I went on my first ever trip to blue water on 13th May 2013, and quite frankly would never return!
The place is absolutely massive and at first a rather nice change from the older Lakeside Shopping Centre just over the water in Essex.
The array of shops is impressive and they do have a good selection, albeit mostly in the higher end league of expensive shops (there are a few "low cost" stores, but even these are quite expensive).
My main gripe with this place is the lack of information. I arrived early on Monday morning and asked for a few pointerrs (i.e. best food place for breakfast etc, were there any events on that day) and received a blank look from the assistant (ask that question at Lakeside and they're only more than happy to help - I think because they Lakeside staff actually shop at their place of work, where as Bluewater staff don't have a clue because they never set foot in there for anything other than work - a telling indication that the place is unwelcoming).
So after finding a small eatery that served a rather expensive breakfast bun style concoction with coffee, I started to meander around the place.
I then made the mistake of returning to the same information point and asking if Bluewater have any kind of loyalty scheme for regular customers or those intending to spend large amounts (as Lakeside does occasionally run)... again... a completely blank expression.
At that point I gave up, went to lakeside and got exactly what I wanted (spending rather a lot of money in the process) and had excellent customer service and assistance in the process.
It just goes to show... just because it's all spangly and new doesn't make it better than the alternative just around the corner.
Sorry Bluewater, it's Lakeside every time for me in future!
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