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“I would recommend that you stay elsewhere.”

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Le Cameleon Boutique Hotel
Ranked #1 of 3 Hotels in Cocles
Certificate of Excellence
Reviewed July 27, 2012

As an aside, this is the first negative review that I have ever posted to a travel website. My significant other and I have spent a significant amount of time traveling through Costa Rica . . . and we know what to expect and we do not have unreasonably high standards. Despite negative reviews of this hotel, we decided to stay and see what the nicest boutique hotel in the area offered; unfortunately, we regret this decision.

We were staying at a nice boutique hotel in Manuel Antonio, and on a whim, we booked a room for three nights at Le Cameleon. Upon our arrival, we were advised that we needed to pay for the entire stay upon check-in. Despite our misgivings (i.e. the fact that we would be forced to stay for three nights whether we liked the hotel or not), we were tired from the long road trip and simply handed over a credit card.

We were shown to a room that had the odor of chemicals and mold. We requested a different room. Though the second room had less of an odor, the odor was still present.

The exterior of the hotel is beautiful, but the interior of the hotel is pretty horrible (and best described as "trying too hard to be hip"). Both rooms were decorated in white--the floors, the walls, the curtains, the ceilings, all of the furniture. Although this hotel was built within the past three or four years, the rooms look terribly aged and tired. White furnishings and fixtures do not age well, and some of the white leather furniture looks filthy (i.e. as if it has never seen a sponge). The door to the bathroom is see-through...which is a shockingly impractical design choice that ignores the fact that many people value privacy while in the restroom.

Our first evening in the room, the shower was ICE cold. We called the front desk and were advised that because it was 8pm on a Sunday evening, the maintenance man was unavailable.

The staff of the hotel canceled a reservation that we made OURSELVES, for a horseback riding tour on the beach, at sunset on our last day in Costa Rica. We did not discover that the hotel accidentally canceled the reservation until the tour company failed to pick us up. We spoke with both the front desk and management regarding the fact that our horseback adventure had been ruined-- and were met with a muttered apology and a shoulder shrug (the body language was, "Well, what can we do about it?").

We were told that the hotel has hired staff from the local area of Puerto Viejo, which is something that I applaud. However, the staff needs to be trained on the basics with regard to hotel management. I feel badly writing this, as the staff are extremely well intentioned. However, it is too big of a task for a hotel to be properly run by people with insufficient training. Our second and third night at the hotel, the front desk was manned in the evening by one woman, who spoke no english, and who (we were told later) was a trainee. She would leave the front desk completely unattended for long stretches of time. She was doing her best to manage everything but she was clearly overwhelmed. On our second evening, I had to wait 20 minutes for her to get me a towel (as the maid left only one clean towel in the room); on our third evening, I had to wait almost a half hour for her to get me a bar of soap (as the maid decided to leave no soap in the room).

Our last morning at the hotel, we asked why a trainee would be left on her own at the front desk and we commented that the hotel seemed terribly understaffed. One of the employees stated simply: "There is no money."

If you are interested in staying at this hotel, I would recommend booking a room for only one night (to provide yourself with the freedom to move to another hotel if you are not pleased).

On a positive note, the Beach Club (across the street) is breathtaking. You need not be a guest at the hotel to use the Beach Club, and so whether or not you choose to stay at the hotel, I highly recommend that you visit the Beach Club.

  • Stayed: July 2012, traveled as a couple
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6  Thank VictoriaJoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward F, General Manager at Le Cameleon Boutique Hotel, responded to this reviewResponded August 1, 2012

Dear Guest,

Thank you for your feedback regarding your stay at Le Cameleon Hotel.
Unfortunately, our reservation policy does not give refunds for rainy days, Our hotel offers many activities that include movie nights, tours, table games, private dinners at Le Cameleon Loft and other actvities when the weather is not sunny. This is part of the charm of the tropics and that is why the natural beauty in Costa Rica is abundant and diversed. Our commitment is to ensure top service with simple luxury atmosphere. We take pride in training our employees to personalize the service of each of our guests. For a future stay, please contact me directly to ensure an unforgetable experience at Le Cameleon Hotel.
Thank you for your comments.

