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“Very nice stay in Kata area”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
Reviewed September 26, 2013 via mobile

The rooms are very nice and service is really good. The 150m slope up was manageable and it's located about 5 mins walking distance away from the beach. There are many eateries located at the bottom of the slope and just rent a bike to bring you around! Overall, good stay!

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Januaryeleven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded September 29, 2013

Dear Januaryeleven,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations. We would like to thank you for sharing your memorable experience with others. Your positive comments about the hotel facilities and our service will motivate us in delivering services to our best.
We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort!

Warm Regards,

Management
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,174 - 1,180 of 2,538 reviews

Reviewed September 26, 2013

Wonderful Hotel with great staff. Stayed 6 nights and was hard to leave! Breakfast is top quality, the room was great, bed really comfortable. There is a bit of a hill to get to the hotel from the town part but managed to go up once a day and other friends got tuk tuk's up there. Good location as well plenty of restaurants in walking distance. Highly recommend this hotel.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank KiwiAnge81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded September 29, 2013

Dear KiwiAnge81,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedback such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our teams.
Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

We stayed here for 4 nights!
We loved the swim up bar which went off at happy hour!
The staff were lovely and friendly.
Room was beautiful, I can only fault it on how uncomfortable the bed was!! Huge king matress, mate of concrete!

Stayed: September 2013, traveled as a couple
1  Thank Dave E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded September 29, 2013

Dear Dave E,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience.
Kindly accept our apologies for the inconvenience caused to you during your stay with us in regard to uncomfortable for the bed. We would like to assure you that we have shared your feedback regarding the same with our Executive Housekeeper who has initiated corrective actions.

Your feedback has given us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket

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Reviewed September 24, 2013

Good facilities. Clean and pleasant swimming pool (nice bar). Rooms design and high quality furniture. They were careful with cleanliness.
Breakfast had a big food variety.
Kata beach is very close.

Only recommendation is to improve in the shuttle availability.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Thank Paulo1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded September 29, 2013

Dear Paulo1982,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback and complimenting the resort facilities and the service extended to you. We look forward to your next visit and assure you of our best services at all times.
Warm Regards,

Management,
Avista, Phuket.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

Yes rooms are spacious and quiet, if you don't have elephants upstairs like we did. I found our room bit damp (all our clothing were still damp after returning home) and worn out. Bed itself big but mattress was bit hard for our liking, would have been nice to sleep in but our backs woke us up. Also, even that room had great blackout curtains, the morning sun/light seeps through the caps between the door and it's frame (the door open to outdoor corridor). Sitting on balcony, you feel that you are boxed in if you have middle room, like we did.

Pool at the hotel was nice and water might have been cooled as it felt cool and refreshing, which you need after climbing the "killer hill". Although everything (Kata area) from the hotel is basically in walking distance, on a hot day those last meters climbing the hill will take juices out of you.

Breakfast was sufficient, but as said mediocre, like everything in this hotel, that said, for the price it was a good stay.

All staff members seemed happy, friendly and efficient.

Room Tip: Ask for a corner room, you might catch some of the breeze that way.
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  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank HolidayHot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded September 29, 2013

Dear HolidayHot,

Sawasdee krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing Avista Phuket Resort & Spa as your holiday destination.

It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback and complimenting our team members. However kindly accept our apologies for not living up to your holiday expectations. We would have been more than happy to offer you a room change had you brought to our notice about the inconvenience caused to you regarding the dampness of the room and the bed which you found too hard to sleep long enough. We are in the process of procuring humidifiers as some rooms do get damp due to the continuous rains and our housekeeping team keeps spare mattress toppers for our guests who find the bed hard.

we would also like to point out that our resort is situated in an area which is Tsunami evacuation point however it is only a five minutes walking distance from the Kata beach which makes it a safe location yet easily accessible to the beach.

Your feedback has given us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times.
Warm Regards,

Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

We had an amazing stay at Avista. The hotel was immaculate and the staff went out of their way to help. We got a room upgrade half way through our stay, not sure why but happy to accept it. The food was incredible and overall fantastic value for money. Only downside was the HUGE hill to get to and from the hotel, but just meant we walked off all the yummy food we ate during our stay. Would definitely stay again.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Debbiecald83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded September 29, 2013

Dear Debbiecald83,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to Avista.

