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Tracy Park Golf & Country Hotel
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All reviewspark and rideluxury roommain buildingmasons restauranttwo courseslovely settinglovely hotelfour posterbar menubeautiful roomfirst morninghuge bathroomwalk in showerminute drivegrounds are beautifulself servicewedding party
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Reviewed June 1, 2013 via mobile

Beautiful setting and really interesting building,but obviously focusing on golfers - not hotel guests.our room was really dark - blinds would not open. Bathroom small. No mirror ner hair dryer, and no clock. Soundproofing poor - could hear people above us talking.on plus side - bed really comfy, and towels huge and fluffy. Television massive - geared towards male guests?
Breakfast good but service poor - we had to ask for coffee. Overall disappointing and would not recommend - unless you are a golfer.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank 200Carolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TP_Management, Public Relations Manager at Tracy Park Golf & Country Hotel, responded to this reviewResponded July 30, 2013

July 30, 2013

Good Morning,

Thank you for taking the time to write a review on your recent stay with us at Tracy Park for which we are very grateful. We do take the comfort of our guests very seriously and strive to offer an affordable, high quality service to all our clients.

I am sorry to hear of your problems with the accommodation, we strive to offer a high quality of accommodation and service but unfortunately for various reasons we were unable to deliver to the standards we pride ourselves on at this particular occasion.

I hope that you will return to visit us and that your follow up review, should you wish to leave one, will be reflective of our solid commitment to customer service that we strive to offer all our clients on every visit.

Please contact me at matthew@tracypark.co.uk, if you would like to discuss your review further and resolve any issues you may have.

Many Kind Regards

Yours Sincerely,
Matthew Wofinden,
Marketing & PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013 via mobile

We stayed a couple of nights in May, the location and buildings are lovely and if you are into golf then it's ideal.

The club rooms are located in the old stable block and are spacious and comfortable. There was a wedding on one of the days/nights we were there but the noise didn't travel to the rooms which was great. However the room wasn't very clean, lots of thick dust on lights etc, drip marks on most walls, bathroom scaled up and floor dirty in corners. We are not overly fussy but it was very noticeable. Service also wasn't brilliant, our only request to reception rung through from the room was ignored despite assurances it would be taken care of.

Breakfast was fine albeit again with a number of orders taken but forgotten.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank TheSmiths-Alias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TP_Management, Public Relations Manager at Tracy Park Golf & Country Hotel, responded to this reviewResponded July 30, 2013

July 30, 2013

Good Morning,

Thank you for taking the time to write a review on your recent stay with us at Tracy Park for which we are very grateful. We do take the comfort of our guests very seriously and strive to offer an affordable, high quality service to all our clients.

I am sorry to hear of your problems with the accommodation, we strive to offer a high quality of accommodation and customer service but unfortunately for various reasons we were unable to deliver to the standards we pride ourselves on at this particular occasion.

I hope that you will return to visit us and that your follow up review, should you wish to leave one, will be reflective of our solid commitment to customer service that we strive to offer all our clients on every visit.

Please contact me at matthew@tracypark.co.uk, if you would like to discuss your review further and resolve any issues you may have.

Many Kind Regards

Yours Sincerely,
Matthew Wofinden,
Marketing & PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

We had great expectations of this hotel when we read the reviews but we found this hotel was not what it looked like. We arrived on a Saturday to find that there was a wedding being held at the hotel and we were unable to use the bar We were told we could get a drink in the clubhouse which turned out to be a prefab on the edge of the golf course We had a room in what I assume must have been the former stable block. Although the room was okay the bathroom was a let down with chipped tiles, black spots around the bath and the shower curtain ( I would have expected a screen} has an inch of scum at the bottom of it.I had to leave the curtain outside of the bath when having a shower. Breakfast was precooked food which was left in hot trays for self service and was a little overcooked when we arrived for breakfast.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Lynda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TP_Management, Public Relations Manager at Tracy Park Golf & Country Hotel, responded to this reviewResponded July 30, 2013

July 30, 2013

Good Morning,

Thank you for taking the time to write a review on your recent stay with us at Tracy Park for which we are very grateful. We do take the comfort of our guests very seriously and strive to offer an affordable, high quality service to all our clients.

