Soon as we arrived receptionist and staff were friendly and polite, we were supposed to have a superior room, but ended up getting deluxe, the view was amazing, room was fantastic, great space and comfy beds. Getting up the room was basically a workout but at times we would get a free ride that they offered.
Breakfast was good, not the very best but they did have a selection, we had lunch there once and I weren't too impressed. Nevertheless, they had a great pool and great music choices, (If you're in your early 20's I would definitely recommend).
Wi fi was great, and all staff spoke perfect English which made my stay easier.
The location is also good as there are nearby shops and loads of restaurants, it is very safe as there is security too, the atmosphere and vibe was good, perfect for pictures. There was one staff member who gave us advice and helped us with things such as booking dinners at restaurants. Much appreciated.
One thing I would say is that they could have informed us that we had to pay for the water bottles that they would place in our rooms everyday. On top of the fridge it states '2 bottles of complimentary water to drink'. So anyone would assume that they were free. To our surprise we had to pay 170 when leaving.
I would recommend this hotel and I would not mind staying here again. I loved Phuket!