Best Regards,

Edward Florian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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316 - 322 of 788 reviews

Reviewed July 16, 2012

My new bride and I came to the Puerto Viejo area for our honeymoon after getting married on the Pacific Coast of Costa Rica. We had reservations somewhere else that was reported to be "four star", but sad to say we were hugely dissappointed. Scrambling to save our trip, we quickly went into Plan B mode to find better accomodations and came across a contemporary white tropical paradise known as Le Cameleon. We met with a very gracious host at the front desk named Gerardo, who toured the facility and room choices for us and answered all of our questions. We immediately knew that we found what we were looking for and immediately sighed in relief that our honeymoon was not ruined! When we checked in they even had a beautiful presentation of flowers on our bed to welcome us. What is even better, and the main reason for this review.....the entire staff made our trip so enjoyable. Each and every day we were greeted by warm smiles and impeccable service, and the laid back caribbean vibe settled us into a very relaxing honeymoon. There is a very nice and convenient beach club on their beautiful stretch of Cocles Beach, and breakfast, lunch or dinner....the food is wonderful! A big thanks to all who made our stay so special - Diana, Gerardo, Deybi, Marco (the awesome Chef), Ronnie, and Roberto. We were so impressed with your graciousness and beautiful paradise, and cannot wait to come back for a visit next year.

_ Sean & Natalie Madden

  • Stayed: June 2012, traveled as a couple
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1  Thank thesearch23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2012

Great place, excellent food at the restaurant, outstanding staff. We stayed with our 2 year old toddler and it was a very relaxing family getaway. Clean, safe and comfortable. Very good and complete a la carte breakfast.

Stayed: July 2012, traveled with family
1  Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2012 via mobile

We spent 5 nights at this nice hotel during our Honeymoon vacation in Costa Rica.
The service of the hotels stuff (reception, restaurant) was excellent. The breakfast (included) was wonderfull as well.
But the maintenance and the cleanliness of the rooms did not match the price of the room and must be improve. The furniture had rust, the air conditioner was noisy (we asked to changed the room), the room had all the time an oder of mold and sometimes we even smelled the sewerage. Most of the time we had lukwarm water in the shower.
We really enjoyed the place but we expected for the very high price we payed a better condition room than the hotel has to offer.

  • Stayed: June 2012
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Thank MeitalOhad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2012

We did not stay in the hotel (which I deeply regret as it looks a million times better than the Coco Loco Lodge where we stayed) but we used their Beach House Amenities during the day. Buy a drink and you can enjoy their"hamacas", shower, bar, all beach front line. Great service, good food.

Room Tip: AC a must.
See more room tips
  • Stayed: June 2012, traveled with family
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2  Thank FoxOlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2012

The hotel was really pleasant and nicely designed. Food was good, especially taking into consideration that food in general in the country is not particularly good.

The hotel was slightly worn down, but the design was great, rooms good, facilities nice and the beach perfect with the two wild sloths living in the palm trees.

The personnel, especially DIANA, was just amazingly friendly and helpful.

  • Stayed: May 2012, traveled as a couple
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Thank Edward B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2012

This place is truly amazing, the staff were all so nice and they were very helpful with my husband, he was writing them emails and coordinating everything to set up a romantic dinner with candles at the beach, that was the night he proposed!! Next day they brought us breakfast and gave us a congratulations flower arrangement with a letter from the staff. What a nice thing to do!! We loved it and loved the surrouding areas like Manzanillo Beach and please please... if you go to Limon make sure you visit the Jaguar Animal center, amazing place and you get to play with monkeys! yaaay

  • Stayed: December 2011, traveled as a couple
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Thank Sayuri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Cameleon Boutique Hotel

Address: | Limon, Cocles, Puerto Viejo de Talamanca 70403, Costa Rica
Phone Number:
Location: Costa Rica > Province of Limon > Puerto Viejo de Talamanca > Cocles
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Cocles
Price Range: $152 - $2,837 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Cameleon Boutique Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
Le Cameleon Boutique Hotel offers upscale beach accommodations within the tropical forest of Puerto Viejo, Limon. The 23 Rooms sit around the pool surrounded by lush tropical gardens, across the street from its Beach Club. The all-white minimalist rooms are decorated with a touch of bright colours and have all the comfort expected in order to have a restful night after your day at the beach or for your afternoon nap after touring the region. All the rooms feature A/C, Satellite TV, WiFi, Rain Shower, Mini Bar, phone, Ipod, Iphone docking station and amenities. You have a choice of King size, Queen size or two Full size beds. Should you prefer to hang around the hotel, we offer private Yoga classes, SPA treatments in our Jungle Spa, Ochio y Medio gastronomic restaurant, lap pool and cool water Jacuzzi, reading/lounging areas surrounded by wildlife and of course Noa Beach Club with its day-beds, hammocks, lounge chairs, bar and restaurant service right on Cocles Beach. ... more   less 
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Also Known As:
Le Cameleon Boutique Hotel Costa Rica/Cocles

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