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“The worst hotel I have ever stayed in”

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Kata Sea Breeze Resort
Ranked #23 of 56 Hotels in Kata Beach
Reviewed February 14, 2013

I stayed in this hotel for a few nights in January and I have to say it has got to be the worst place I've ever stayed at. The biggest fault was how rude the staff are. One example was when we arrived there was no direction to your room it was just a matter of get on with it.

The rooms were out of date and needed a big refurbishment and the food was awful. The organisation of breakfast was just shocking.....was too many people in a small area at one time and not enough tables and simple things like milk and butter weren't replenished. When you found someone to ask for some more they didn't understand you and walked off!!

Upon checkout I have never been treated so badly and was accused of taking stuff from the mini bar which we hadn't. When we disputed this and said we wouldn't pay for the items we didn't have they wouldn't back down and we ended up arguing with them for over half an hour. Not a relaxing end to your stay!!!! The silly thing was when we settled the bill because our taxi was waiting; had we not a boat to catch we would have only paid for what we had. When we said we wouldn't pay for it they called security on us! So after all the agro we gave in and paid because we had to leave they gave us a 2 year out of date can of beer!!! So they are just out to get extra money out of guests which is totally unacceptable.

So if you want a relaxing welcoming stay and don't want hassle when you leave avoid this hotel at all costs. The diamond cottage resort and spa down the road is much better.


  • Stayed: January 2013
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6  Thank Samantha_asapiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zeaza, Manager at Kata Sea Breeze Resort, responded to this reviewResponded February 16, 2013

Thank you for your valued comment, we are pleased to listen for all advices. However, from your comment, as we just expanded our hotel to 330 rooms and some staff are new for our hotel, they are now adjusting themselves to service better. Again, we are sorry for the situation which you met.

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226 - 232 of 641 reviews

Reviewed January 2, 2013 via mobile

We found the service only good if tips were involved, disorganized and hidden costs. Two rooms of our group were accused of stealing or breaking cups- and were going to be charged for them- but when escorted staff back to back to room they were clearly and obviously exactly where they should have been. Very odd. Not very friendly either which we found particularly unusual for this part of the world.

  • Stayed: January 2013
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5  Thank NewZealandishome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zeaza, Manager at Kata Sea Breeze Resort, responded to this reviewResponded February 16, 2013

Thank you for your valued comment. We are sorry for your unpleasant situation. As we just expanded the hotel and many staff are new to hotel, we are now training them to service better. Again, we are so apologize for your holiday.

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Reviewed December 2, 2012

My daughter and I were supposed to stay at the rico's bungalows, we were double booked in that hotel.
so by chance we ended up here in the sea breeze, which worked out quite well,
they have nice rooms big pool area, swim up bar, and a 10 min walk to the beach. the rooms are nice and clean, and we did have a problem with the air con, it started out at 26 degrees at night and worked it's way down to 22 through the night, I think that was more me than anything not knowing how to set it, I am used to putting it on 22 and leaving it.I have stayed at the kata beach resort ,too expensive but great hotel,, sugar palm, great location but noisy rooms, rico's bungalows,don't waste your money, and the country house, was ok,
I think I will try this place again next time.

Room Tip: we had a room overlooking the pool, but next time I will be getting a pool access room, they looked...
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  • Stayed: November 2012, traveled with family
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2  Thank aussiescorpion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zeaza, Manager at Kata Sea Breeze Resort, responded to this reviewResponded February 16, 2013

Thank you so much for your lovely comment. We are welcome you and your family back again for your next holiday.

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Reviewed November 9, 2012

Just regular 3* hotel in Phuket, but:
1) Very old furniture, looks really bad.
2) Free wi-fi only at lobby. So if you wanna check mail or do skype call, then you should go to lobby. This is not so cool if you live on 4 floor.
3) Free safe in room, great. But they are not responsible for it. And there is no safe on reception.
4) Don't even think to take HB!!! Why? Because you'll pay 350 bht for dinner for each person and get no choice at dinner. I mean that you will eat what they will bring to you. There is no menu. There is no choice. If you take BB and go to restaurant for dinner, then you'll got menu and choice. But if you get HB, you will not get it. This is so strange. I tell to them about it and maybe they will change their politics. So take just BB. You can get dinner in every restaurant around for less money with large menu.
5) You should know that Kata District is good for families and old people. There is no nightlife at all. So if you want to party, then choose patong. Taxi from Kata to Patong 400bht (backway for 400-500bht)

  • Stayed: November 2012, traveled as a couple
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4  Thank itsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

We stayed here for 4 nights during our stay in Kata Phuket.

