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“Bad Experience VS Beautiful Landscape”

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Mom Tri's Villa Royale
Ranked #3 of 56 Hotels in Kata Beach
Certificate of Excellence
Shanghai, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Bad Experience VS Beautiful Landscape”
Reviewed October 30, 2012

It was really bad experience. Thief Hotel! The staff of Mom Tri's stole our money. We put 50,000 Thai Pha on room dest and went to beach for two hours. During that time, the staff made up our room. When we were back, we found we lost 10,000. We complained to their gerneral manager for this. But the answer is "We trust our staff. They would not steal your money. If you insist, you can go to police station." My God! You would not trust a hotel which has so nasty and arrogant manager and staff behaving shamless!!! It not just ruined our holiday but also destroy its reputation. How could you trust a hotel without good management and polite attitude to guests??? Don't let it be your nightmare!!!

Room Tip: Watch your wallet carefully.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
12 Thank Terence J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvie K, Public Relations Manager at Mom Tri's Villa Royale, responded to this review, November 3, 2012
Dear TerenceJ

Thank you for the compliments on our scenery and choosing to stay at Mom Tri’s Villa Royale. I am the PR manager here and the management team was made aware of the incident when it happened. The Ocean Wing manager spoke with you, made an official hotel report and reported it to our General Manager whom you met.

I would like to point out the following facts. In your initial report you agreed that you did not use the safe even though we advise all guests to use the safe for their valuables, this is also to avoid misunderstandings.

We have the original paper which you wrote what you were missing. You claimed that you had 3 kinds of currencies missing from a wallet left inside a purse on the desk, about 2000 Thai Baht (not Pha as you wrote) 100 RMB and $25 US dollar, total value of money missing about 3000 Thai Baht.

You wrote the total in the wallet was 15,000 Thai Baht, 500 RMB and 200USD. In your review on Trip Advisor you are now stating it was 50,000 Thai Baht and 10,000 Thai Baht missing.

Our General Manager did attend to this matter with urgency and courtesy and offered to escort you to the police station to make a claim and also to assist in having the wallet checked for finger prints and our staff investigated by the police. You refused this offer and also expressed that you would like to continue your stay in our hotel.

The housekeeping staff has a policy of not entering the room alone and nearly all the house keeping staff have worked for Mom Tri for over 5 years and in some cases 10 years. We have never had an incident of this nature.

We understand that it is an unpleasant situation to have misplaced or lose personal belongings but in all fairness a proper investigation was not permitted. We apologize that you felt your response was inappropriate.


Kind Regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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902 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brisbane, Australia
Level Contributor
144 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed October 29, 2012

My wife & I first stayed at Mom Tri's Villa Royale in late December 2006/early January 2007. Having enjoyed ourselves so much, and having been looked after so well by all of the staff at Mom Tri's then, we decided to stay at Mom Tri’s again in April 2011.

Our third and most recent stay at Mom Tri's Villa Royale was with family and friends who were getting together to celebrate my wife's 60th Birthday. My wife & I first booked Mom Tri's for this special occasion back in May 2011, so that others who wished to join us could make their plans accordingly. (Our extended party ended up having a total of eight rooms, eighteen people, and close to fifty room nights, from October 13-25.)

We have numerous reasons for choosing to stay at Mom Tri’s Villa Royale:

First: it's a "boutique" property (approximately 40 rooms), which we prefer over larger hotels and resorts.

Equal first: the service provided by each and every person who has served us at Mom Tri's Villa Royale during our three stays there has always been OUTSTANDING: warm, friendly, genuine, caring, and ALWAYS with a smiling face.

Third: everyone who is part of the customer-facing team at Mom Tri's Villa Royale, many whom have worked for Mom Tri for more than ten years, with each one so readily and easily expressing their pride in this.

There are so very many people who have looked after us so well during our three stays at Mom Tri's (and who took such good care of everyone in our group during our most recent stay at Mom Tri's Villa Royale) that it is impossible to mention all of them by name, but several do deserve special recognition:

Sao, who has always taken care of our reservations and special requests, and always gets these "right" for us;

Lynn, and A, at the front desk, who have been there to provide general advice and assistance throughout our stays at Mom Tri's;

Ead, the housekeeper responsible for taking care of our room during our last two stays at Mom Tri's...Ead always has a smile on her face, and seems to be one of the happiest persons at Mom Tri's (looking even happier than my wife & I were during the twelve days of our most recent stay there);

Dee, the housekeeping supervisor, who seemed to always be around when someone on our group needed something...whether directly related to her job or not;

Thep, and Tommy, who work the Pool Bar together; both of these gentlemen ALWAYS treated our party VERY specially, and we will NEVER forget this;

At breakfast every morning, Num and Reef looked after everyone in our group so very well, and also took care of our reservations for the nights we were staying in to have dinner at Mom Tri's.

Num remembered every one of the eighteen names of the people who were part of the group of family and friends staying at Mom Tri's Villa Royale for my wife's birthday...IMPRESSIVE!

A SPECIAL thanks to Num for arranging the birthday cake to be served to my wife during breakfast on October 19!

Finally, the location of Mom Tri's Villa Royale is nothing short of PERFECT for us, located at the quieter, southern end of Phuket (away from the crowds and "party-scene" of Patong Beach), overlooking Kata Noi Beach, which would have to be one of the nicest and most beautiful beaches on Phuket.

