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Novotel Phuket Kata Avista Resort and Spa
Ranked #7 of 56 Hotels in Kata Beach
Certificate of Excellence
Melbourne, Australia
2 reviews
“Fabulous”
Reviewed October 30, 2013

Very clean and comfortable with very charming attentive friendly staff. Good location but bit of a hike up hill to entrance but helps work off the Singha beer. Highly recommended establishment! Good value for money.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenstar30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, November 2, 2013
Dear Jenstar30,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback and complimenting the resort facilities and the service extended to you. We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,414 reviews from our community

Traveler rating
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    695
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    23
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690
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14
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (461)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
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  • Thai first
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  • Any
English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2013

If you want a place which is "not-as-busy-crazy-as" Patong beach, a pleasant, clean and tranquil place at a reasonable price and superb service, this is the place! For Aussies, this is like Noosa Heads, with close proximity and easy access to Phuket beautiful bays, but with Thai/Asia excitement!

We must compliment the resort's great personal care and service received from Iren (Customer Experience Manager), Jutharat (Front Office Manager) and ALL the hotel staff (front office Kaya, Mark, driver WAT, restaurants, housekeeping) - they are absolutely fantastic and nothing is a bother - always with a smile and politely asking if our stay can be made better.
Their readiness to make us feel at home and tend to our every little need can only be described as excellence in customer experience - we felt like honoured royalties with a caring personal touch !
Most importantly, we felt so at ease discussing anything with them, from our room needs, to what trips makes sense, how to be careful in Phuket, etc. It takes a lot to earn our trust in such a short time - well done!

We travel a lot and stay in 5 and 6 star hotels - our experience at Avista rivals them and even better some of them in our customer experience.

Avista management should be very proud to have this great team and excellent customer culture at Kata! Congratulations.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, November 2, 2013
Dear Gary T,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.


Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 29, 2013

We had the perfect stay at this hotel, made even more enjoyable by the friendly staff. Nothing was too much trouble and we were made to feel special by everyone.

The trip was for my son's 18th birthday and when we arrived we were shown to the room by the lovely and very friendly Mac to find a beautifully presented chocolate birthday cake and a bed decorated with flowers and leaves to spell out Happy Birthday! Even the plate had been decorate with his name. A towel had been placed on the bed too in the shape of an elephant!

We had a beautiful room looking out to sea. One day the wifi signal was a little weak so my son went to reception to ask if there was a problem and the staff were very apologetic and reset something and it worked again.

When we got back later in the day we found a lovely plate of fruit from Irene, apologising for any inconvenience.

There are a few comments about the taxis but please go and make friends with one of the tuk tuk drivers and he will look after you for the whole of your stay. We had a nice young man, Mr Aot, who looked after so well and was very trustworthy. Even dropping us at a restaurant and not taking any money but gave us his card so that we could call him to return and pay him later. So honest.

We stayed for 5 nights an didnt want to leave. A special mention must go to Abegail on the front desk. A beautiful, young lady who's charm and personality made our trip even more memorable. She couldn't do enough to help us. With Mac they made us feel like friends not guests.

Thank Avista, it was a wonderful trip to Kata Beach.

Room Tip: Ocean view or pool view.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milkingpen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, November 2, 2013
Dear Milkingpen1,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We have shared your kind words of appreciation with our team members, who have left you with fond memories of the place. Your compliments will definitely encourage us to continue and improve our service.

We are glad that you enjoyed your holiday and we hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed October 29, 2013

You need look no further, you have found your home from home. The staff are second to non.
The hotel is so clean that it may put your own home to question. My wife and I have over a number of years travelled extensively, we can now say we have found the perfect holiday.
The staff will go out of their way to make your stay memorable. The Choices for breakfast are
extensive, more choices than you would expect. The beds and pillows will have you dreaming in no time. From the moment you arrive you will be extremely happy with this Hotel. We were lucky enough to stay for 18 days,every day was a joy. THANK YOU AVISTA ! "see you all again soon".

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winner403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, November 2, 2013
Dear Winner403,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team members hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team. It is our constant endeavor to better our product and services with every passing year. We hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 27, 2013

Read entire review to get a feel for how awesome the customer service here is: I booked one night at this hotel the day before, arrived late and got a room with a view of a wall. I did not love it but the hotel was booked solid. On my check-out comment card, I made one small comment about how the hotel was nice but my room was depressing. The amazing manager, Iren A, chased me out of the hotel as I was getting in a taxi, apologized sincerely and invited me back for another night to give her the chance to "make it right." I took her up on it and returned a few days later. The room was absolutely gorgeous - view of the ocean and the welcome back service was top-notch.

With more time at Avista, I was able to enjoy the pool, spa, restaurant, and nearby beach/town. The rooms are clean, spacious, luxurious and comfortable. And the staff is awesome, from the bell man to the waiters.

If you come to Kata, stay here. I am certainly glad I came back.

Room Tip: Ask for a room with a view! It's worth it
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristineHassler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, November 2, 2013
Dear ChristineHassler,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
We thank you for sparing the time to share your valuable feedback. We have shared your kind words of appreciation with our team members, who have left you with fond memories of the place.

Kindly accept our apologies for the inconvenience caused to you during you stay with us on the first period. We would like to explain that as we were fully booked during that period and room availability depends on the check outs of the day we could not offer you a better view rooms.
We thank you for your compliments on our team’s service standards and eye for detail. We look forward to your next visit and assure you of our best services at all times

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tel aviv
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 25, 2013 via mobile

I have booked this hotel based on TA reviews and used this accommodation as a basis to explore the island and it's surroundings. We stayed for 5 nights at the hotel and it delivered everything it promised. Our room was huge and the beds were extremely comfortable. The staff and service were great - always with a smile. However, breakfast buffet was only average with only very bland tasting fruits (pineapples, papayas, cantaloupe etc.) offered. Too bad for Thailand!
And there was this steep hill to walk up...I wished for the hotel to offer a more frequent shuttle service to the beach and to town, instead of only twice a day. A service which should be certainly integrated in a hotel of this rating. Tuk tuk prices outside the hotel in either direction were definitely exaggerated.
Overall, we had a pleasant and relaxing stay.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leila65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, November 2, 2013
Dear leila65,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all.

We have shared your feedback about buffet with our Executive Chef who has promised corrective action on the quality of food served.

We thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 24, 2013

Before arranging my trip to Thailand to visit Bangkok,Phuket & Pattaya, I have checked on the Internet the reviews and found the Avista Phuket deserve to book for 5 days. From the minute we arrived, we met very amicable staff whom made us feel like home. The rooms were very cozy and comfortable.The breakfast was great. Everything was perfect. We for sure will recommend this Hotel to all friends.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Habib N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, November 2, 2013
Dear Habib943,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities and our service. It is indeed feedback such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our teams.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#5 Spa Hotel in Kata Beach
#6 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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