We were taken in by the beautiful pictures of the rooms. Unfortunately, we soon found out that wifi was not available throughout our stay and there was no hot water in the shower. When we told them about the situation, they said the wifi would be fixed in about 30 minutes (didn't happen) and a surprised "oh" was their only response to our hot water situation.
The room was wet when we checked in. We didn't notice and had worn our shoes in. The bellhop apologised and asked us to wait 5 minutes for housekeeping to mop up. This never happened.
The experience was so bad that we checked out immediately at 9am the following day. The only saving grace was a comfortable bed in a quaintly decorated room with a marina theme (that's why this review is "Poor" and not "Terrible". You have no privacy in the room (curtain rods were poorly installed - curtains couldn't close completely) and the hotel is right along the street so hanging by the pool was a noisy experience that we didn't want to try.
For the money, go stay somewhere else.
I wish the staff there was more interested in making the visit a good one. We've been to hotels that weren't fully ready for launch but still did whatever they could to make the stay a pleasant one. Sugar Marina Resort did no such thing.
- Official Description (provided by the hotel):
- A Sea Lovers’ Destination – a unique boutique resort, designed with sea lovers in mind. A new port of call for holiday makers with a sense of adventure and a taste for life on the high sea while enjoying all with modern comfort and convenience of a contemporary resort. ... more less
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- Also Known As:
- Sugar Marina Resort - Nautical - Kata Beach Phuket