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“A truly breath-taking vista”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #7 of 56 Hotels in Kata Beach
Certificate of Excellence
Reviewed January 25, 2014 via mobile

We've been to Avista couple of weeks ago and I must say that I had a great experience in this hotel. They will never fail to make you happy and comfortable. Staff was very great as beautiful as the place. Accessible to everywhere-beach, shopping centers, and restaurant. The hill was quite steep but its not an issue at all. It was short and you actually will be needing it just for sometimes because the hotel provides a shuttle bus going to Patong which is a big shopping mall and to the nearest beach in the area.

Breakfast was excellent as the staffs are. Receptionist are all very lovely and approachable. Housekeeper was friendly and good cleaner. And everybody there was really hospitable. As if you don't want to leave the place. :)

Stayed: December 2013, traveled with friends
1  Thank Bellavict143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded January 31, 2014

Dear Bellavict143,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to our resort.

Warm Regards,

Management
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,133 - 1,139 of 2,628 reviews

Reviewed January 23, 2014

This hotel is at best 4 star. It feels like a sanatorium, with long straight corridors and institutionalised decor. The buildings occupy most of the site and it feels overcrowded. The 2 pools are small and there are not enough lounge chairs or other facilities for the numbers of guests. It seemed that the sewers could not cope with the numbers of people as a strong smell of sewage pervaded the entry and foyer with the occasional whiff adding another dimension to breakfast. There is a long walk from the hotel to the beach. The beach was 4 lounge chairs deep packed with tourists and you have to pay to rent a lounge. The back of the beach is packed with rubbish The sea was a pleasant blue from a distance but was very murky up close. Transport is difficult as there is a "taxi mafia" operating that will not allow non member taxis to come up the steep hill to the resort as well as having an over the top pricing structure. Tea and coffee are only available from a fairly non-attentive wait staff at breakfast. The hotel does not live up to it's advertising spin.

Stayed: January 2014, traveled with family
3  Thank Christine I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded January 31, 2014

Dear Christine I,
Sawasdee Krab!
Thank you for choosing our resort as your holiday destination.
At the onset kindly accept our apologies for all the inconvenience caused to you during your stay with us. We strive to deliver the best of services to the utmost satisfaction of our guest. However, we sincerely regret that we were not able to live up to your expectations.
We would like to assure you that your much detailed feedback has been discussed with our team members to initiate corrective measures. During your stay, our Guest Experience Officer met you four times and your only feedback was that you found the taxi rates at Phuket higher than normal and you wanted the hotel to provide complimentary transportation which was not extended to you as we are not in the transport business nor was it agreed upon on your booking confirmation. We wish you had shared your dissatisfaction with the resort during your stay as that would have provided us with an opportunity to improve your holiday experience with us.

It is quite unfortunate on our end that we were not able to deliver a true "Avista holiday experience" during your stay with us; however we would like to reassure your trust in us and would be happy to have you as our guest again.
Warm Regards,

Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2014

We stayed five nights at Avista, and had a great time. Pros: beds and rooms are awesome, free breakfast was great (lots of great choices), service was fabulous, and the two free Singhas each day were always well-timed. Kata beach is really nice, although busy. The hotel is close to restaurants and shopping. Cons: the hill. My family complained everytime we had to walk back up it -- I told them to embrace the opportunity to get some excercise!

  • Stayed: December 2013, traveled with family
    • Value
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Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded January 24, 2014

Dear freqtravler2222,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing Avista Phuket Resort & Spa as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We would like to thank you for sharing your experience with others.

We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

We stayed here in early January 2014 for 3 nights and it was amazing!

This was the first of 3 resorts we stayed in in Phuket and was by far the best!
We scored a room upgrade so we had a room at the front of the resort where we could see the beach....

Staff were always helpful and amazing, especially Angelique who was the most friendliest and helpful person we met on our entire trip!

Would stay here again, definitely recommend!

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Angelo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded January 24, 2014

Dear Angelo C,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We have shared your kind words of appreciation with our team members, who have left you with fond memories of the place. Your compliments will definitely encourage us to continue and improve our services.

We hope to have the opportunity to welcome you back in the near future.

Warm regards,

Management
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014 via mobile

Came here after emergency surgery at a local hospital. Staff extremely friendly and helpful with very slow progress on crutches Great view from the balcony over the bay. Room extremely clean and good excellent ( except for room service croissants that taste like old cardboard) Major issue is not the hotel but environmental pressure- pervasive smell of sewage, touts and other rip off artists abounding.

Stayed: January 2014, traveled with friends
1  Thank Shelto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded January 24, 2014

Dear Shelto,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Hope your recovery is going on well. Thank you for sparing the time to share your valuable feedback and complimenting the resort facilities and the friendliness and helpfulness of the team members. The same is shared with all.
We have made a note of your feedback regarding the quality of croissants in the room service and would like to assure you that we have shared the same with our bakery chef for corrective action.
Your feedback has given us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times.
Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2014

Hotel was nice, not the newest one and the view from hotel palcony was very different at every room. The service and opportunities were numerous. Beach was close alltought there was a huge hill to clime always you leave from hotel. 400m from beach and from city center. Not much.

The seaview from rooms from 300-400 were excellent. Also from end of secondfloor rooms 200 is sea view. There is alot of rooms were isn't view at all eather sunlight.

Buffet breakfast was greater than expected. There was everything available. The staff ask often at the brakefast is everything allringt at the room. That was very nice and theyfixet imidiatly if there was something to fix. But there wasn't. There is just vestige of time and living at room so the hotel is not new, but that is so little. The lightsystem in room was great (with colourlights).

Prefer for couples and families,

Room Tip: floor 300-400
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  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JaqVee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded January 24, 2014

Dear JaakkoV,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to our resort.

Warm Regards,

Management
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2014

My family and I had a great time at hotel Avista. Friendly staff and good service. Good breakfast buffét and also a good resturant in the evening. Only negative is the hill up to the hotel but there are many Tuk Tuks and taxis so no problem!

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ylva H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded January 24, 2014

Dear Ylva H,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. Your compliments will definitely encourage us to continue and improve our service. We are glad that you enjoyed your holiday and we hope to have the opportunity to welcome you back in the near future

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#5 Spa Hotel in Kata Beach
#6 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range: $95 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in luxurious accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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