Like a fine wine, Mom Tri's Villa Royale keeps getting better with age. While there are newer, more modern, and more luxurious properties from which to choose from on Phuket, Mom Tri's ticks "all the boxes" for us, and we hope to be able to stay at Mom Tri’s many more times than we have already had the fortune to do so.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
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Helpful?
9 Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leduc, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 28, 2012

Sadly we must leave this beautiful resort and return to snow in Canada. Thie staff are very helpful and friendly. The rooms are large and tastefully decorated in a Thai theme.Although the resort is full you never see more than a few people at the pools.Set on a cliff above the Adaman Sea the views are outstanding and our room #22 overlooks the bay and Kata Noi Beach. There is a set of rock steps to the beach where you get lounge chairs at the 1000 meter beach.We love our huge deck where you can relax with a morning coffee or a glass of wine in the evening. the breakfasts are outstanding!.
You need to climb a lot of stairs as the resort pools,restaurants,lounging areas,spa and lobby are all on different levels,but it is well worth it.Kata beach and local restaurants are a 10 minute walk or a 200baht taxi or tuktuk ride. Overall an outstanding resort .We would definitely stay here again.
David and Karen
Alberta ,Canada

Room Tip: all rooms have sea views.The older wing has Thai theme rooms which are beautiful. Room 22 was quite...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Murphy07_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 25, 2012 via mobile

Mom Tri's is a great hotel, right next to lovely Kata Beach. The staff we're very friendly and always ready to help, the breakfast buffet was delicious and the pools are very refreshing. We really enjoyed our stay here, its very easy to relax in such beautiful surrounds.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Wooli3s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 22, 2012

MomTri's royale surpassed all our expectations. The view is unbeatable,the location is perfect if you are looking for a relaxing holiday. It feels like having your own private beach in the middle of the jungle but yet very close to Kata town if you want to shop. The rooms are very spacious and the smell of lemon grass just put you in a relaxation mode. The staff is extremely helpful always with a genuine smile on their faces. I would definitely recommend this hotel to all my friends, it is worth every penny.

Room Tip: All the rooms in the Beach Wing have an spectacular view and the beach is just a few steps away. The...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank oceanbeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 20, 2012

Rarely do you find such beauty; tranquility and proximity for a holiday destination. If you are a busy executive and want a true and relaxing holiday, Mom Tri's is the place for you. Set in an idyllic location; the resort is well known for its terraced architecture which capitalises on the sweeping views and feet on the sand. The magnificent views start in your room and extend from every vantage point in the resort. The terraced design offers hidden pool areas, spa retreats and a short stroll down the stairs to an amazing petite bay. This small and exclusive beach services a handful of resorts. For those keen on shops; it is only a short stroll to an adequate shopping village, which leads into a much busier shopping strip. The staff are incredible and pride themselves on knowing your name; your coffee order and what you would like for breakfast. On day 2; my coffee arrived exactly as I like it and on day 3; having ordered the same omelette two days in a row, on day 3 my omelette arrived without me having to place my order. That is service. My daughter and I are gluten intolerant and we had left the staff with bread for breakfast. On the first evening, the bread arrived at a formal dinner we were having. We were very impressed.

Room Tip: Due to the views; most rooms are great. I had room 16 and that offered a lovely view peeping throug...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank lynne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 17, 2012

We stayed at Mom Tri's Villa Royale as part of our week long vacation in Thailand. We chose Mom Tri's for a quiet and relaxing holiday. The location, beach and ambience were perfect. The staff were ever smiling, helpful, informative and accommodating. Great views of the Kata Noi beach from the hotel and beach was very accessible. Drivable distances to Patong, Phuket city and viewpoints (Phromthep cape). Great views from the restaurant.

On the downside, the pools were not very clean. We felt the resort is overpriced.

On the whole, it was a memorable trip.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SrikanthMadduri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mom Tri's Villa Royale

Property: Mom Tri's Villa Royale
Address: 12 Kata Noi Road | Muang Phuket, Kata Beach, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Kata Beach
#2 Luxury Hotel in Kata Beach
#2 Romantic Hotel in Kata Beach
#3 Family Hotel in Kata Beach
#4 Business Hotel in Kata Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mom Tri's Villa Royale 4*
Number of rooms: 42
Official Description (provided by the hotel):
Mom Tri’s Villa Royale is a boutique hotel in Phuket situated on a headland overlooking the Andaman Sea and the white sand beach of Kata Noi.Villa Royale is a personal creation of renowned artist and architect Mom Luang Tridhosyuth Devakul, better known simply as Mom Tri, who is a descendant of the King Mongkut Rama IV. Mom Tri opened his private summer home eight years ago to provide guests with a truly royal experience.Thirty-nine suites offer the highest standard of privacy and comfort in Phuket’s last hideaway. Alluring glimpses of its distinctive Thai-style buildings, authentic Thai antiques and art,luxurious modern comforts, panoramic sea views and lush tropical gardens create an atmosphere of calm and tranquillity. ... more   less 
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Also Known As:
Mom Tri`s Villa Royale Hotel Kata Beach
Mom Tris Hotel Royale
Mom Tris Kata
Mom Tri's Villa Royale Phuket/Kata Beach

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