I am sorry to hear of your problems with the accommodation & the quality of breakfast, we strive to offer a high quality of accommodation and service but unfortunately for various reasons we were unable to deliver to the standards we pride ourselves on at this particular occasion.

I hope that you will return to visit us and that your follow up review, should you wish to leave one, will be reflective of our solid commitment to customer service that we strive to offer all our clients on every visit.

Please contact me at matthew@tracypark.co.uk, if you would like to discuss your review further and resolve any issues you may have.

Many Kind Regards

Yours Sincerely,
Matthew Wofinden,
Marketing & PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2013

This hotel does have a lot of things going for it, location is stunning, as are the buildings, rooms are well furnished and breakfast was good.
However a few issues, when we arrived there was noone at the desk, fine we were late, it happens, however it did take 2 phone calls and the wait of a better part of half an hour for someone to arrive, which seems a bit silly.
The rooms did seem a bit small for the price, and also, the bathroom was bordering on being grubby, dust in the otherwise charming wooden doors, some sort of grub in the sink, limescale on the shower head that was blocking some of the holes for the water, i know it's not nice but it does come off from there with minimal effort and a thumb nail (I had a bit of a go at it, pet hate!), and there was some weird black grime round the secondary shower pipe, which again, seemed to come off pretty easily when i rubbed it! Which to me just smarts of a bit of laziness with the cleaning? Some of the grouting in the shower had gone moudly and outside had come away so tiles were loose.

I'm not the sort of person who goes round looking for things, taking sheets of mattresses and running round checking every surface with white gloves, everything there was very very obvious, and let an otherwise very pleasant stay down.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank emmapony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TP_Management, Public Relations Manager at Tracy Park Golf & Country Hotel, responded to this reviewResponded July 30, 2013

July 30, 2013

Good Morning,

Thank you for taking the time to write a review on your stay with us at Tracy Park for which we are very grateful. We do take the comfort of our guests very seriously and strive to offer an affordable, high quality service to all our clients.

I am sorry to hear of your problems with the accommodation, we strive to offer a high quality of accommodation and service but unfortunately for various reasons we were unable to deliver to the standards we pride ourselves on at this particular occasion.

I hope that you will return to visit us and that your follow up review, should you wish to leave one, will be reflective of our solid commitment to customer service that we strive to offer all our clients on every visit.

Please contact me at matthew@tracypark.co.uk, if you would like to discuss your review further and resolve any issues you may have.

Many Kind Regards

Yours Sincerely,
Matthew Wofinden,
Marketing & PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013

Just come back from a great value Saturday / Sunday golfbreak at Tracy Park with 11 golfers. The staff couldn't have been more been helpful both in the hotel and clubhouse. The service was outstanding by the staff and the full English breakfast and Sunday lunch were good. Tracy Park is ideal for a 'boys' golfing trip - it's 15 minutes from Bath for some great nightlife - the Rajpoot Indian is quality, and XL nightclub can offer some good vodka and VIP treatment. The golf courses are just right to provide a challenge, especially if the wind is blowing. The greens need a little TLC but overall when you can roll out of bed a little hung-over and the first tee is no more than a thinned 9 iron away, what more do you want?

  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank boxiestmonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TP_Management, Public Relations Manager at Tracy Park Golf & Country Hotel, responded to this reviewResponded July 30, 2013

Good Morning,

Thank you for taking the time to write a review on your recent stay with us at Tracy Park for which we are very grateful. We do take the comfort of our guests very seriously and strive to offer an affordable, high quality service to all our clients.

I'm grateful for your impressions of our golf course & I am pleased to hear that you enjoyed the surrounding area of Bath.

I hope that you will return to visit us and that your follow up review, is as complimentary as the review that I am responding to.

Please contact me at matthew@tracypark.co.uk, if you would like to discuss your review further, otherwise we look forward to seeing you again.

Many Kind Regards

Yours Sincerely,
Matthew Wofinden,
Marketing & PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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