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“Don't think it's the one and only” 5 of 5 bubbles
Review of The Shore at Katathani

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The Shore at Katathani
Ranked #2 of 56 Hotels in Kata Beach
Certificate of Excellence
Phuket, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't think it's the one and only”
5 of 5 bubbles Reviewed October 30, 2013 via mobile

It is my first time visiting Phuket, I planned for a 10 days holiday. During my visit, i have stayed in a 4 hotels, The Shore was the last one of them,where I have spent the most amazing 4 nights.
I don't know from where I will start and where I will end.
First of all, the hotel location is perfect, where its near for everything you want to be.
The hotel room was so much beautiful with an amazing sea view,so clean and while organized.
Also, the hotel service was unbelievably,so friendly and helpful,ones you call they will be there for you . Secondly, you have many choices of restaurant's, the food is so delicious.

In the end, I can say you don't need to leave the hotel during your stay.

Finally i would like to thank the manager and all the staff at the Shore Hotel for the job they are doing to keep the place and the visitor have their dream holiday.

Stayed October 2013, traveled with family
Helpful?
1 Thank iajaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Manager at The Shore at Katathani, responded to this review, October 31, 2013
Dear iajaji,
Thank you very much for taking your time and give us this special review.
I am really happy, that you fully enjoyed your time here at The Shore.
Thank you also for your kind compliments towards all our staff.
We wish you a good time back home, and we all hope to welcome you back "aShore" in the near future for another amazing stay!

Yours sincerely

Resort Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (331)
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English first
Level Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed October 27, 2013 via mobile

Staying for 4 nights at 8852
Magnificent view of the kata noi beach
Struggling everyday to get hot water due to the connection between the air con and the hot water system! One staff advised to turn the air con to 22 degrees and other advised 15 degrees! On the last day, could not get hot water at all, rang up and was told room service would be up in 15m, waited for 30 minutes nothing-rang back and was told they disconnected the interrelated system between aircon and hot water! What THE!? Shouldn't they do that already when we advised we like hot water shower?
The room is on the top part of the hillside, you need the buggy transportation almost every time! On the rainy night, after a few cocktails it is so difficult when the buggy dropped us a 2 floors of wet wooden steps in the rain as the road was too wet to get close to the room!
The private pool is lovely but it's in the shade and its always cold
The outdoor sitting area never get wiped clean after the rain
Tea was provided with 1 bag each type
No milk was provided
Friendly staffs but service level is inconsistent
Overall not great value for money considering luxury resort

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank t2lae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Manager at The Shore at Katathani, responded to this review, October 29, 2013
Dear t2lae,

Thank you for your review. I am glad to read that you find the view from your villa magnificent and our staff friendly. However I am really sorry about the problems you encountered with the heater system. We follow the green policy which integrates the air-conditioning and heating system in one unit and we rarely experience any problem with it. Nevertheless after your comment, our engineering team has now ensured that it is working fine in every unit. Kindly be informed that guests staying at The Shore can have access to any facilities in our sister hotel as an extra benefit. This is one of our advantages which you could not find in any other luxury resort. Regarding the tea provided in the villa, we would have been more than happy to provide you immediately with more tea or coffee up on your request. In addition, let me clarify that we do provide a small pack of milk in each villa, closed to the coffee machine. Last but not least, I do apologize that you experienced an inconsistent service level; yet I can assure you this is not our standard. I hope you will give us another chance in the near future to welcome you back.

Sincerely yours
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 27, 2013

This was part of my first wedding anniversary holiday; this was our second location in Phuket during the holiday as Bang Tao Beach was the first stop.
The hotel is just AMAZING, members of hotel staff are very thoughtful and they looked into all the details to make sure our stay was delightful
Room is very comfortable, I just have few comment to make these villas better

1.The Bathroom area needs some sort of cooling (air-condition will be difficult, so a fan will be a quick solution)
2.Controlling the pools temperature, although we were told that this system is installed; we experienced a cold pool

Room Tip: The sea view villas are the best in this property
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Faris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Manager at The Shore at Katathani, responded to this review, October 29, 2013
Dear Faris A,

Thank you very much for your review.

I am happy to read that you fully enjoyed your wedding anniversary with us.
Thank you also for your positive comments towards our staff.


Thank you for your suggestion regarding a fan in the bathroom area, we will consider it.

I am sorry to hear that your pool has not been warm enough for swimming. I have reported this problem to our Engineering team, and they will recheck the heater system.


WE wish you a good time back home, and we all hope to welcome you back "aShore" in the near future for another amazing stay!

Yours sincerely

Resort Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

We have just returned from 14 wonderful nights at The Shore. The sea view villa is exactly as you see it in the pictures - your own piece of paradise! The managers & staff cannot do enough for you. We ran into Managers Sabina and Sven almost every day (Sabina even located a gift for our grandson for us). Room service was punctual and very nice - even a smile when setting up our "meal" of French fries and bread rolls! Our room was tended to every day, often with a surprise left - thank you Jantaree and Pin. The front office desk staff were absolutely delightful - nothing was ever too much trouble - from Sylvia calling with flowers to Jimmy arranging an out of hours tailor appointment! Our last afternoon was spent at a 2 hr spa appointment - wow! - a great way to finish a holiday!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Manager at The Shore at Katathani, responded to this review, October 25, 2013
Dear Cindy2707,

Greetings from the Shore.

