We just came from two weeks holiday and the hotel was quite as expected. No complaints about the room, it was not anything special, but ok. We had also problems with mosquitoes. I was especially happy that we got our room at 10 am. After 11 hours flight it was superb. Room cleaning was not until 6 pm several times, it was quite inconvenient.
Breakfast was good, but several morning drinks were almost run out. Coffee was not good at all. Pool was crowded, but my kids were just happy about that -> new friends.
Gym was good and almost everytime it was empty. Me and my son used the gym 6 times.
The location of the hotel was good, not too far a way from the beach.
The hotel prices were quite high, but we used the "Bonanza" program, so it compensate nicely that.
+ The guys responsible for the beach towels and pool activities were absolutely best. They were very nice and helpful all the time. My kids just loved them.
+ Security people were also very nice
+ Personnel in reception were very helpful
+ Most of the staff in restaurants were nice
+ My wife used Spa services several times, no complaints.
- Only negative issue was two ladies working in Emerald restaurant. Almost every day we got poor service from these two ladies.More
- Free Wifi
- Free Parking