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“Good place, fair price”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #7 of 56 Hotels in Kata Beach
Certificate of Excellence
Chantilly, Virginia
2 reviews
“Good place, fair price”
Reviewed January 27, 2014

Hotel staff and breakfast was great! The only problem we had was the low water pressure in the bathroom. Walk to Kata is only five minutes and there are many restaurants to eat around the area. I would eat out as the hotel food is just ok.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevk06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, January 31, 2014
Dear kevk06,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service.

We have shared your feedback about low water pressure with our Chef Engineer who has ensured corrective action on the same.

It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.

Warm Regards,

Management
Avista, Phuket
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (461)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2014 via mobile

From the moment my 2 young children and elderly mother and myself arrived at the hotel we experienced friendly staff. We had a 20 night stay it was our first time in phuket. The receptionists are very helpful and friendly the resturant staff and bar staff were fantastic my kids didn't want to go anywhere else for dinner they slso have a bbq buffet on Tuesday nights and a thai buffet on Thursday nights were they cook everything fresh it was very nice. The breakfast is amazing anything you want freshly baked pastries the even bake there own bread ,asian style breakfast and everything else, alot of choice . The kids had a gaming room library with computers with free internet and swimming pools to keep them occupied. They made friends by the pool with other kids travelling and also made friends with the staff. The rooms are spacious and clean house keeping is good. The hotel also caters for most people from what I saw families , young honeymoon couples, older couples and they also cater for weddings which they were setting up for when we were there . Looked amazing. The hill is steep to get to Kata shops and beach but at the end of the day you need to walk off that breakfast or grab a taxi out the front which charges 100B. They do have a free shuttle twice a day to patong and once a day to the beach. I would also like to say a thank you to Angelique there who always made sure everything was ok. She's friendly and professional. So obviously I'll be back next year.

Stayed January 2014, traveled with family
Helpful?
1 Thank Sylvia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, January 31, 2014
Dear Sylvia M,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with our team members, who have left you with fond memories of the place. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to our resort.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 26, 2014 via mobile

We would have given Avista a five if the breakfast was better and told them that in our review at the hotel. We wished it had more selection of fresh fruits (not just melon and orange pieces) and juices. Our Club Level room was exceptional in contemporary style with a view of Kata beach off our deck. Bed excellent. Cold beer in room refrigerator. Yes, there is short steep side road hill to climb from main road but we all need the exercise anyhow! We used their bus to go to Patang one night. Great staff all so friendly and keen to help.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carocaro15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, January 31, 2014
Dear carocaro15,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team members hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. It is our constant endeavor to better our product and services with every passing year and we have shared your feedback about the breakfast with our executive chef for corrective actions.
We hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turku
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 26, 2014

Very nice smallish resort with all required facilities. Room was spacious, clean and well air conditions with a large balcony. Pool could have been larger but was ok. Wifi worked very well. Breakfast was great and service very friendly. Yes - it was up a big hill but was not a problem for us (2 adults and a six year old). There were always enough sunbeds and most of the guests were scandinavian or asian. We loved it. Thanks for a great stay!

Room Tip: Ask for a pool view room
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaijaMatkaaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, January 31, 2014
Dear MaijaMatkaaja,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all.

It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to Avista.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Douglas, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 25, 2014 via mobile

We stayed at the avista on our family holiday with our just turned 5 year old son it was our 4th trip to phuket our sons 1st
After reading reviews we got our travel agent to book us into the avista due to them having a king and queen bed in the room
The rooms are amazing we stay in a lot of 5 star hotels and let me tell you this is just as good, on our 1st night we got back to our room with the sound of loud music coming from hotel next door we had asked to be moved as with a 5 year old that doesn't sleep at best of times we new we'd have a problem they were so happy to move us wasn't a problem at all, the staff are amazing specially abby, breakfast was great, pools amazing and even have a kiddie pool, you can get a massage by the pool as well, would highly recommend this hotel and can't wait to return

Stayed January 2014, traveled with family
Helpful?
1 Thank MowbrayByTheSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, January 31, 2014
Dear Melissa P,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service and we have shared your appreciation with our team members, who have left you with fond memories of the place. Your compliments will definitely encourage us to continue and improve our service. We are glad that you enjoyed your holiday and we hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 25, 2014 via mobile

We've been to Avista couple of weeks ago and I must say that I had a great experience in this hotel. They will never fail to make you happy and comfortable. Staff was very great as beautiful as the place. Accessible to everywhere-beach, shopping centers, and restaurant. The hill was quite steep but its not an issue at all. It was short and you actually will be needing it just for sometimes because the hotel provides a shuttle bus going to Patong which is a big shopping mall and to the nearest beach in the area.

Breakfast was excellent as the staffs are. Receptionist are all very lovely and approachable. Housekeeper was friendly and good cleaner. And everybody there was really hospitable. As if you don't want to leave the place. :)

Stayed December 2013, traveled with friends
Helpful?
1 Thank Bellavict143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, January 31, 2014
Dear Bellavict143,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to our resort.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maitland Vale NSW Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 23, 2014 via mobile

This hotel is at best 4 star. It feels like a sanatorium, with long straight corridors and institutionalised decor. The buildings occupy most of the site and it feels overcrowded. The 2 pools are small and there are not enough lounge chairs or other facilities for the numbers of guests. It seemed that the sewers could not cope with the numbers of people as a strong smell of sewage pervaded the entry and foyer with the occasional whiff adding another dimension to breakfast. There is a long walk from the hotel to the beach. The beach was 4 lounge chairs deep packed with tourists and you have to pay to rent a lounge. The back of the beach is packed with rubbish The sea was a pleasant blue from a distance but was very murky up close. Transport is difficult as there is a "taxi mafia" operating that will not allow non member taxis to come up the steep hill to the resort as well as having an over the top pricing structure. Tea and coffee are only available from a fairly non-attentive wait staff at breakfast. The hotel does not live up to it's advertising spin.

Stayed January 2014, traveled with family
Helpful?
3 Thank Christine I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, January 31, 2014
Dear Christine I,
Sawasdee Krab!
Thank you for choosing our resort as your holiday destination.
At the onset kindly accept our apologies for all the inconvenience caused to you during your stay with us. We strive to deliver the best of services to the utmost satisfaction of our guest. However, we sincerely regret that we were not able to live up to your expectations.
We would like to assure you that your much detailed feedback has been discussed with our team members to initiate corrective measures. During your stay, our Guest Experience Officer met you four times and your only feedback was that you found the taxi rates at Phuket higher than normal and you wanted the hotel to provide complimentary transportation which was not extended to you as we are not in the transport business nor was it agreed upon on your booking confirmation. We wish you had shared your dissatisfaction with the resort during your stay as that would have provided us with an opportunity to improve your holiday experience with us.

It is quite unfortunate on our end that we were not able to deliver a true "Avista holiday experience" during your stay with us; however we would like to reassure your trust in us and would be happy to have you as our guest again.
Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#5 Spa Hotel in Kata Beach
#6 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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