Thank you very much for your email and your kind and thoughtful comments towards our establishment and our staff. It was also a pleasure for us, to have you had here with us, and we're happy that you had a great stay!

Thank you for your comments towards Silvia, Jimmy, Jantaree and Pin, I will let them know.

I wish you a good time at home, and we all hope to welcome you soon back "aShore"!

Yours sincerely

Resort Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

We stayed a few nights here after our wedding at the Katathani, and our only disappointment was that we didn't stay longer! They really have thought of everything here, from the eye masks by the bed, to the turtles you can put on your villa gate depending on what services you need. The rooms are beautiful, and the staff so friendly.
We had a honeymoon dinner organised for the night after our wedding which was supposed to be delivered to our room, and unfortunately it did get forgotten. However after we realised it had been, we made a phone call and within half an hour we arrived down at The Harbour restaurant expecting to just have a dinner there, but the staff had thoughtfully set up a private room complete with candles, flowers and champagne for us! Completely surpassed expectations, and the food was great.
Would most definitely stay again and highly recommend to couples wanting a beautiful retreat.

Room Tip: Absolutely worth paying extra for an ocean view pool villa - that view from your own pool at sunset...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BecDnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Manager at The Shore at Katathani, responded to this review, October 18, 2013
Dear BecDnz
Thank you for your kind review and congratulations on your marriage!
I am glad to hear that your overall stay with us was fantastic. Thank you also for recommend our hotel to other couples!
We are looking forward to welcome you again “aShore” in the near future!
Sincerely yours
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed October 14, 2013

I researched this hotel for a long time and booked many months in advance. We were so looking forward to our holiday, and had visions of lying around the pool, soaking up the sun, gazing at the beautiful view and de-stressing. Sadly, we had to go home to recover!

We arrived quite early in the day, after an overnight flight which left us exhausted. We were warmly greeted by the nice lobby staff, given a drink and flowers, and undertook a little welcome ceremony. Our luggage was left outside in the heat while we killed some time waiting for our room to be ready having lunch at the Cove restaurant. Our room was ready not long after, and we were driven up by a buggy, undid the flowered ribbon on the gate, and were shown inside. We loved our room (8811 and very private with an un-obscured view of the ocean, but quite a short distance from the restaurant and lobby). It has a spectacular plan with a beautiful bathroom (although not air-conditioned so not good for your cosmetics), large, firm bed, and wonderful view from the bed.

We got off to a bit of a bad start by having to ring the lobby to ask for our luggage. It soon came, delivered by 2 bell boys, who also are the drivers of the buggies should you need to order one to get around. After the 2 men brought in our 2 bags (2 men for 2 bags??) they made mention of how lovely our room was and then stood looking expectantly at us, obviously waiting for a tip. We were jet lagged, and although we had changed some money at the airport it was in large denominations and not appropriate to give to 2 men who had made a short trip to our room to deliver our luggage quite late. We felt awkward, especially when they grumbled and left looking very displeased. It was an embarrassing moment and I felt uncomfortable in the presence of those men for the rest of our trip.

The weather is completely out of the control of the resort, but on the second day the effects of a typhoon hit the area and the rest of our stay resulted in torrential rain. The little local village flooded and it was near impossible to go there. The stream that flows from the hills into the ocean turned into a torrent and would have to be contaminated with rubbish and probably sewerage as the drains were flooded nearby. Lots of rubbish was thrown up on the beach, evidence of the polluted state of the ocean here. I know the resort makes every effort to keep it clean but it was impossible to do so in these weather conditions. It was sad to see how badly polluted the ocean was.

Sadly for us, on the second evening we woke in the middle of the night with severe food poisoning. This completely ruined the trip for us as we felt weak and unwell for the rest of the trip. The staff were sympathetic and kept asking how we were. They brought us tea and organised for my husband to see the nurse. However, we spoke to 2 couples from Australia and were shocked to hear they had also been very unwell. We take a lot of care when we travel so are quite confused as to what caused our illness and also why others were experiencing the same symptoms. Back home, we have been diagnosed with Giardia, which can come from fecal matter in food, water and swimming pools.

The resort loses its appeal when you have to lie in the room for several days weak and sick.We were unable to lie by the pool due to the weather, so missed that experience also. It was very hard to get to the various restaurants as the paths were wet and sodden. The resort provided buggies, but we missed the pleasure of wandering around exploring. It really is a place you need the sunshine (and good health!) to enjoy.

On a positive note, apart from the rude bellboys, the rest of the staff were charming and gracious. We particularly enjoyed the delightful lady on the gate at the entrance who engaged us in a friendly, joyful manner every time we walked past. The lovely young lady who booked our two nights out was a pleasure to deal with. We had a beautiful meal at the Italian La Scala restaurant (once we could eat a bit again). The food was sensational, and the service was superb. We also enjoyed the grand piano entertainment.

