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“Misleading rooms, bad customer service, ok location.”
Review of Phuket Chaba Hotel

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Phuket Chaba Hotel
Ranked #46 of 57 Hotels in Kata Beach
Costa Mesa, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Misleading rooms, bad customer service, ok location.”
Reviewed February 9, 2013

With all the places I went in 2.5 weeks in Thailand this is my worst (and only) bad review and I think completely overrated on Trip Advisor for $.

1st off after I made reservations for a superior room with pool view 7 months in advance, after check in they sent me to a deluxe room with partial views of a bush. After I complained they put me in a superior room with sort of a view of the hot tub. Sorry but that is not "pool view" of the normal pool you have and show pictures on your website.

2nd the customer service was horrible. They didnt offer much advice about anything in the area or make us feel like home.

TIP: Want a shuttle to Phuket and ferry to go to Ao Nang - them 900 baht. Or walked down the street to the right and get it for 600 baht.

Room Tip: Double check your reservation with room types during check in they may not match.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steveny914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
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English first
Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 6, 2013

Me and my fiance stayed here for 6 nights mid Jan - We spent a lot of time researching hotels and used trip advisor for all of them so thought i should share our thoughts on our stay at the Chaba. It is very clean hotel with friendly/helpful staff and lovely pool area. The rooms & bathroom were a little smaller than we had expected from the pictures but it was spotless and quite modern. The bed is comfortable.
The breakfast is very good and there is good choice of hot food including eggs to order. fresh fruit and toast/pastries.
The only negative i have to comment on is there is no hairdrier in the rooms and you have to borrow it daily from reception ( a little annoying when you forget and its 3 flights of stairs to reception). Also the shower temperature was either boiling hot of freezing however this seemed to be a problem in most hotels we stayed in around thailand.
The location of the hotels was great about 10 minute walk to Karon beach (which is lovely and worth spending a day there). There is option to walk down alley by sewer but you can cut this out and go round the road and it only about 2 minutes more.
There are lots of bars/shops and restaurants within walking distance to Chaba but it is quiet enough to get decent sleep.
We also had a day trip to Tachai island which i would highly recommend paradise island.
Overall we had a great stay at CHaba hotel and really enjoyed staying in Kata for 6 days. I would recommend to anyone looking for above average, reasonable, clean hotel in a nice area of phuket.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirsty N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 29, 2013

I was due to stay at the Chaba Hotel, Kata beach in January 2013.
We arrived at the Chaba hotel, and alarm bells immediately rang when we were informed that we would have a certain room for the first few nights, and then change room for the remainder of our stay. We booked a deluxe room with pool view some 6 months earlier, and had been in regular contact with Chaba confirming the booking, and organising an airport pick up. At no point was there a mention of rooms being unavailable. We really didnt want the hassle of packing up and moving mid stay.

We decided to view the room on offer, and immediately turned it down. There was no pool view that we were paying for, the bathroom was small & generally the room wasn’t what we expected.
Reception then offered us another room, again there was no pool view, but overall the room was slightly better. Still we weren’t happy with the room, or the hotel in general and decided to cancel the booking and try elsewhere. We informed reception and they were fine with this. They allowed us to use their internet, and made phone calls to another hotel that we were keen on. They helped us secure a room and within 30mins of arrival at Chaba, we were collected by staff from our new hotel.

Personally, I wouldn’t recommend Chaba hotel as it didn’t suit us. However, the way the staff dealt with our complaint was first class, they couldn’t have been more helpful and understanding.

Room Tip: Book early, email hotel to confirm they have the room you have booked!
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank akadaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 23, 2013

This is a good place to get a little away from the action in Phuket. Still you are close to everything.

Staff is very friendly and helpfull and the athmosphere is great.

They serve great food too at good prices.

Very good place for families.

We staude in a superiour room.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JakeDane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 8, 2013 via mobile

Chaba is a decent 3 star hotel, but not really a resort. First the good aspects: the pool is pretty nice, and the hotel is very clean. Nothing fancy, but you can't fault the housekeeping staffs for anything .