On our arrival we were met by 2 of the most unwelcoming reception staff. They stood behind the desk without so much of a hello in english or thai we had to ask if that were the check in desk. Very unwelcoming thus giving us a bad impression from the start. They both had trainee on their badges so not sure if they were trainee receptionists even so they the hotel should not be putting two trainees on reception together who need to improve their customer service skills.


Once checked in we were given unhelpful directions to our room without any offer to have our heavy rucksacks taken up to the room for us and ended up in the wrong part of the hotel. Thankfully we ran into a very kind bellman in the hallway who kindly took our luggage for us and directed us to the appopriate part of the hotel to find our room.
The hotel room itself was spacious and comfortable, with a nice view of the pool area. However night time at the hotel was another issue, There was alot of noise at nighttime, people banging doors till 1am and people in the pool until after midnight when it states on the sign beside the pool that pool shuts i think it was around 8 or 9pm. This therefore was rather irritating as all the rooms looked out onto the pool therefore when it was hard to sleep when people were playing in the pool until 1am, shame the hotel cannot re-enforce their pool rules to ensure guests can get some rest no one seemed bothered that people were there until 1am, this happened on more than one night.

The next day we asked the same trainee receptionists for directions to the beach and again were met with the same unhelpful nature we encountered on check in and given the wrong directions to the beach.

The gentlemen on the night reception however were most helpful and should be credited, shame the day staff could not match this,

This was definately the worst hotel for customer service i encountered in Thailand, so bad i felt very strongly about writing this review on my return home. I would not stay here again,

Also to note there is a building site to the back of the hotel so drilling and building work from 8-8pm, although this isnt the hotels fault it did not help things coupled with the late night pool noise and early morning building site drilling.

  • Stayed: October 2012, traveled with friends
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7  Thank dani m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

Just a great place to stay, nice long pool, gives the option of swimming and getting exercise. Clean spacious rooms with nice balconies. Spotless

  • Stayed: August 2011
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3  Thank MariaPhiPhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zeaza, Manager at Kata Sea Breeze Resort, responded to this reviewResponded February 16, 2013

Thank you so much for your great comment. Please think of us as the first choice for your next trip. We are waiting to service you again .

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Reviewed March 25, 2012

Our booking agent messed up our booking at another hotel so we luckily got moved to this one (at the same rate). We had a superior deluxe room so we had a pool entrance from our rooms (pretty swanky for us). The rooms were very clean and service was excellent. Our balcony door did not lock at first and the service staff was there within 10 mins to change the lock. Breakfast was pretty good- lots of choices. Staff at desk were helpful although english was a struggle for them. Taxi service desk was great! Only disappointments were the wireless internet that was not free and the workout equipment in the fitness room was broken,- but then again the service staff was right up there fixing it when we notified them. Good location for restaurants, spas, shopping and Kata beach. Strongly recommended!

  • Stayed: March 2012, traveled with friends
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3  Thank Pauline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zeaza, Manager at Kata Sea Breeze Resort, responded to this reviewResponded February 16, 2013

Very welcome you back again ! Thank you for your great comment , we wish you had a great time wish us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kata Sea Breeze Resort

Address: 72 Kata Rd. | Karon District, Kata Beach, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Kata Beach
#9 Top resorts Hotel in Kata Beach
#13 Spa Hotel in Kata Beach
#16 Romantic Hotel in Kata Beach
Price Range: $42 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kata Sea Breeze Resort 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
Kata Sea Breeze Resort is perfectly nestled between the golden sands of Kata beach and the green inland hills. Offering excellent value for money, Kata Sea Breeze Resort is a cozy place to stay with 330 guest rooms and suites, 4 swimming pools (one with a swim up pool bar), pool bar and restaurant dining, signature 'Z' bar and a relaxing indoor and outdoor spa. A few moment s walk will bring you to centre of Kata and the beach just beyond ... more   less 
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Also Known As:
Kata Sea Breeze Hotel Kata Beach
Kata Sea Breeze Resort Phuket/Kata Beach

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