We came to Phuket 9 years earlier and feel the atmosphere has really changed. In the village there is no really authentic Thai food. It was like food hall food back home. I am sure that there are other parts of Thailand that still provide an authentic experience, but Phuket seems to have become a tourist sausage machine. We will not be returning.

Room Tip: Don't go too high up unless you are very fit. Ask for an un-obscured view.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Shells57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Manager at The Shore at Katathani, responded to this review, October 21, 2013
Dear Shells57
Thank you for your review. First of all, I am sorry to hear that you got sick during your stay at The Shore. I hope you have made a full recovery by now.
Please rest assured that we have very high hygiene standard regarding the kitchen and food preparation that is well controlled. Our hotel is certified and checked by HACCP.
May I also inform you that we conduct a regular detailed check of the kitchen, of our water and restaurants on a monthly basis. We also send our water to be tested monthly. According to hospital records, we are aware that in Phuket at the moment there are cases of gastro sicknesses. We have also checked with other hotels in our area that reported such cases as well. Therefore, we have implemented additional safety measures in the hotel to ensure and control our standard.
However, I am happy to read that you loved your room with the wonderful view of the ocean. Thank you also for the kind compliments towards almost all staff.
Regarding the unusual behaviour of our Bellboys that you mentioned, I would like to truly apologize. It’s certainly not our standard and I will seriously investigate this matter with the concerned department and make sure it will not happen anymore in the future. I am sorry for the inconvenience caused to you.
I hope you will give us another chance to host you, maybe during our high season, November until April, when the weather is very good and sunny, and the sea and beach are more beautiful and clean.
Sincerely yours,
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 7, 2013 via mobile

I am currently staying here with my wife on honeymoon and must start off with saying this hotel has exceeded our expectations on what we thought The Shore could deliver, in regards to service and quality. We are staying in 8883 a pool villa 3 tiers up the hillside overlooking the beach and sea. The view is awe inspiring and jaw dropping and is revealed when the staff draw the curtains for the first time (a nice touch)
The room is open plan but cleverly broken up with screens. The bathroom is amazing with a freestanding bath, shower, twin sinks and it has the feel of the outdoors. A sliding door opens upon an outdoor living space with sofa and table, you then can step outdoors by lifting the electric blind (useful on windy wet days) onto the sunken lounge. Due to windy weather we did get to see this but you normally have nets on the sunken lounge which looks very romantic.
Then the infinity pool is just glorious, it's very big and deep to about chest hight 1.4 meters, all this just outside the massive sliding doors that separate the villa to the elements.
Some other small details that impressed me where:
Bose sound dock 2 (plays iPod)
High speed internet (10Mb DL & 8 Mb UL)
Free afternoon tea - cakes and sandwiches
Even smaller details:
Gripping tape outside of shower to hold the floor mat.
Velcro on the curtains to block all the light.
Mini bar.
Turtles for telling your room needs a clean
Now that was just the room!

Service levels here are high, and if things do go wrong they put it right immediately. Check in was swift and the lady doing it was very smiley and professional. At this point we ordered breakfast in our room and we chose what we would like to be delivered and set up in the room for 10am. 10am came and went and no breakfast turned up. After 2 calls to room service it arrived at 11:10am staff where very apologetic. All was forgiven due to the outstanding quality of the food, very yummy. A bottle sparkling wine was sent up to say sorry, and a bit later Sven who I think is the manager give us a voucher to eat free in the restaurant! This was above and beyond what we would have expected but accepted all the same.

The service and professionalism of every member of staff from cleaners who sweep the paths, room service, maids who make you animals from towels, to the guys who serve breakfast and dinner is way above the normal levels.

So thank you The Shore @ Katathani for making out honeymoon special, and hope that in the future we can return.

Stayed October 2013, traveled as a couple
Helpful?
5 Thank Phil945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Manager at The Shore at Katathani, responded to this review, October 8, 2013
Dear Phil945,
Thank you for your time taken to provide this good review of your recent stay and the detailed information about the room and the amenities. Thank you also for your kind compliments towards all our staff. We are all looking forward to welcome you back aShore in the near future!

Sincerely yours

Resort Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Shore at Katathani

Property: The Shore at Katathani
Address: 14 Kata Noi Road, Kata Beach, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kata Beach
#1 Top resorts Hotel in Kata Beach
#1 On the Beach Hotel in Kata Beach
#1 Luxury Hotel in Kata Beach
#5 Family Hotel in Kata Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Shore at Katathani 5*
Number of rooms: 48
Official Description (provided by the hotel):
A luxury beachfront pool villa resort on Kata Noi Beach in Phuket, Thailand. This adult only resort is a natural fusion of indoor and outdoor living where time has no meaning beyond the pleasure of every moment. ... more   less 
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Also Known As:
The Shore At Katathani Hotel Kata Beach
The Shore At Katathani Phuket/Kata Beach

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