My friend and I ate at Pizza Express, Bluewater, on Saturday lunchtime. The food was fine - just the usual Pizza Express fayre as you'd expect, but it was a rather surprising interaction that we had with the waitress which has prompted me to write this review.
Towards the end of our meal, a little girl on the table behind us was sick. Not the restaurant's fault, of course. Our waitress helped the girl's father to clear up the mess and mop the little girl up with paper towels. I thought it was surprising that the waitress was not wearing latex gloves to do this. I work with children, and one of the first rules of first aid is to reach for the gloves the minute ANY bodily fluid is spilled.
Being a bit "germ phobic" both my friend and I decided to go and settle our bill at the till rather than remain at the table. The other waitress at the till called our waitress over, away from the sick situation, to take our payment. Bearing in mind we had just witnessed her clearing up the sick with her hands, I asked her if she wouldn't mind washing her hands before taking my card for payment etc. I was very polite and humble as I asked, because I didn't want to make the waitress feel awkward.
Her reaction caught me completely off guard! She motioned to the sink (which was right behind her incidentally), and said defensively "I've already washed my hands!". My friend pointed out politely that she had just been back to the table, to which the waitress responded "I was only handing him baby wipes. I've washed my hands!". She then smelt her hands, and actually started to put her hands out towards us as if inviting us to sniff them!
Not wanting to make any more of a fuss we paid up and left....via the toilets to wash our own hands and my debit card!
We were shocked at the way the waitress reacted to our request. Even if she HAD only just washed her hands, surely as a professional, at the request of the customer she could have just turned around to the sink and washed them again?! We both felt very uncomfortable after the interaction, and worried about the germ being spread to ourselves, and to other staff as the waitress used the touchscreen till and card payment machine.
Perhaps some staff training on health and hygiene is required.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.