Warm Regards,

Management
Avista, and Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

I can't say enough about this resort, they saved our vacation! We originally booked the Foto Hotel but had to leave because of how dirty it was, so we ended up stranded at night in Kata with no hotel. We came to the resort hoping for a room and their walk up price was much more than the price they advertised on their website. Thankfully they set us up at a computer so we could book our room online and save money since we had already lost a weeks stay at the other place. While we were booking online they brought us amazing flowers, cold towels, and drinks which were greatly appreciated after our nightmare day.

Check in: Despite the scramble in the lobby to get our booking sorted they had us t our room quickly and showed us around the resort as we walked to our room. There were no issues and the front desk staff were amazing which was comforting given the situation.

Room: We were upgraded to an ocean view which was wonderful and greatly appreciated! The room was large and very clean, and had great amenities! Our power converter was fried during a storm so I nearly bought one while in town but at this place you don't need one! They have all the plugs, usb connection, AV connectors, DVD player, all under the TV! This was amazing and took away that extra hassle, so no need to buy one! The mini bar was stocked and it was great to be able to have two beer and two Coke or Sprite for free daily. They also provided bottled water and if you ran out they were more than happy to restock it! I also loved that you could order ice from room service, all the other resorts we stayed at didn't have this option. Also the mini fridge has a freezer that works well, and the fridge is large enough to get a large pizza in! The bathroom was spotless and cleaned daily (literally scrubbed)! Air conditioning worked well and cooled the room off quickly, which was nice. The bed was firm but really comfortable, we probably had the best night sleep there! The deck also had really comfortable chairs which were great to lounge on while watching the sunset.

Pools: The two pools and one mini pool were nice and always clean. It would have been nice if there was an adults only pool because it was full of screaming kids. I had one kid jump off the bench at the pool bar and filled my drink with pool water, thankfully the bartender made me a new one.

Restaurant: We really enjoyed all of our meals here and the prices were comparable to what you would find in town. Most Thai noodle dishes were 270 THB, Spring rolls 180 THB, Pizza 360 THB, Desserts 180 THB. The pizza was fantastic you really need to try it! WE did the surf and turf buffet for 600 THB pp and were totally disappointed. The lobster was more like a prawn and the steak was a terrible cut of meat and was pounded thin. The pasta was not fully cooked and bland and the seafood was overdone. Also the desserts weren't great either! So I would skip this buffet!!!!

Pool Bar: The bartender at the pool bar was wonderful and very friendly (he wore glasses I can't remember his name). The drinks he made were always really good and he explained what went in them. They offer 20% off drinks from 3-5 which was nice.

Spa: never used it but heard great things. They had a 50% off sale if you booked your appointment before 12, otherwise it was pricey.

Library: we didn't realize this until our last night but they have DVD's that you can borrow!

GAmes room: It seemed busy.

Shuttle: they offered a free shuttle to Kata Beach and Patong several times a day and it was great! We used it basically everyday to head into Patong for shopping.

Beach: very close to the beach basically just turn right at the entrance and walk a few feet and you're there! There's also a bunch of restaurants in that area which were great. We didn't go to the beach because the water was too rough this time of year, but I'm sure it's great in high season.

Taxi Mafia: I've read so many posts about this and was freaked that Phuket Shuttles wouldn't be able to pick me up and no tour companies would come get me etc. I was actually really thankful for these guys and found them to be great! Firstly, at the Foto the taxi driver drove me around looking for a hotel and kept calling people to get me rates at the various places. He also came in with us and tried to negotiate prices which didn't work but it was kind of him. He didn't charge us anything extra but we tipped him well. I found the taxi drivers outside the hotel to be reasonable and fair they charged 200 THB to take us around town shopping and 400 THB to Patong. We also had no issues with shuttle companies (Phuket Shuttles) picking us up. I really don't get what the big deal is, but I can only speak to our experience and we had no issues. Also if you disrespect them be prepared for the price to jump, I had to laugh when one guy was rude nd the price kept jumping!

Overall we had a fabulous time at the resort and I am so thankful that our vacation was saved by the amazing staff! They kept checking on us to make sure we were ok and happy, and they did seem to care which was nice. This is a great clean resort that offers great value. We would stay here again in a heartbeat!

Room Tip: You can't go wrong with any room!
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank meeko_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded September 29, 2013

Dear meeko_2011,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. We have shared your feedback about surf and turf buffet with our Executive Chef who has promised corrective action on the quality of food served. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.
Warm Regards,

Management
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Phone Number:
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Kata Beach
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range: $32 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in luxurious accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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