Arrived early - girl on reception was snappy and told us we couldn't book in until 2pm. We knew that, but had arrived early after a long journy. No - would you like to sit in the library/use the bar/pool/etc. We were just inconvenient guests! But the rest of the staff were excellent, but as a first impression she let them down.
Our hotel room was fine - what we expected nce we reaised it was just an average conference styled hotel . But the worst bed EVER! I think the previous occupant had been 25 stone, because when we got into in it sank in the middle. It's not something I would expect the maid to notice, but cannot believe no-one else commented on it. Hairdryer okay, but the socket is under the dressing table and difficult to reach, especially if you have dodgy knees.
As for the late night fire alarm - an apology and explanation would have been nice. And an offer of a hot drink after standing outside for 20 minutes in the cold and dizzle. Even reception did not know why the next morning,but apparently they are "having the wiring checked." Suppose a false alarm is better than a non alarm.
And when we asked the staff for a map/car parks/park & ride info for Stratford we were told to follow the road signs."
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- Also Known As:
- Hotel Ettington Chase
- Ettington Chase Hotel Warwickshire