I didn't expect anything very large for the room, and it is quite small. I was in room 122, and it looked out on the tin roof of the restaurant of the hotel and the street. The shower left a lot to be desired, very little water pressure, and the temperature alternated between scalding and freezing. Much of the water just dripped down the wall.

The bed was hard, but not abnormally so. The pillows are a little hard as well. The air con basically was blasting all the time. I tried to turn it down, but it was still a lot of cold air blowing on the bed. I turned it off for a while, but it got too hot. I ended up just putting a fleece sweater over the blanket.

On the location, it is a 10 minute walk along an open sewer to the beach. Not beach front, but not too far too get to the beach. To be honest, i found thge pool a better experience than the beach anyway.Kata itself is fine, but nothing extraordinary to do. But you can find some nice day trips. A few acceptable restaurants, lots of massage parlors, abs junk shops. It isn't Patong, but that is probably a good thing.

If you want real quiet, you'll need to look elsewhere. On Monday night, as I was trying to go to sleep before my scuba diving trip the next day, a supposedly professional karaoke singer was butchering some 80s classics. It was blasting right beneath my window at 2300 to a crowd of literally nobody.

The TV was fuzzy, but decent channels. Put the whole package together and you basically get what you pay for, but no more.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian_SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 6, 2013

The location of the hotel was decent. It is at the end of a strip of restaurants and shops but there was no noise. It was pretty far from the beach; although, it was a straight walk (approx. 500 meters) through a very smelly alley to the beach.
The hotel was clean and very safe with your own safety deposit box at reception. They had a bad mosquito problem in December so we had to keep loading up on repellent at all times. The bed was very hard and uncomfortable. But the room was clean enough for a family so we didn’t have much to complain about. Quality of soaps was terrible so we had to buy our own.
The hotel restaurant was okay for breakfast with excellent coffee and custom eggs. However for halaal food eaters it was poor – almost nothing to eat for breakfast and there are only so many scrambled eggs you can have every morning. They were kind enough to make us veggie fried rice to help accommodate. There are small restaurants on the streets that serve cheap food and a couple stores like 7-Eleven for snacks. There was no fast food nearby, but the local cheap food joints were pretty clean and good.
The swimming pool was clean but cold and not too busy. There is a kids pool and Jacuzzi but neither were very warm water which made it hard to use. There was a pool table and large public TV however the mosquito issue made it impossible to use after sunset.
I recommend that you stay in the main building above reception as we had excellent internet connection for Skype and Facetime. I think the hotel was an excellent choice for families especially because there was hardly any noise at night, it was close to lots of cheap restaurants and you could kill a lot of time at the massage and nails places next door.

Room Tip: In the main building for best Wifi access.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aliman14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Driffield, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 3, 2012

Great hotel, great staff and great location.

The Hotel is located very central in Kata to all the local restaurant, massage parlours and shops. The beach is about a 10 minute slow walk away and the hotel will provide you with beach towels to use.

The staff are all very friendly, helpful and most speak very good english.

We stayed in a bungalow and to be fair it needs a bit of updating and if you have someone in the next bungalow you can hear them talking etc through the walls. This is why I have given the hotel 4/5, if I had stayed in another room I think I would have awarded them 5/5. The other rooms (from what I saw) have been updated and look very nice.

The Breakfast buffet was good and had a lot of choice, like eggs (cooked which way you would like), salad, cereals, toast, meats, thai food, fruit, pastries along with coffee and juice.

The hotel is very clean and the pools are fantastic. I would recommend this hotel to families or couples and would not hesitate to book it again if I returned to Kata Beach.

Room Tip: The bungalows can be noisey if you get neighbours.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dj_ke11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phuket Chaba Hotel

Property: Phuket Chaba Hotel
Address: 98/13-17, Kata Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Chaba Hotel)
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#4 Best Value Hotel in Kata Beach
#18 Romantic Hotel in Kata Beach
#18 Family Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Phuket Chaba Hotel 3*
Number of rooms: 48
Reservation Options:
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Also Known As:
Phuket Chaba Hotel Kata Beach

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