Having been booked into a "Family Room for 3" containing a double bed plus a single bed, it is only natural that any reasonable person would expect the room to accommodate 3 occupants. The website described its occupancy as "2 adults, 0 children" - which we assumed to be a mistake as it makes little/no sense.
Upon arrival, we were/felt interrogated by the check-in staff about the room, saying that "Family Room for 3" was merely the name for the room and not an indication of its occupancy, and that if we should have notified the hotel beforehand that we, as a family of 3 (and not 2), were to stay in the room. Ridiculous!
After a lot of faff regarding the room name, we were eventually checked in. The loo seat had very questionable stains... little droplets of dark stains circling most of the seat. The telly was missing its remote control. The beds, bed linen and pillows were comfortable. However, the single bed is location against the room's large radiator - so not for sleepers who don't like heat!
We had trouble using the phone and was unable to ring any outside numbers. The "Restaurant" button on the room phone was connected to the Reception instead of the restaurant. Eventually, we managed to order room service (arrived within a reasonable amount of time). The chips were nice, but avoid the fishcakes at all cost!
There was a wedding taking place at the hotel, which we didn't mind as it was a weekend in a country hotel so it was to be expected. In fact, the wedding reception room looked beautiful with all its fairy lights draping across the ceiling.
We were provided with a copy of our newspaper of choice in the morning, which they placed on the step of our room door. There was a wait to be seated for breakfast, which we didn't mind as it must have been busy with overnight guests from the wedding on the previous night. However, we were seated on a dirty table which had barely been cleaned. There were still bits of food/crumbs on the table AND chairs, and some of the cutlery had smear marks on them. We weren't sure if they were dirty or just badly cleaned, but stayed clear of them just to be safe. There were other clean tables around, so we weren't sure why we were seated on this particular one.
The breakfast itself was decent and had a variety of hot options, cereals, pastries, cold meats and juices. Our waiter at breakfast was a young chap, he was lovely and made a real effort. Toast was only available upon request, and ours never arrived!
The check-out was smooth. The two girls at reception were the same girls who also worked the previous evening; they were lovely and checked us out efficiently.
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- Also Known As:
- Hotel Ettington Chase
- Ettington Chase Hotel Warwickshire