Phil and Jo will certainly go out of their way to make your visit to Kata hassle-free and memorable. First, we wanted to book a room type that was no longer available so what Phil did was to upgrade us to a deluxe for the same price (or less?)! Then, we had to ask Jo to move our reservations a day later because of flight changes and she said yes, no questions asked, with no penalties! Lastly, we had asked Jo to call a taxi for us to bring us to the airport which we didn’t know was already paid for so we paid the driver again. Jo helped us recover the money from the driver and sent it to me through her dad who was in the Philippines. =) Phil and Jo are very kind people who want the best for their guests. Even the after-service is amazing! With the treatment they give their guests at Villareal Heights, I’d say they definitely deserve being no. 1!
The room we were upgraded to was massive and always clean, and exactly what it looks like in the pictures. The beds are comfy and I slept like a baby. I would definitely stay here again and again!