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“Watch out- you might get a downgrade to a different hotel!”

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Baannueng@Kata (The Kata Orient House)
Ranked #13 of 60 Kata Beach B&B and Inns
Nrecastle
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Watch out- you might get a downgrade to a different hotel!”
2 of 5 bubbles Reviewed January 31, 2012

Disappointing hotel- the website made the rooms look lovely but we were put in a scruffy old hotel accross the road (damp, and shared with lots of mosquitos). We had to ask to be moved back to what we'd paid for! They had the cheek to pretend that they were giving us an upgrade then, but it was really only what we'd paid for in the first place!
Many of the staff didn't have basic English, struggling to serve what we'd asked for (even simple orders like 'two Chang'- a repeat of what was on the table).

However, the pool area was lovely and the breakfast was adequate.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Thebobsontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    29
    27
    15
    6
    7
See reviews for
11
38
7
1
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Wellington, New Zealand
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 8, 2012

I booked three rooms at Kata Orient via expedia well in advance of my trip, however on arrival was told that I had made a mistake and only one room had been booked. It eventually transpired that they had misread my booking, and subsequently the staff found rooms at other hotels to accommodate us all (albeit with single beds). Unfortunately this meant that our group were not all in the same place, and no discount was offered for their mistake. However, the staff were generally very nice and helpful, the rooms were simple but spacious and clean, and the pool area was lovely. The included breakfast was nice and convenient.

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelbypop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middle East
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 7, 2012

Small things made this a great stay. Staff were kind and thoughtful. Christmas wreaths were on every door and a tasteful Christmas gift was left Christmas day. The swimming pool was clean as were the rooms and bathrooms. The pool area was nicely landscaped. It was a fifteen minute walk to the beach and a five minute walk to the local bus into Phuket Town. Beds were firm but comfortable. We didn't try breakfast. Good value.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WitraB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
226 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed January 4, 2012

The service was amazing, kitchen staff, front reception, everyone. Breakfast was simple but adequate. Rooms are big and very clean, although quite dated. Takes about 15 mins to walk to the beach. The hotel is situated in a semi quiet street with a 7-11 across the road. The pool was small but clean and inviting. I would stay again.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelling_sister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 4, 2012

This is a great little hotel, if you are on a bit of a budget. Super friendly staff, always smiling. The rooms are very basic little bungalow style, but very clean and comfortable, and yes the bed was very hard, but this seems to be par for the course in thailand (from my experience in a variety of hotels). Breakfast is simple; eggs, toast, fruit, but nicely done and included in the room price. Really lovely pool, and maybe we just had good timing but we usually had it to ourselves, and on the day we left we had a few hours to kill after checkout and before going to the airport so we were giving clean towels and could use the pool for as long as we liked - also access to a shower! I thought this was really nice! The beach is about 10mins walk (would be much closer if Club Med were not blocking the foreshore!) and there are plenty of restaurants, shops and massage places within 5 mins walk. It is not a 5 star hotel, so don't expect opulence, but it is great value and had everything we needed and I wouldn't hesitate to recommend to other travelers.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rockyH07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed December 21, 2011

A functional hotel. If you go out all day, this is value for money.

Good - Close location to Kata beach, many restaurants, message place in walking distance, beautiful pool, helpful staffs (ask Calvyn, he's fun), clean room

Bad - make sure you request a quiet room as one side is close to bars which play music till 2-3am! We could not sleep on 1st night and have to ask to change room. To their credit , we were offered a quiet deluxe room without extra charge for the remaining of the stay.

The bed is hard!. We did not have problem sleeping because we were dead tired, but I can imagine foreigners who used to soft bed will have problem with this.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ultramanHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coolum Beach, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed September 22, 2011

My daughter and I stayed here for 3 nights and on our arrival were given chilled flannels and a cool drink. The service was very good, but I think it was the hardest bed I have ever slept in, and didn't feel well rested. We had a couple of problems with our room - water in bathroom not working twice - this was remedied but bit of a pain to not be able to have a shower. Also cable TV wasn't working at one stage - this wouldn't usually be a problem - but I was trying to watch RWC games. It was low season but the gardens were looking a bit unkept.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin4573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baannueng@Kata (The Kata Orient House)

Property: Baannueng@Kata (The Kata Orient House)
Address: 4 Ket Kwan Road, Kata Beach, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #13 of 60 B&Bs / Inns in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Baannueng@Kata (The Kata Orient House) 3*
Number of rooms: 32
Official Description (provided by the hotel):
Nestled in the heart of Kata, Baannueng at Kata (The Kata Orient House)is an ideal spot from which to discover Phuket. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Kata View Point, Kata Beach, Phuket Surf.The facilities and services provided by Baannueng Group Hotel ensure a pleasant stay for guests. To name a few of the hotel's facilities, there are concierge, car park, tours, room service, safety deposit boxes.The ambiance of Baannueng at Kata (The Kata Orient House Hotel) is reflected in every guestroom. non smoking rooms, internet access – wireless (complimentary), internet access – wireless, television LCD/plasma screen are just some of the facilities at your disposal. Throughout the day you can enjoy the relaxing atmosphere of the massage, outdoor pool, garden. Discover an engaging blend of professional service and a wide array of features at Baannueng at Kata (The Kata Orient House) ... more   less 
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Also Known As:
Baannueng@Kata (The Kata Orient House) Phuket/Kata Beach

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