I stayed in this hotel for a few nights in January and I have to say it has got to be the worst place I've ever stayed at. The biggest fault was how rude the staff are. One example was when we arrived there was no direction to your room it was just a matter of get on with it.
The rooms were out of date and needed a big refurbishment and the food was awful. The organisation of breakfast was just shocking.....was too many people in a small area at one time and not enough tables and simple things like milk and butter weren't replenished. When you found someone to ask for some more they didn't understand you and walked off!!
Upon checkout I have never been treated so badly and was accused of taking stuff from the mini bar which we hadn't. When we disputed this and said we wouldn't pay for the items we didn't have they wouldn't back down and we ended up arguing with them for over half an hour. Not a relaxing end to your stay!!!! The silly thing was when we settled the bill because our taxi was waiting; had we not a boat to catch we would have only paid for what we had. When we said we wouldn't pay for it they called security on us! So after all the agro we gave in and paid because we had to leave they gave us a 2 year out of date can of beer!!! So they are just out to get extra money out of guests which is totally unacceptable.
So if you want a relaxing welcoming stay and don't want hassle when you leave avoid this hotel at all costs. The diamond cottage resort and spa down the road is much better.
- Official Description (provided by the hotel):
- Kata Sea Breeze Resort is perfectly nestled between the golden sands of Kata beach and the green inland hills. Offering excellent value for money, Kata Sea Breeze Resort is a cozy place to stay with 330 guest rooms and suites, 4 swimming pools (one with a swim up pool bar), pool bar and restaurant dining, signature 'Z' bar and a relaxing indoor and outdoor spa. A few moment s walk will bring you to centre of Kata and the beach just beyond ... more less
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- Also Known As:
- Kata Sea Breeze Hotel Kata Beach
- Kata Sea Breeze Resort Phuket/Kata Beach