docks. The award winning Oakwood Restaurant is in a wonderful stone-vaulted Masonic lodge. Make the most of the golf courses or take the 4-mile trip into Bath - a beautiful World Heritage city. ... more less
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- Also Known As:
- Tracy Park Hotel And Country Club
- Park Hotel Bath
- Tracy Park Golf & Country Hotel Wick, UK - England